Operations Excellence - General Manager

About Us

Paytm is India's leading digital payments platform, revolutionizing the way people transact and interact with financial services. We're seeking an experienced General Manager to lead our team, focusing on merchant operations and field sales excellence.

About the role:

Key Responsibilities:

1. Merchant Operations: Develop and implement strategies to streamline merchant onboarding, management, and support processes.

2. FSE Management: Hire, train, and manage FSEs to ensure they effectively communicate with merchants, resolve operational challenges, and drive business growth.

3. Operational Excellence: Identify and resolve operational challenges on the ground, collaborating with cross-functional teams to implement solutions.

4. Performance Monitoring: Track FSE performance, provide feedback, and implement initiatives to improve productivity and merchant satisfaction.

5. Field Sales Excellence: Foster a culture of excellence among FSEs, promoting best practices and ensuring adherence to company policies and procedures.

6. Tight execution with space for creativity

7. Roadmap planning with a clear objective/goal.

8. Problem-Solving: Analyze and resolve operational issues, collaborating with cross-functional teams to implement solutions.

9. Communication: Ensure effective communication between teams, stakeholders, and leadership, providing regular updates and insights.

Expectations/ Requirements

1. Minimum 10+  years of experience in merchant operations, field sales, or a related field, with a proven track record of driving operational excellence and team management.

Must have a  Background: Forensic or operational excellence/consulting experience in a similar industry (e-commerce, fintech, or retail) is highly desirable.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and lead teams. 

Strong business acumen and strategic thinking

Education: An MBA is preferred.

Why join us

Compensation: