IT Executive

Job Title: IT Executive Department: Information Technology Location: Miramar Panaji Goa Position Type: Full-Time J ob Summary: The IT Executive is responsible for managing and supporting the hotel’s technology infrastructure, ensuring the smooth operation of IT systems including networks, software, hardware, telecommunications, and hospitality-specific systems like PMS (Property Management System), POS (Point of Sale), and CRM. The role requires a proactive, service-oriented individual with a strong understanding of IT solutions tailored for the hospitality environment. Key Responsibilities: Provide technical support to hotel staff for hardware, software, and network issues. Monitor and maintain the hotel’s IT infrastructure, including servers, switches, routers, and Wi-Fi networks. Ensure smooth functioning of core hospitality systems: PMS (Property Management System), POS (Point of Sale), telephone systems, and guest-facing technologies (TV, internet, etc.). Collaborate with vendors for system updates, upgrades, and technical support. Perform regular system backups, ensure data protection, and support disaster recovery planning. Monitor system performance and proactively resolve issues to prevent downtime. Maintain inventory of all IT equipment and software licenses. Support in training staff on software applications and data security best practices. Implement cybersecurity measures and assist with audits and compliance requirements. Document IT procedures, incidents, and resolutions for knowledge sharing and tracking. Qualifications and Skills: Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 1–3 years of experience in an IT support role, preferably in the hospitality industry. Strong knowledge of networking, Windows servers, Office 365, and hospitality systems like Opera, MICROS, or similar. Familiarity with property-level systems integration. Excellent problem-solving and communication skills. Ability to work independently and under pressure in a fast-paced environment. Job Types: Full-time, Permanent Benefits: Provident Fund Work Location: In person