618 Issue Resolution Jobs

About Sectona Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. It provides modern infrastructure access layer for new age workforce to build, confidently access and operate a faster, more secure technology environment. Sectona delivers a single stack integrated Security Platform which hosts multiple solutions, such as, Privilege Access Management (PAM), Privilege Access Governance (PAG), DevOps Secret Management (DSM) and Endpoint Privilege Management (EPM) for securing dynamic workforce access across on-premises or cloud workloads, endpoints and machine to machine communication. Sectona works with diverse set of customers from 25+ countries with focus on India, Middle East, Africa, South East Asia, Europe and UK. For more information, visit www.sectona.com and follow @sectona1 on X or @Sectona on LinkedIn What you will do for Sectona The Support Engineer is a seasoned professional who understands challenges faced by organizations in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. Create process or troubleshooting documentation in the support knowledge base. Skills and Experience you require B.Sc (CS)/ B.Sc. (IT)/ IT Diploma • 3- 5 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply. Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred. Advanced troubleshooting & technical escalation management. Implement, Operate and provide L2 Support for PAM solutions. Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Ability to remain calm, composed and articulate when dealing with tough customer situations. We will only be considering candidates based in Mumbai for this role.

Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail

BKMSOLVENTS is looking for Project Manager (IT) to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

AppQuarterz Technologies is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Way2it Techno Services Private Limited is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements. Lead our client projects from inception to delivery, ensuring timely completion while maintaining high-quality standards.

Job Summary We are looking for a detail-oriented QC Developer with 6-12 Months of experience in web and application quality control. The ideal candidate will be responsible for reviewing and validating front-end and back-end implementations, identifying bugs or deviations from requirements, and ensuring consistent quality across devices, browsers, and platforms. Key Responsibilities Perform manual testing of web pages, applications, and landing pages for functionality, UI/UX, and responsiveness. Validate tasks against client requirements, shared documentation, and design references. Identify bugs, usability issues, broken links, or layout inconsistencies and report them clearly. Conduct cross-browser and cross-device testing to ensure compatibility. Validate integration of tracking tools, redirects, and page speed standards. Work closely with developers, designers, and project managers to ensure defect resolution and retesting. Support test case creation and documentation of QA processes. Ensure all client deliverables meet internal quality standards before delivery. Required Skills 6-12 Months of experience in manual QA/QC for websites and web applications . Good understanding of HTML, CSS, and JavaScript basics (for front-end validation purposes). Familiar with cross-browser testing tools (like BrowserStack) and dev tools for inspection. Basic understanding of responsive design and UI/UX principles. Strong attention to detail and ability to document clearly. Hands-on experience with responsive testing tools to ensure cross-device compatibility Ability to track and document all bugs with clear descriptions and supporting screenshots in a structured format Good to Have Exposure to automation testing tools Knowledge of Git or GitLab to access and validate deployed code branches. Familiarity with performance testing tools (Lighthouse, PageSpeed Insights, GTmetrix). Understanding of tracking tools (GTM, GA) and campaign QA. Soft Skills Strong sense of ownership and accountability Good communication and coordination with cross-functional teams Proactive approach to quality and issue resolution. Ability to work collaboratively with developers and designers. Time management and ability to handle multiple tasks under deadlines.

