• 5 years of demonstrated work experience in a software development or software delivery business with a strong emphasis on customer-facing engagements.

• Familiarity with the concepts of Generative and Agentic AI

• Hands-on delivery of the key Power Platform and Copilot Studio technologies and areas:

• Microsoft Copilot Studio (previously Power Virtual Agents)

• Power Platform governance, security, and administration.

• Power Platform Application Lifecycle Management.

• Power Platform no-code, low-code, and pro-dev extensibility patterns.

• Core AI application development and solution architecture experience.

• Excellent communication and presentation skills.

• Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).

• Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

• Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance and thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.

• Strong leadership acumen, with ability to drive results by influencing without authority.

• Team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc.

• Are willing to travel up to 50% and work on-site with customers to build strong relationships and deeply understand their needs.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• 10 years of demonstrated work experience in a software development or software delivery business with a strong emphasis on customer-facing engagements.

• Technical Sales Acumen: Experience presenting the value of technology solutions and architectures through customer presentations, design sessions, POCs accelerating technical wins, with an understanding of enterprise sales is a big plus.

• Develop and maintain technical expertise: An FDE should stay up to date with the latest developments and advancements in Generative and Agentic AI space including new tech, competitors, and internal product and services offerings.

• Have a track record of rapidly prototyping ideas and a willingness to work iteratively with your customers to deliver the right solution that solves their problem.

• Experience in leading complex deployments of Generative AI/traditional ML solutions.

• Embed deeply with one customer at a time to design and deliver production-ready agents using Copilot Studio, Power Platform, Microsoft 365 Copilot, and Azure services.

• Own end-to-end delivery: from scoping and prototyping to production deployment—building full-stack agentic solutions that integrate securely with enterprise systems and APIs.

• Collaborate closely with customer stakeholders (from execs to developers), Microsoft field teams, and product engineering to ensure successful adoption and unblock complex scenarios.

• Move fast in ambiguous spaces—driving rapid iteration, experimentation, and architectural decisions that balance speed, scope, and quality.

• Surface field insights to influence the Copilot Studio product roadmap—articulating blockers, patterns, and needs from real-world deployments.

• Operate hands-on with extensibility patterns, connectors, Azure integration, and conversational orchestration—doing whatever it takes to ship value.

• Contribute to scale: codify best practices, publish internal playbooks, and share reusable patterns to help the FDE function grow and evolve.

• Celebrate impact: identify customer success stories and bring them forward to showcase the real-world value of agentic AI.