Operations Manager

We are looking for an Operations Manager / Senior Executive to oversee and streamline day-to-day operations. The role involves end-to-end responsibility for quotation preparation, procurement, sales support, dispatch, CRM, and team management. The ideal candidate should be capable of effectively coordinating with internal stakeholders, external suppliers, and customers to ensure smooth execution of business processes.

Key Responsibilities:

Quotation Preparation: Create, revise, and manage sales and purchase quotations based on client and internal requirements.

Procurement & Sales Operations: Handle purchase and sales processes including vendor negotiation, purchase order generation, sales documentation, and related follow-ups.

Dispatch & Logistics Management: Coordinate with logistics partners to ensure timely and accurate dispatch of materials or products.

Subscription & License Management: Track, manage, and renew customer subscriptions, licenses, and associated services within stipulated timelines.

CRM Management: Maintain accurate customer data in the CRM system, update records, track interactions, and generate reports.

Customer Coordination: Serve as the primary point of contact for customers to manage communications, resolve queries, and ensure satisfaction.

Stakeholder Coordination: Coordinate with internal departments (sales, accounts, support) and external vendors to ensure process alignment and timely execution.

Team Supervision: Manage and monitor the performance of the operations team, ensuring adherence to KPIs and company policies.

Routine & Scheduled Tasks: Oversee the completion of daily, weekly, and monthly operational checklists and reporting tasks.

Required Skills & Competencies:

Strong written and verbal communication skills

Proven experience in handling backend operations and documentation

Proficiency in MS Office, CRM, and ERP systems

Strong organizational and multitasking abilities

Leadership skills and team-handling experience

Ability to work under pressure and meet deadlines