MuleSoft Practice Manager

Responsibilities:

• Accountability for the practice in Asia, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
• Practice Building – Drive overall growth of practice area through a combination of business development, pre-sales and estimating, delivery work, and thought leadership.
• Team & Individual Development – Maximise team performance through an effective team approach that increases productivity and job satisfaction.
• Manage the allocation of our offshore resources to local projects.
• Engagement Management – Manage engagement risk, project economics including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
• Manage and deliver MuleSoft engagements initially while we are building the practice.
• Responsible for the profitability of all MuleSoft offerings, with revenue management expectations
• Builds and develops relationships with MuleSoft Alliance and Sales teams
• Owns joint sales pursuits in partnership with MuleSoft
• Identifies opportunities for growth and maturation of MuleSoft offerings
• Provides oversight and governance of all sold and managed MuleSoft projects
• Initially manage projects.
• Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering
• Builds and develops relationship / partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the region
• Develops or supports the development of case studies and training materials; conducts brown bags and provides guidance for MuleSoft Practice
• Develops or supports the development and delivery of best practices, delivery templates, and point-of-view papers
• Oversees quality assurance of project delivery
• Facilitates client satisfaction surveys (where applicable)
• Oversees alignment of global resources to projects based on appropriate skills and availability, while being responsible for the overall utilization numbers of the team.
• Supports recruiting and onboarding of new employees.

Profile

• Minimum Bachelor’s Degree in Software Development or Engineering
• 10+ years’ experience in a large consulting environment
• Deep technical understanding in the Integration and API Management space
• 6+ years prior experience leading projects built on integration platforms, preferably MuleSoft, or the following: Boomi, Informatica, TIBCO
• Expert at project delivery, including all aspects of program management and the SDLC
• Expert business development skills as well as managing relationships with both clients and internal stakeholders
• Expert communication (verbal and written)
• Expert business operations (e.g., invoicing, SOWs, margins, utilization)
• Skilled at managing multiple clients
• Excellent mentoring and leadership skills.