Manager

Roles & responsibilities

The role may be used on either a large (complex or simple) engagement as a deputy role under a Senior Operations Manager or on a small (complex or simple) engagement as the lead Operations role. The successful applicant will be responsible for managing the transition in to the new engagement as well as delivering the objectives and business case for the client. The role will manage a team of up to 50+ people in the delivery of services referred to above. The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment. In addition, the role will be required to build an understanding of our technology product (BPMO) to support the delivery into the operation, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible. The role will involve working with several internal functions e.g. Operations Support, Design and Set Up/Transition, other Operation engagements within KGS, so the ability to proactively build and maintain internal networks will be key to the success of the role.

Work experience

•Minimum 10+ years of experience with AML Transactional analysis of data, Anti-Money Laundering (AML) signals, Structuring,EDD, Global corporate customer, High risk case, Experience writing Suspicious Activity Reports where at least 4 - 5 yrs has been spent at a management level. Minimum of 3 years of managing a small/medium team (50+).

Mandatory Technical & Functional Skills

•Operations background demonstrating excellent core knowledge of applying Transaction Monitoring. Formidable level knowledge of quality control procedures and regulatory standards.

•Budgeting, forecasting and planning experience in an operational environment. Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes.

•Preferred background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the US, although not essential.

•Agent productivity as measured by RE’s or SLA’s. Profitability of business by controlling costs, losses and margins.

Resource Management and staff turnover rate. Adherence to regulatory requirements