Job Description: The Expense Report Auditor will join a team who service the expense reporting needs of Syneos Health. This position is responsible for applying Syneos Travel Policy, Client Travel Policies, and Business Conduct Standards while performing a variety of expense report and auditing functions. The majority of tasks will involve processing and auditing expense reports while promoting a customer service environment by responding effectively to employee inquiries in a prompt, accurate, and professional manner. Duties may include, but not limited to: Job Responsibilities: Payment Processing Run payment batches (e.g., PPR - Payment Process Request) Monitor payment statuses and resolve errors Validate payment files before transmission Payment Formats Understand seeded formats (e.g., NACHA, SEPA, ISO20022) Assist in testing and validating custom formats Reconciliation Support Help with bank statement uploads Match payments with bank transactions Issue Resolution Investigate payment rejections or failures Log and track issues using internal ticketing systems Review AP share mailbox for invoices and approval based upon assignment Review AP share mailbox for inquires based upon assignment and respond within 48 hours; urgent request within 24 hours to vendor and/or internal customer Ensures all types of payments (check, ACH, wires) are made in a timely manner and are corded in Oracle accounts payable system Ensures proper approvals are included on all payments to be processed Creates check runs, EFT and wire payment batches, including preliminary register Reviews printed checks for accuracy and signatures Investigation of aged creditor balances exceeding supplier payment terms and collection of credit balances owing Assists in month end closing preparing monthly accruals Maintains files and documentations thoroughly and accurately, in accordance with company policy and accepted accounting practices. Comply with process controls outlined in narratives to meet Sarbanes-Oxley internal controls objectives. Maintain Update SOP s and operating guidelines timely. Maintain Learning Logs Follow up on invoices under queries, on hold and pending with approvers Reviewing payment exceptions & on hold documents. Qualifications Prior Accounts Payable experience for 01 to 03 Years in Payment Processing Hands-on experience in query resolution and reconciliation Strong Excel skills - at least intermediate level Experience of working in a multi-currency environment Strong organizational skills Good communication skills Ability to communicate well when working with colleagues/clients in other countries Attention to detail and accuracy Desirable: Experience of using Oracle ERP system

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions. The Company Oracle is the world s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. Were using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business its helping advance governments, power nonprofits, and giving billions of people the tools, they need to outpace change. For more information about Oracle, visit us at oracle.com. What You ll Do As a senior EPM member on this team, you will lead and participate in delivering various customer engagements, including assessments, requirement gathering, solution design, implementations, and optimizations. You will work independently on development and issue resolution and ensure the timely delivery of project artifacts. You will provide support throughout the implementation lifecycle and coordinate closely with customer and internal teams to ensure a successful delivery. Have experience collaborating with business partners to understand and translate their functional requirements into technical specifications. Passionate about customer service, with a strong customer focus and excellent problem-solving and analytical skills. Experienced EPM consultant with a consistent track record of designing and delivering high-scale, high-impact solutions. Good understanding of Income statements, Balance Sheets, Cash Flow, Workforce planning, Capex planning, strategic planning, different consolidation methods, and their calculations and disclosure in financial statements. Stay ahead of on the latest Oracle EPM technologies and standard processes through continuous learning. Minimum Qualifications BE, BTech, MCA, MBA in Finance 6+ years of experience in EPM products. Extensive hands on experience in experience in any of these EPM_cloud products [EPBCS, FCCS, ARCS, EPCMCS, EDMCS, TRCS, NR]. Deep functional knowledge of financial processes and associated functionality in the EPM area Expertise in developing custom integrations using Data Integration Strong problem-solving skills Ability to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision. Preferred Qualifications Hands-on knowledge of scripting (Batch/Python/PowerShell) Superb communication, project/stakeholder/team management skills, and experience. Knowledge of SRs, RFCs, and My Oracle Support. Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c.

Role : Channel support onboarding Exp : 10 years Shift : Rotational Package : 10.8 LPA Cab : No cab (Allowance Provided) Location : Chennai & Hyderabad Must have : customer support onboarding experience

