Manager - Process Excellence

• Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)
  

• Designing Processes and user manuals
• Updating SOPs for authorization matrices, key performance indicators and processing step changes
• Conducting process conformance reviews
• Eliminating non-value-add activities using lean and six sigma approaches & tools
• Driving faster turnarounds, First Time Right processing
• Providing assurance of process compliance and regulatory compliance
• Driving process controls around errors and outliers to improve quality
• Conducting Root Cause Analysis and recommending process controls
• Driving strategic initiatives and quality management framework implementation
• Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
  

Key Result Areas (

Max 1325 Characters)

• Conduct process audits and risk assessments for all key operations.
• Develop and implement Quality Management Frameworks (QMS, ISO 9001:2025, Operational/Process Excellence Index).
• Perform process reviews to eliminate non-value-added (NVA) activities, enhance customer service, and ensure first-time-right processing using FMEA, Value Stream Mapping, and Fishbone analysis.
• Publish process review reports and track the implementation of recommendations.
  

• Oversee end-to-end continuous improvement projects, ensuring timely execution and measurable outcomes.
• Collaborate with cross-functional teams to ensure seamless execution.
  

• Conduct RCA for customer complaints, process failures, and deviations from Standard Operating Procedures (SOPs).
• Implement corrective and preventive measures based on RCA findings.
• Develop a knowledge repository to document recurring issues and resolutions for future reference.
  

• Develop, maintain, and update process documentation and SOPs & RCSA’s
• Ensure compliance with established processes and conduct periodic reviews & audits to assess adherence.
• Conduct periodic Risk Control Self-Assessment (RCSA) frameworks.
• Conduct regular training and awareness sessions to ensure adherence to documented procedures
  

• Graduate Engineer
• PGDM / MBA
  

• 4-5 (Graduate Engineer)
• 3-4 (PGDM / MBA)
  

Preferred Certifications

• Lean Six Sigma (Green Belt)
• Project Management Professional (PMP)
• ISO 9001 Lead Auditor
• Certification in Business Process Management (BPM)
  

• Familiarity with Business Process Management (BPM) tools like Tableau / Power BI, Celonis, Excel (Advanced with Macros & VBA), ARIS, Microsoft Visio etc.