Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs.
Ensure applications are prepared to support new or existing processes and service levels.
Oversee Change, Release, Testing, and Capacity management.
Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations.
Communicate business priorities to allocate appropriate resources for critical projects.

Requirements

Minimum of a bachelor's degree or equivalent in a relevant field of study.
At least six years of relevant experience delivering complex IT services to business and process owners.
Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques.
Proficiency in SQL Data analysis, API-driven integrations, and investigation skills
Strong understanding of business processes supported by IT services and applications, including areas such as Procure to Pay, e-Sourcing, Contract Lifecycle Management, BPO, and data analytics.
Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach.
Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations.
Critical thinking skills to analyze information and recommend effective solutions.
Prior experience in low-code/no-code applications such as Out systems, ServiceNow, and MS Azure based applications is desired.
Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required.
ITIL foundation certification must

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