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Key Responsibilities Project Responsibilities: Provides comprehensive programming leadership and support to clinical project teams and vendors, including deployment of programming strategies, standards, specifications and programmed analysis to comply with regulatory requirements, SOPs and work practices Independently develops, validates, troubleshoots, and maintains complex programs and utilities in accordance with predefined specifications and standards Leads / Supports the electronic submission preparation and review Develops unambiguous and robust programming specifications (e. g. ADaM specifications) Reviews key planning documents (e. g. , statistical analysis plan, data presentation plan, data review plan) to align with project objectives and ensures clarity and completeness of programming assumptions and requirements; Assesses document robustness and impact on programming activities Communicates proactively and effectively around issues and risks and contributes to its remediation Improvement Responsibilities: Identifies, leads, and supports opportunities to enhance processes and technology Communicates proactively and effectively around issues and risks and contributes to its remediation Managerial Responsibilities (if applicable): Effectively recruits, manages, develops, evaluates, rewards, motivates, and retains up to 5 direct reports, resulting in an increasing level of capabilities within GBDS Conducts objective setting, performance check-ins, and year-end discussions in compliance with BMS policies; aligns objectives, feedback and performance evaluation with manager Meets regularly with direct reports, focusing on project updates, development needs, issue resolution, and provides real-time coaching and feedback; holds staff accountable for quality and timeliness of programming activities; ensures staff is compliant with training requirements Communicates with manager regarding promotions, performance concerns, and retention risks Builds and maintains a network with stakeholders and peers to ensure cross-functional strategies and objectives intertwine and build upon each other to achieve results Skills, knowledge, and experience Minimum Requirements: Bachelor s degree in statistics, biostatistics, mathematics, computer science or life sciences required At least 8 years programming experience in industry including support of significant regulatory filings Proficient knowledge of drug development process, clinical trial methodology, regulatory guidance, industry standards, statistical concepts, and medical terminology used in the analysis and submission of clinical data Broad expertise in statistical programming and in developing computing strategies In-depth understanding of clinical data structure (e. g. CDISC standards) and relational databases Demonstrated proficiency in using SAS to produce analysis datasets and TFLs and in using other software tools and applications (e. g. MS office, XML, Pinnacle 21) Demonstrated ability in processing of upstream data (e. g. multiple data forms, workflows, eDC, SDTM); Demonstrated ability in providing deliverables to meet downstream requirements, (e. g. ADaM, TFLs, e-submission components) Demonstrated ability to work in a team environment with clinical team members Preferred Requirements: Management experience supervising technical professionals If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Translate customer and stakeholder needs into technical requirements and acceptance criteria. Lead services or engineering teams in processing and integrating data into digital maps. Collaborate with leadership to define short- and long-term technology roadmaps. Own requirement intake and drive the engineering execution plan. Manage software issue resolution across internal and external sources. Address complex problems with strategic, innovative thinking. Identify product risks and own mitigation planning. Coordinate cross-team dependencies to ensure end-to-end delivery. Lead high-risk, complex projects with impactful strategies. Influence program direction and resource allocation to support business goals Who are you 10+ years of related experience in a software development role with a minimum of a Bachelor s degree; or equivalent work experience. Ability to lead projects or project steps within a broader project; acts as a resource for colleagues with less experience. Requires in-depth conceptual and practical knowledge in own discipline and basic knowledge of related disciplines. Ability to work independently with minimal guidance. Has the capability to understand customer & stakeholder requirements and transform them into engineering and system requirements. Business expertise: Has knowledge of current state-of-the-art tools and techniques used to plan and organize engineering software development such as Jira, Confluence, Agile Methodology and others. Has good knowledge in the disciplines of Project Management and Program Management and related tools and techniques. Has very good communication and analytical skills and can quickly understand complex scenarios. Python programming expertise is a plus. Ability to query databases and datastores is a plus. Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view. Who are we At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel. We are looking for a Technical Product Manager (TPM) in Foundations Engineering is to bridge the gap between engineering teams and stakeholders by defining, prioritizing, and delivering technology-driven services and products that meet internal customer/stakeholder needs and support company goals

Role Summary: We are seeking a proactive and organized Project Coordinator - Finance & IT Integration Associate to support the Business Digital Office (BDO) leads in managing financial and IT-related projects. This role requires a good foundation in accounting and finance, combined with solid experience in stakeholder coordination, business analysis, and documentation management. You will be the key liaison between business, finance, and IT teams to ensure seamless integration and execution of financial transformation topics. Key Responsibilities: Business Analyst for FI Topics: Act as the single point of contact for coordinating business analyst responsibilities on behalf of BDO Leads for Financial (FI) topics. Requirement Gathering: Collaborate with UD (User Departments) to gather and document new or modified requirements. End-to-End Requirement Management: Track each requirement from intake through implementation, ensuring all related artifacts are prepared and maintained: LH Requirement Document PH Solution Document Data Classification Sheet IT Security Risk Assessment Architecture & Data Flow Diagrams Operator Self-Check and Operator Manual Access Management & User Manuals T&R Documentation: Ensure timely capture of T&R (Topic & Responsibility) specifics tags, components, responsible stakeholders, deadlines, and attachments. Weekly Updates: Maintain weekly status updates for all active topics within T&R records. OPL Tracking: Support BDO Leads in One Point Lesson (OPL) tracking and topic prioritization for issue resolution and decision-making. Stakeholder Engagement: Liaise effectively with internal and external stakeholders including Developers, UD Process Owners, Project Security Managers, and others to drive task progress and closure. Qualifications Educational qualification: Bachelor s degree in Accounting, Finance, Business Administration, or related field. Experience : Minimum 2 years of relevant experience in a finance or business analyst role with cross-functional exposure. Mandatory/requires Skills : Business Analysis: Experience in business requirements gathering, documentation, and cross-functional coordination. Process & Compliance: Familiarity with IT governance, data flow, access management, and risk documentation practices. Communication: Excellent written and verbal communication skills for stakeholder interaction and documentation clarity. Tools Proficiency: Proficient in MS Office tools (Excel, Word, PowerPoint), and familiarity with documentation and tracking tools (JIRA, Confluence, etc. preferred). Preferred Skills :

