Network Support Specialist

Cognizant

5 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform:

Apply

Skills Required

network support communication resolve networking programming routing analyze linux troubleshooting service documentation flexibility technology engineering javascript html https sql query migration certifications security+ azure

Work Mode

On-site

Job Type

Full Time

Job Description

Your Key Result Areas:

Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.
Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption
Analyze system and trace logs and configurations to determine the root cause of incidents.
Employ command-line interfaces (Windows, Linux) for efficient troubleshooting and system administration.
Adhere to defined Service Level Objectives (SLOs) for response and resolution times.
Maintain thorough and accurate documentation of support interactions, troubleshooting procedures, and resolutions. Manage and resolve escalations from customers and partners
Collaborate effectively with cross-functional technical teams to escalate and resolve intricate issues. Participate in on-call rotation to address critical incidents as required.
Contribute to the creation of knowledge base articles and self-service resources for end-users.
Maintain current knowledge of emerging technologies and product updates
Provide expert consultation to lower-tier support teams to facilitate case resolution.
Demonstrate flexibility to accommodate rotational and/or night shift schedules.

Your Qualification:

Bachelors degree in Technology / Engineering -Preferable Computer Science /Computer Applications / Information Technology
5-6 years of experience in working in a Technical customer support operation resolving complex technical or operational issues
Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers.

Required:

Working experience with
Web Protocols
- HTTPS, DNS, SSL/TLS, and networking standards (
Level
- Intermediate Skills)
Working experience with APIs and SQL - Query Language (
Level
- Intermediate Skills)
Working experience with
System Administration
concepts, Active Directory, and command-line interfaces in
Windows
and
Linux
environments (
Level
- Intermediate Skills)
Working experience with reading and understanding
log traces
for troubleshooting (
Level
- Advanced)
Working experience with
email routing and delivery
mechanisms
Demonstrated
problem-solving
skills with a strong focus on issue resolution
Excellent
critical thinking
and
troubleshooting
abilities
Strong
intuition
for identifying potential problem areas
B2 level proficiency in English
(both written and verbal)

Preference:

Familiarity with
Google Workspace (GWS)
.
Experience with
Google Cloud Platforms (GCP)
, including project creation.
Experience with
migration tools
and processes.
Familiarity with
BigQuery
.
Relevant technical certifications (e.g., CompTIA Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified â Associate Cloud Engineer)

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Network Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.