Manager - Process Excellence

Designing Processes and user manuals

Updating SOPs for authorization matrices, key performance indicators and processing step changes

Conducting process conformance reviews

Eliminating non-value-add activities using lean and six sigma approaches & tools

Driving faster turnarounds, First Time Right processing

Providing assurance of process compliance and regulatory compliance

Driving process controls around errors and outliers to improve quality

Conducting Root Cause Analysis and recommending process controls

Driving strategic initiatives and quality management framework implementation

Conduct process audits and risk assessments for all key operations.

Develop and implement Quality Management Frameworks (QMS, ISO 9001:2025, Operational/Process Excellence Index).

Perform process reviews to eliminate non-value-added (NVA) activities, enhance customer service, and ensure first-time-right processing using FMEA, Value Stream Mapping, and Fishbone analysis.

Publish process review reports and track the implementation of recommendations.

Oversee end-to-end continuous improvement projects, ensuring timely execution and measurable outcomes.

Collaborate with cross-functional teams to ensure seamless execution.

Conduct RCA for customer complaints, process failures, and deviations from Standard Operating Procedures (SOPs).

Implement corrective and preventive measures based on RCA findings.

Develop a knowledge repository to document recurring issues and resolutions for future reference.

Develop, maintain, and update process documentation and SOPs & RCSA’s

Ensure compliance with established processes and conduct periodic reviews & audits to assess adherence.

Conduct periodic Risk Control Self-Assessment (RCSA) frameworks.

Conduct regular training and awareness sessions to ensure adherence to documented procedures

Graduate Engineer

PGDM / MBA

4-5 (Graduate Engineer)

3-4 (PGDM / MBA)

Lean Six Sigma (Green Belt)

Project Management Professional (PMP)

ISO 9001 Lead Auditor

Certification in Business Process Management (BPM)

Familiarity with Business Process Management (BPM) tools like Tableau / Power BI, Celonis, Excel (Advanced with Macros & VBA), ARIS, Microsoft Visio etc.