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At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
In this role, we are looking for a qualified professional who can provide guidance to the team with subject matter expertise on Customer master, vendor master or product master domain within SAP MDM process. Reports typically comprising of first line managers and supervisors.
Responsibilities
Fully responsible for all master data objects in respective scope of materials, sales organization and pricing. Their customer and Vendor and need to be added based on their role.
- Execute day to day Master data management activities
- Act as the SME in the Master data management activities
- Train and mentor other team members to ensure seamless delivery
- Ensure data quality for deliverable is met and all metrics adhered
- Ensure master data integrity between modules & systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues
- Assist & Train resources involved in the data collection process, Develop procedure/business rules for data collection
- Perform Regression Testing or Change Request Testing, Generate & Analyse regular reports: statistics of MD Maintenance (e.g. no. of errors, lead time violation, etc) & Data Quality Key performance indicators.
- Support the business unit team for expediting the master-data creation of fast track projects.
- Ensure SLA (Service Level Agreements) for lead times and data quality are fully met
- Highlight lesson learned on frequent issues, Support regular Master Data Health Check & Audit Trail validation
- Propose opportunities for improvement of Master Data Quality
- Ensuring consistent Data & Data structure within SAP of Material Master Data / Customer master/ Vendor Master / Pricing master
- Leading Master data management processes related to the creation, maintenance, and quality of all master and reference data
- Owning the data requirements for the implementation and turnovers to external teams
- Maintenance and completeness check for all Material Master Data in co-ordination with CD team, Marketing, Sales, Customer Service, Finance and Demand Planning.
- Serving as the strategic point of reference for data within business as principal voice of contact for data quality
- Training & Onboarding of pertinent teams.
- Guiding and leading cross-functional teams in implementation of data
- Analysing and reporting metrics of master data to reduce customer data issues and improved customer data quality in order to ensure that teams follow and support customer data governance policies
- Developing and improving business processes through tools, metrics to enable decision making
- Good analytical skills, propose process improvement plans
- Quality improvement is expected
- Knowledge on SAP ERPs and workflow systems
Minimum qualifications
- Strong financial analytical skills and problem-solving skills.
- Proven work experience as a Sr Team member, Subject matter Expert or Associate business analyst
- Effective communicate in writing and verbally to client.
- Experience in balancing customer facing role and work assessments.
- Self-starter and have analytical, problem solving skills
Preferred qualifications/Skills
- Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers.
- Good people and customer handling skills
- Strong knowledge of SAP MD & SD module
- Effective communication and interpersonal skill
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