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements We are looking for a highly skilled Senior Integration Specialist to join our Production Services team. This role will play a key part in supporting and enhancing integration solutions. The ideal candidate will have deep expertise in Oracle Fusion Middleware technologies and experience in managing large-scale, production-grade integration platforms. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Key Responsibilities: Provide L2/L3 production support for Oracle SOA Suite, ODI, MFT, and OIC. Lead and resolve high-priority integration incidents and root cause analysis. Support deployments, patching, upgrades, and platform stability initiatives. Collaborate with development, functional, and infrastructure teams for issue resolution and change delivery. Monitor integration flows and proactively address performance and availability issues. Contribute to automation and knowledge documentation for continuous improvement. Ensure compliance with SLA, change management, and incident management processes.

Embark on a transformative journey as a Specialist - Customer Screening at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct enhance due diligence (EDD), screening, and periodic reviews for new and existing clients in accordance with AML/KYC regulations. Perform risk assessments for clients and counterparties, particularly with respect to PEP, sanctions, and adverse media. Monitor customer profile and escalate any unusual patterns or behaviours indicating potential financial crime. Ensure compliance with relevant laws, regulations, and internal policies related to financial crime. Participate in the development and implementation of internal controls, policies, and procedures to mitigate financial crime risks. Maintain accurate records of investigations, decisions, and risk assessments. Strong knowledge of AML/KYC regulations, screening systems and tools. Understanding of banking operations and regulatory frameworks. Minimum Qualification - bachelor s degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To complete EDD/Exits cases which includes day to day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day to day Enhance Due Diligence (EDD)/Exits initiatives including processing, reviewing, reporting, trading, and issue resolution. Execution of EDD reviews on high-risk customers to maintain compliance with regulatory requirements and policies. Execution of exit reviews on customers who are having their accounts closed to mitigate risk, aligned to compliance and internal policy. Collaboration with teams across the bank to align and integrate EDD and exit processes. Identification of areas for improvement and providing recommendations for change in EDD and exit processes. Development and implementation of Issue resolutions relating to any inefficient controls . Development of reports and presentations on EDD and exit performance and communicate findings to internal senior stakeholders. Participation in projects and initiatives to improve EDD and exit efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Embark on a transformative journey as a Specialist - Customer Screening at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Develop, manage, and maintain compliance and risk related MIS reports and dashboards. Ensure accuracy and timeliness of all compliance-related data reporting. Use screening tools to detect and escalate suspicious or unusual payment activities. Perform due diligence (CDD/EDD) and periodic reviews for customer and transactions. Monitoring transactions for potential money laundering or terrorist financing activities. Identify, assess and monitor compliance and operational risks across functions. Assists with internal audits, compliance reviews, and regulatory inspections. Minimum Qualification - bachelor s degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Step into the role of Team Manager - INV Ops, security operations at Barclays, where youll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. Key critical skills required for this role include: Trade settlements, day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Trade middle office - managing risk and performance. Managing complete Trade lifecycle with execution, clearance, settlement and resolution. Equity, fund settlements and record keeping. Awareness into UK regulatory requirements. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. Accountabilities Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services. Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations. Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes. Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes. Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services. Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team Our team comprises certified professionals committed to offering technical guidance and recommendations through our deep domain knowledge. We deliver technical expertise in the identification, evaluation, and development of cost-effective systems and procedures that satisfy user needs. We spearhead critical initiatives on the Salesforce platform for the Customer Experience organization, translating business needs into actionable requirements by thoroughly gathering information to define solutions and foster clarity for sound decision-making. Dedicated to our employees, the team actively promotes Workday s core values. We are seeking a Business Analyst to join CX Field Systems; the ideal candidate will possess a systems background, a strong commitment to quality and customer service, and thrive in a dynamic, fast-paced setting. About the Role The Business Analyst engages with cross-functional teams to define and document business processes and requirements, demonstrating meticulousness, self-motivation, results orientation, and exceptional communication skills. The dynamic environment necessitates analyzing challenging issues and devising solutions for critical operational concerns. The position emphasizes passion, innovation, and excellence within a multifaceted organization. Key responsibilities include: Developing, documenting, and maintaining business processes, requirements, and policies. Understanding business requirements, creating and refining user stories, and partnering with the Development team to deliver solutions and project/enhancement plans. Identifying and recommending opportunities for business process improvement. Managing service requests to provide timely support to end users, including consulting ecosystem resources for issue resolution and inquiry responses. Coordinating and driving system testing to validate requirements. Working closely with the project team during user acceptance testing (UAT), including tracking issues to resolution and obtaining end-user acceptance sign-off. About You Basic Qualifications: 1+ years Salesforce Admin or equivalent certification. 2+ years of experience in business analysis or a related area. Other Qualifications: - Bachelor s degree in Business Systems, Computer Science, Business Administration, or a comparable field. - Agile / SCRUM experience preferred. - Excellent verbal and written communication abilities, including effective communication across organizational levels and collaboration with cross-functional business and technical teams. - Proficiency in gathering stakeholder requirements and translating them into actionable plans, using internal systems for execution. - End to end implementation experience including requirements documentation, systems configuration, project management, issue management, communication and organizational change. - Attention to detail with the ability to analyze and tackle complex problems as well as provide documentation, guidance and instruction to users. - Self-motivated, flexible, and a collaborative teammate with strong multitasking, time management, and organizational skills to handle multiple and shifting priorities. - Demonstrated aptitude for learning and adopting new technologies, applications, and solutions. - Demonstrated ability to learn and embrace new technologies, applications, and solutions. Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!

