Process Trainer

Position: Process Trainer (US Healthcare Voice process)

Shift Timing: US Shifts

Qualification: Any Graduate

Job Summary:

As a Learning Specialist on the Learning Services Team, you will be responsible for helping in developing, and

delivering New Hire Training & Cross-training sessions. You will work collaboratively with various departments

to identify learning needs and create comprehensive training solutions that enhance the skills and knowledge

of our team members. The ideal candidate will have excellent communication skills, a passion for continuous

learning and helping others succeed.

Key Responsibilities:

Training Development:

● Help design and develop relevant and engaging training materials, and instructional guides.

● Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team

exercises.

Needs Assessment:

● Conduct training needs assessments by collaborating with managers and employees.

● Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.

Program/Training Plan Implementation:

● Deliver training programs, ensuring they are aligned with company goals and objectives.

● Facilitate in-person and virtual training sessions and workshops.

Evaluation and Improvement:

● Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on

them.

● Collect and analyze data to assess the impact of training programs on team member’s performance.

Communication and Collaboration:

● Work closely with subject matter experts to ensure content accuracy and relevance.

● Foster a culture of continuous learning and development within the organization.

Technical Skills:

● Utilize learning management systems (LMS) to organize, track and report training initiatives and course

completions.

● Stay updated with the latest instructional technologies and tools.

Skills:

● Strong knowledge of adult learning principles and practices.

● Excellent verbal and written communication skills.

● Empathetic and approachable, with strong interpersonal skills.

● Ability to work effectively in a team and adapt to changing priorities.

● Passion for learning and continuous improvement.

● Creative and innovative thinker.

● Strong analytical and problem-solving abilities.

● Working to Good knowledge of Google Suite and MS Office required.

● Willingness to be flexible with working hours, and 6 days working as per Business/Process

requirements

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful,

all applicants must demonstrate behaviors that are reflective of our values:

▪ We passionately put our customers and communities first

▪ We embrace change and innovate courageously

▪ We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build

and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost

50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS

International empowers customer experience innovation through digital enablement, spirited teamwork, agile

thinking, and a caring culture that puts customers first. The company's solutions cover customer experience,

content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and

back-office support. Fueling any stage of company growth, TELUS International partners with some of the

world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and

hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at:

telusdigital.com