Key Account Manager

1. Account Management:

• Build and maintain strong, long-lasting relationships with key clients.
• Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and feedback promptly.
• Develop customized strategies to meet clients' business objectives and KPIs.

1. Business Development:

• Identify and pursue opportunities to expand client portfolios and increase revenue.
• Collaborate with cross-functional teams to introduce new products, services, or features.
• Analyze client data to identify trends and recommend actionable strategies for growth.

1. E-commerce Operations:

• Understand e-commerce platform dynamics and guide clients on optimizing their online stores.
• Ensure smooth drop shipping operations, including inventory management, supplier coordination, and order fulfilment.
• Monitor and manage pricing, promotions, and marketing campaigns for client accounts.

1. Performance Analysis & Reporting:

• Track and report on key performance metrics, providing insights and recommendations for improvement.
• Prepare and present business reviews and performance updates to clients and internal stakeholders.

1. Client Satisfaction & Retention:

• Proactively address potential issues to maintain a high level of client satisfaction.
• Conduct regular check-ins to gather feedback and implement necessary changes.

• Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with clients.

• Strong negotiation skills and a goal-oriented mindset.

• Proficient in CRM software and MS Office Suite.

• Ability to work independently and as part of a team in a fast-paced environment.

• Personal Attributes

  :
• Familiarity with global drop shipping suppliers and marketplaces (e.g., AliExpress, Oberlo, etc.).
• Experience working with international clients and markets.
• Detail-oriented and able to manage multiple accounts simultaneously.

A passion for to learn and execute.