Organisational Change Manager

Title - Oraganisational Change Manager

Type - 6 month contract

Location - Hybrid Bangalore

Key Responsibilities:

• Design and implement comprehensive

  change management strategies and plans

  to support the rollout of new Salesforce capabilities and processes.
• Engage with stakeholders at all levels to understand their needs, surface concerns, and tailor change activities that build trust and alignment.
• Lead

  communication and engagement initiatives

  , including newsletters, stakeholder briefings, change impact assessments, and leadership messaging.
• Collaborate with training and enablement teams to develop and deliver

  learning programs, user guides, and onboarding experiences

  that ensure smooth adoption.
• Facilitate

  readiness assessments

  , listening sessions, and change impact workshops to assess the organizational impact and build local champions.
• Develop tools and frameworks to

  measure adoption, sentiment, and readiness

  , using both quantitative and qualitative methods to continuously improve.
• Act as a liaison between technical implementation teams and business units to ensure change impacts are understood and appropriately addressed.
• Partner with agile delivery teams to align change activities with delivery timelines, release plans, and business readiness checkpoints.

Required Skills & Qualifications:

• 5+ years of experience in

  organizational change management

  , business transformation, employee engagement, or related roles.
• Proven experience supporting

  enterprise CRM transformations

  , ideally within a sales or customer-facing organization.
• Strong interpersonal and facilitation skills, with the ability to build relationships and influence without authority.
• Experience applying structured

  change methodologies

  (e.g., Prosci, ADKAR, Kotter) in fast-paced, global environments.
• Excellent written and verbal communication skills, including the ability to craft

  clear, engaging, and tailored messages

  for diverse audiences.
• Demonstrated ability to work cross-functionally with business leaders, sales teams, and technical stakeholders.

Nice-to-Have Qualifications:

• Exposure to

  Salesforce Sales Cloud

  or similar CRM platforms (Highly preferred)
• Experience supporting

  sales enablement or go-to-market functions

  .
• Familiarity with digital adoption platforms such as

  WalkMe

  ,

  Whatfix

  , or Salesforce In-App Guidance.
• Change management or project management certifications (e.g., Prosci, PMP).
• Understanding of Red Hat’s

  open-source culture

  , collaborative working model, and product portfolio.