Jira Service Management Specialist

Job Title: Jira Service Management (JSM) Administrator – Senior Experience: 7+ Years Location: New Delhi Job Type: Full-Time Company Description 3R Infotech is a digital tranformation SI, delivers end-to-end solutions to manage and support customers’ IT systems across the value chain. Our adaptability to client needs ensures innovative solutions in every engagement. With extensive experience across diverse functions and technology areas, 3R Infotech provides tailored solutions to meet client demands. We pride ourselves on our depth, diversity, and delivery capabilities, making us a trusted partner in the IT industry. Job Summery: We are seeking a highly experienced and proactive Jira Service Management (JSM) Administrator to lead and execute large-scale JSM implementations for our global clients. This role is critical in delivering customized, scalable, and enterprise-grade JSM solutions. The ideal candidate has deep expertise in JSM, hands-on administration, and a proven track record in executing global ITSM projects. Key Responsibilities: Plan, design, and implement large-scale JSM projects for enterprise clients. Lead JSM migrations , configurations, and customizations based on client requirements. Collaborate with client stakeholders to define service management workflows , SLAs, automation rules, and integrations. Administer and optimize JSM, including issue types, request types, queues, custom fields, forms, and automation . Manage user roles, permissions, and security schemes . Integrate JSM with third-party tools (e.g., Confluence, Opsgenie, Asset Management tools, CMDBs). Ensure best practices in ITIL/ITSM processes and compliance with global service standards. Deliver training and documentation for client teams and internal stakeholders. Troubleshoot system issues and work closely with Atlassian support when required. Maintain strong communication with project managers and business teams during global rollouts. Required Skills and Experience: 7+ years of hands-on experience in Jira Service Management administration . Proven experience in executing global-scale JSM projects . Expertise in ITSM, ITIL , incident, change, problem, and service request management using JSM. Strong understanding of workflow design, automation, and performance tuning . Experience with Atlassian Marketplace apps , REST APIs, and scripting (e.g., ScriptRunner, Automation for Jira). Excellent communication skills and ability to work with cross-functional global teams. Atlassian certifications (e.g., ACP-620, ACP-610, or ACP-120 ) are a strong advantage. Show more Show less