IT Support Specialist / Help Desk Technician

We are seeking a skilled and customer-focused IT Support Specialist / Help Desk Technician to join our IT team. This role is responsible for providing technical support to internal users, troubleshooting hardware and software issues, and ensuring optimal functioning of IT systems and tools.

Responsibilities:

• Respond to user requests for technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain desktop/laptop systems, printers, and mobile devices.
• Provide support for Windows, macOS, Office 365, and common business applications.
• Escalate more complex issues to senior IT staff or appropriate teams.
• Maintain accurate documentation of issues and solutions.
• Train users on new technologies and tools as needed.
• Ensure data security and backup procedures are followed.

Qualifications:

• Proven experience in IT support or help desk role.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Freshdesk).
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Excellent communication and problem-solving skills.
• Associate degree or higher in Information Technology, Computer Science, or related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are a plus.

Preferred Skills (Not Required):

• Experience with Active Directory, Office 365 administration.
• Familiarity with cloud platforms (e.g., Azure, Google Workspace).
• Previous experience in a fast-paced or enterprise environment.

Benefits:

• Food & stay will be provided by the company

How to Apply:

Send us your resume in our whatsapp : + 9 1 9 8 8 6 2 8 0 4 0 0

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability
• Weekend only

Work Location: In person