Roles and Responsibilities: Customer Calls: Proactively call customers to understand their needs, provide information about our products/services, and address any inquiries they may have. Order Placement : Accurately take customer orders over the phone, ensuring all details are entered correctly and the right products are recommended. Customer Needs Diagnosis: Identify customer pain points and suggest the most appropriate solutions or products based on their requirements. Sales Process Management: Follow up on leads, handle objections, and guide the customer smoothly through the sales process, leading to successful order placement. Customer Relationship Building: Establish strong relationships with customers, understanding their preferences and delivering personalized service. Sales Targets: Meet or exceed individual and team sales targets by maintaining a high level of performance in order volume and customer satisfaction. Product Knowledge : Stay up-to-date with product details, promotions, and pricing to effectively communicate the value proposition to customers. Issue Resolution: Address any customer concerns or issues promptly and professionally, ensuring customer satisfaction and retention. Reporting: Document customer interactions, sales, and feedback in the CRM system to ensure smooth follow-up and accurate reporting. Education- MBBS/BAMS/BHMS (with sales experience) Experience- Min 1 Year of experience Job Type- Work from Home Salary- 35000+incentives based on sales Working Hours - 9 hours per day Working days - Monday to Saturday Day Off - Sunday Language- English, and Hindi (Read, Speak and Write)

