Manager - Correspondence- Semi Qualified CS (Company Secretary)

Job Description

Key Responsibilities:  Lead, manage, and mentor a team of 5 to 10 professionals to ensure client satisfaction and high service standards.  Supervise and monitor day-to-day correspondence through emails, letters, and calls—resolving investor/client queries effectively.  Maintain and update MIS reports; prepare daily dashboards and circulate key metrics to senior leadership.  Act as a single point of contact for handling operational and regulatory matters related to DP, SEBI, and Exchange authorities.  Ensure timely and accurate submission of quarterly, half-yearly, and annual compliance reports; coordinate with legal advisors for opinion reviews.  Implement strong quality controls and suggest improvements in operational workflows to enhance accuracy and productivity.  Assist in interpreting and implementing regulatory guidelines and ensure end-to- end compliance adherence.  Support documentation and query resolution related to capital market instruments, including IPOs, FPOs, rights issues, and other offerings.  Foster a collaborative team culture while upholding SLA commitments, client confidentiality, and process integrity. Required Skills & Competencies:  Strong leadership and team management abilities.  Excellent verbal and written communication skills, especially in client email drafting and regulatory correspondence.  High proficiency in MS Excel, Word, and PowerPoint; ability to prepare MIS and presentations for internal/external use.  Good understanding of capital markets, investor servicing processes, and regulatory compliance.  Ability to handle pressure and multi-task with a client-first mindset.  Process-oriented with strong problem-solving and decision-making skills.  High attention to detail and ability to maintain confidentiality in client-related matters. Educational Qualifications:  Graduate/Postgraduate in Commerce, Finance, Business Administration, or equivalent.  Semi Qualified Company Secretary  Certifications related to Capital Markets / Mutual Funds / Compliance will be an added advantage.