NOC L2 Engineer

About Company:

Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.

Position: L2 Engineer

Qualification-

No of Position

Location-

Mandatory Certification

• Valid CCNP Routing and Switching or equivalent
• OR any OEM valid professional-level SD-WAN certification

Experience

Responsibilities

a) Provide 24x7 support at the centralized NOC

b) Monitor alerts from network devices

c) Offer escalation support for L1 engineers and provide input to Level 3 team for consulting, planning, and change management

d) Manage configuration changes based on user requests and resolve assigned tickets/alerts on all network devices

e) Address network issues related to routing, switching, and configurations

f) Manage active LAN network devices at HO/CO/NDR/DC/DR and coordinate with LAN vendors for cabling and new installations

g) Identify and resolve network-related issues such as application performance problems, routing/switching errors, configuration issues, hardware/OS problems, and backup link activation

h) Maintain network asset records and ensure backup availability

i) Coordinate with telecom service providers for:

• Link commissioning, shifting, migration
• Bandwidth upgrades, media changes
• Billing, decommissioning, and other link-related activities

j) Ensure the availability and accuracy of data displayed/reported via display solutions and reports

k) Maintain hardware for all network devices of the bank

l) Coordinate and schedule maintenance activities as per the bank’s requirements

m) Liaise with all Zonal Office engineers to ensure ticket closures across regions

n) Resolve escalated network hardware/link issues from L1/L1+ engineers in coordination with suppliers/service providers, including third-party service providers, ensuring resolution within defined SLAs

o) Perform configuration fine-tuning, patching, firmware/device upgrades, and manage user configurations

p) Be part of the Emergency Response Team

q) Coordinate with L1+ engineers at Data Centres and L1 engineers at Zonal locations

r) Participate in Disaster Recovery (DR) drills. Additional onsite support in DC/DR may be required during such events, to be provided at no extra cost to the bank

s) Responsible for complete IP Address Management – allotment, configuration, management, and modification

t) Prepare documentation and SOPs related to the bank's network

u) Manage incidents and suggest changes/improvements when required

v) Resolve audit findings across all network components

w) Provide user access reports for network devices using tools deployed by the bank

x) Carry out any other network-related tasks assigned by the bank