Description. Sr Regulatory Associate (EU mkt exp, Module 1). Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.. Discover what our 29,000 employees, across 110 countries already know:. WORK HERE MATTERS EVERYWHERE. Why Syneos Health. We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.. Job Responsibilities. Minimum 3 years of experience in the EU regulatory environment.. Basic understanding of regulatory procedure, including authoring of Module 1 documents, cover letters, and application forms.. Strong knowledge of regulatory systems such as Veeva Vault, DMS and RIMS. Responsibilities. Essential Functions For non-complex submissions, independently fulfill the following responsibilities. For complex submissions, fulfill the following responsibilities under supervision and with guidance from more senior regulatory colleagues:. Prepares and submits full application or components of IND, marketing and lifecycle maintenance applications to ensure compliance with government acts and regulations.. Undertakes information processing activities with extremely high reliability at high quality and in tight timelines according to standard processes and operating procedures.. Undertake project specific activities with minimal supervision from senior colleagues within cost and time estimates/contracts.. Preparation of records and/or logs and maintenance or update of regulatory databases as per Syneos Health and/or client requirements.. Conducts Quality Control reviews of documents and sends out for review, tracks until final submission or delivery to client.. Attends client meetings as needed and builds client relationship in support of projects and deliverables.. Systematically reviews Regulatory Associates or other Senior Associate’s work, performance, and productivity tracking, coordinating with project manager and director for coordination of the project.. Identifies risks to project delivery related to own workload and appropriate escalation. For identified non-complex issues, provide proposals for issue resolution.. Assists in training and mentoring of team members depending upon project requirements.. Maintenance of individual training records (Syneos Health or client related) and completion of all designated required training.. Qualifications. BS/BA degree or equivalent practical experience.. Experience in a work-related area preferred.. Excellent interpersonal / communication skills.. Advanced skills in Microsoft Office Applications.. Strong analytical skills.. Ability to work independently and to understand and carry out detailed instructions.. Ability to interact with staff from multiple departments.. Ability to work concurrently on projects, each with specific instructions that may differ from project to project.. Fluent in speaking, writing, and reading English.. Get to know Syneos Health. Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.. http://www.syneoshealth.com. Additional Information. Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.. Show more Show less

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are seeking a motivated and customer-focused L1 IT Support Agent to join our IT team and provide first-line technical support in a Microsoft Cloud environment. This role is ideal for individuals early in their IT careers who are passionate about cloud technologies and eager to grow within a Microsoft-focused ecosystem (Azure, Microsoft 365, Intune, etc.). Working times: IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends First-Line Support & Issue Resolution Deliver initial support for Microsoft 365, EntraID, Intune, Kandji, and Teams. Resolve common issues with accounts and authentication. Escalate complex cases to L2/L3 while maintaining ticket ownership. User & Device Management Perform basic user admin (passwords, licenses, groups, mailboxes). Support device setup and compliance via Intune and Kandji. Troubleshoot Mac, Windows, and iPhone hardware. Monitoring, Documentation & Collaboration Monitor service dashboards and respond to alerts. Log and manage tickets in Jira Service Management and follow SLAs. Maintain knowledge base articles in Confluence. Work with internal teams to improve support processes and user experience. WORK EXPERIENCE 2+ years of experience in IT support, with experience in Microsoft cloud environments. Familiarity in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Experience supporting both macOS and Windows environments, including iOS device support. Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, problem-solving and communication skills. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

Job Category - Software & Technology Work Mode - On-site Office Hours - 03.30 PM - 12.30 AM (1530 Hrs - 0030 Hrs) Experience - Entry, Intermediate Roles Description As a Network Engineer, you will be responsible for the implementation, support, and maintenance of our organizations network infrastructure. You will play a key role in deploying and troubleshooting networking solutions, ensuring reliable connectivity and optimal performance across systems. You will engage directly with customers and stakeholders, delivering efficient network services tailored to meet dynamic business requirements. Responsibilities: Perform network tool installation activities including: Network port activations IP address assignment and management End-to-end troubleshooting and issue resolution Network validation and testing Work closely with customers and stakeholders to gather requirements and deliver effective networking solutions. Maintain and regularly update Intel IT systems such as TIM or TIPR. Provide technical support for computing network environments, ensuring minimal downtime and high availability. Coordinate with cross-functional teams including InfoSec, HPC, and other Intel IT domains for seamless system integration. Ensure accurate documentation of network configurations, processes, and system updates. Demonstrate strong adaptability to customers needs, maintaining flexibility in timelines and expectations. Deliver solutions under pressure while maintaining professionalism and technical accuracy. Establish trust and maintain strong working relationships with internal and external partners, including Habana IT. Required Qualifications Current CCNA Certification . Bachelors or Masters in Computer Engineering, Computer Science, Information Technology, Electronics & Communication. 3+ years of experience in network support, troubleshooting, and configuration , preferably with Cisco devices . Proven ability to collaborate with cross-functional IT teams. Strong understanding of customer-centric networking requirements and solution implementation. Excellent problem-solving skills and ability to perform under pressure. Good command of written and spoken English . Strong team player with a collaborative mindset. Preferred Qualifications Working knowledge of Cisco ACI (Application Centric Infrastructure) . Exposure to global support and enterprise-level network infrastructure. Additional Information If you are a passionate and dedicated Software Engineer looking for a challenging and rewarding career in a company that values engineering excellence, we encourage you to apply for this exciting opportunity. Genesis Tech Engineers Pvt. Ltd. is an equal opportunity employer. We welcome and encourage candidates from all backgrounds and experiences to apply. Working Model This role will be an onsite role. Additional Information This is an exciting opportunity to be part of a dynamic and forward-thinking company that offers a professional development opportunities, and the chance to play a significant role in expanding our global reach. Genesis Tech Engineers Pvt. Ltd. is an equal opportunity employer and values diversity in our workforce. We encourage candidates from all backgrounds and experiences to apply. If youre interested in this position, start by applying here and attaching your resume.

