Operations Excellence - General Manager

As a seasoned professional, you will play a crucial role in driving operational excellence in merchant onboarding, management, and support as the General Manager at Lever. Your responsibilities will include overseeing the entire Field Sales Executive (FSE) lifecycle, from hiring and training to performance monitoring and churn management. Your expertise in merchant operations and hands-on experience in field sales will be instrumental in ensuring exceptional service delivery to our merchants. You will be tasked with developing and implementing strategies to streamline merchant onboarding, management, and support processes. Additionally, you will be responsible for hiring, training, and managing FSEs to ensure effective communication with merchants, resolution of operational challenges, and driving business growth. Identifying and resolving operational challenges on the ground, collaborating with cross-functional teams to implement solutions, will also be a key aspect of your role. Monitoring FSE performance, providing feedback, and implementing initiatives to enhance productivity and merchant satisfaction will be essential tasks. You will be expected to foster a culture of excellence among FSEs, promoting best practices and ensuring adherence to company policies and procedures. Problem-solving, effective communication between teams, stakeholders, and leadership, and regular updates and insights provision will also be part of your responsibilities. To excel in this role, you are required to have a minimum of 10+ years of experience in merchant operations, field sales, or related fields, with a proven track record of driving operational excellence and team management. A background in forensic or operational excellence/consulting experience in industries such as e-commerce, fintech, or retail is highly desirable. Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, independence in work, leadership skills, strong business acumen, and strategic thinking are expected. An MBA is preferred for this role. Join us to be part of a merit-based culture that values self-motivated and driven individuals aiming for successful careers in India's fastest-growing Fintech Organization. Our agile and democratic setup encourages your creativity, provides opportunities to work at scale, and fosters diverse perspectives at all times. With a unique position of over 500 million registered users and 21 million+ merchants, we believe in creating wealth for the right fit individuals and are committed to democratizing credit for deserving consumers and merchants. Be a part of India's largest digital lending story and seize the opportunity to contribute to the narrative!,