Job Title: Cloud Support & Monitoring Analyst Location: Fully Remote Experience: 3+ Years Job Type: Full-Time Shift: US PST Shift (9 PM - 6 AM IST) Skills: Multi-Cloud Expertise, Azure, AWS, GCP Tools: LogicMonitor, ServiceNow Joining: Immediate (This is a backfill role, so we need someone who can join in a week) Note: Only apply if you can join in a week, candidates who are working and have to serve notice, will be rejected) About the Role: We are seeking a proactive and detail-oriented Cloud Support & Monitoring Analyst to join our team. This role is pivotal in ensuring seamless support and monitoring for our cloud customers across Azure, AWS, and GCP platforms. You will be responsible for triaging incidents, alerts, and service requests via ServiceNow, investigating issues, and coordinating resolutions with internal teams or hyperscaler support. Key Responsibilities: Monitor ServiceNow for incoming incidents, alerts, and service requests from cloud customers. Investigate alerts generated by our monitoring platform (e.g., LogicMonitor) for fully managed customers. Escalate issues appropriately to internal teams or hyperscaler support (Azure, AWS, GCP). Assist cloud resell customers with general inquiries, \u201chow-to\u201d questions, and support case coordination. Maintain accurate documentation of incidents and resolutions. Collaborate with cross-functional teams to ensure timely and effective issue resolution. Continuously improve monitoring and support processes. Requirements Required Qualifications: Foundational knowledge of Azure, AWS, and/or Google Cloud Platform (GCP). Experience working with ServiceNow for incident and request management. Familiarity with LogicMonitor or similar monitoring tools. Strong analytical and troubleshooting skills. Excellent communication and customer service abilities. Ability to work independently and manage multiple tasks effectively. Preferred Qualifications: Certifications in Azure, AWS, or GCP. Prior experience in a cloud operations or support role. Understanding of cloud infrastructure and services. Work Environment: [Specify if remote, hybrid, or on-site] May require shift work or on-call availability depending on customer needs. ","

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for an experienced and technically skilled L2 IT Support Engineer to handle escalated issues in a Microsoft Cloud environment. This role supports advanced troubleshooting and administration of Microsoft 365, EntraID, Intune, Kandji, and related technologies. You ll work closely with L1 engineers, infrastructure, and security teams to resolve incidents, automate solutions, and improve the end-user experience. Working times IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends Second-Line Support & Issue Resolution Troubleshoot and resolve complex issues escalated from L1 support. Investigate and resolve issues with device compliance, conditional access policies, Intune and Kandji enrollment failures. Diagnose problems related to user authentication & Single Sign-On (SSO). Identity & Access Management Manage users, groups, and roles in EntraID. Implement and troubleshoot conditional access, MFA, and security baselines. Support privileged identity management (PIM) and identity lifecycle tasks. Device, Endpoint & Asset Management Troubleshoot via Microsoft Intune and Kandji, including device compliance, application deployment, and Autopilot provisioning. Handle eSIM activation and assignment for eligible devices via carriers. Troubleshoot hardware orders for laptops, accessories, and mobile devices; track shipments and update asset inventories. Collaborate with procurement team to escalate issues with timely delivery and the registration of hardware. Microsoft 365 Administration Administer Exchange Online (message trace, manage rules, evaluate potential spam e-mails, manage tenant allow/block lists together with the Security team). Support Teams voice/telephony, guest access, and additional settings. Manage SharePoint Online /OneDrive site permissions and data access controls. Automation, Scripting & Documentation Develop and maintain PowerShell scripts for automation and reporting tasks. Contribute to internal documentation, KB articles, and standard operating procedures (SOPs). Analyze ticket trends and recurring issues; recommend preventive measures or process improvements. Collaboration & Projects Participate in operations and infrastructure projects such as migrations, tenant configurations, or Zero Trust implementations. Work with vendors and Microsoft support for complex issues. Mentor and support L1 agents, providing guidance and training on common escalations. Work with internal teams to improve support processes and user experience. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) WORK EXPERIENCE 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Familiar with endpoint management and compliance tools (Intune, Kandji). Experience supporting both macOS and Windows environments, including iOS device support. Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, communication, and stakeholder management skills. Excellent analytical, troubleshooting, and problem-solving abilities. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

Job ID 2025-14022 Date posted 08/05/2025 Location Bengaluru, India Category IT. Senior SAP SuccessFactors Analyst. Required Skills And Experience. Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL.. Experience as a Team Lead or coordinator.. SAP SuccessFactors modules such as Employee Central, Performance & Goals, Time Off and Compensation.. SAP HCM processes and how they integrate with SuccessFactors.. Good written and verbal communication skills, with the ability to translate complex technical concepts into easily understood solutions.. Knowledge of core HR processes and standard practices within an international context.. Creating reports and analytics within SAP SuccessFactors to track HR metrics and performance indicators.. Security protocols and compliance requirements within SAP SuccessFactors, especially related to sensitive HR data.. Data migration strategies and tools.. MDF (Meta Data Framework) and business rules configuration.. Analyzing and optimizing SAP SuccessFactors for performance.. Resolving issues and debugging in SAP SuccessFactors, including issues related to configurations and integrations.. “Nice To Have” Skills And Experience. Relevant SAP certifications, such as SAP Certified Application Associate SAP SuccessFactors Employee Central or other module-specific certifications.. Integration technologies such as SAP Cloud Platform Integration (CPI), APIs, and SAP SuccessFactors Compound Employee API.. Integrating SAP SuccessFactors with other SAP solutions (like SAP ERP HCM) and external systems.. Experienced working in a global, diverse and multicultural environment.. Experienced with development practices such as Waterfall and Agile!. In Return. You will have the opportunity to learn about the latest Arm architecture features, working closely with highly skilled engineering teams on ground-breaking technology. You will be empowered to continually identify and roll out improvements to our ways of working.. Accommodations at Arm. At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email. Hybrid Working at Arm. Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.. Equal Opportunities at Arm. Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.. Show more Show less

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies.. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.. Responsibilities. Customer Issue Resolution:. Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions for customer problems. Follow standard procedures for escalating unresolved issues to the appropriate internal teams. Feedback and Documentation:. Provide prompt and accurate responses to customers. Ensure proper recording and closure of all reported issues. Document knowledge in the form of tech notes and articles for a knowledge base. Internal Collaboration:. Follow Service Level Agreements (SLA) for issues, especially concerning severity. Collaborate with internal teams for issue resolution. Requirements. Technical Experience:. Requires minimum of one (1) year previous Decisions BPM platform Experience. Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service. Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments. Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks. Development Skills:. Proficiency in programming languages such as C#, Java, or JavaScript. Track record of delivering high-quality code. Considerable experience dealing with SQL servers. Business Process Automation (BPA):. Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization. Certifications:. Certification in BPM/RPA software is a plus. Troubleshooting and Communication:. Strong troubleshooting skills and the ability to work on multiple issues simultaneously. Exceptional communication and collaboration skills. Ability to lead and mentor technical teams. Customer Support Attitude:. Passion for supporting customers. Willingness to provide as much help as possible and follow up with customers. Availability:. Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment. Availability and willingness to step in when needed, including weekends. Background:. Not from a technical support background that involves simply logging tickets or coordinating between groups. The role requires active problem-solving and technical engagement. Show more Show less