1563 Issue Resolution Jobs

We are seeking a Customer Service Executive with experience in the investment or financial services sector. You will be responsible for ensuring a seamless customer experience across digital and assisted channels, managing call routing, and coordinating with customer support executives to deliver high-quality service. This role requires the ability to track and resolve customer complaints, analyze support data to improve efficiency, and implement strategies to enhance customer satisfaction and retention. Roles & Responsibilities: Customer Interaction : Ensure a seamless customer experience and drive client satisfaction across digital and assisted channels. Manage and optimize call routing and customer engagement. Issue Resolution : Track and resolve customer complaints, queries, and feedback within defined SLAs. Coordinate with internal departments (operations, product, compliance) to resolve issues efficiently. Service Delivery : Coordinate with customer support executives to ensure high-quality service delivery. Performance Improvement : Analyze support data to improve call handling efficiency and reduce response times. Implement strategies to enhance customer satisfaction and retention. Reporting & Training : Prepare regular MIS, customer insights, and call performance reports. Conduct periodic customer satisfaction surveys. Train the team on product knowledge, soft skills, and the usage of support tools. Skills Required: Experience in the investment or financial services sector . Hands-on exposure to Ozonetel, IVR platforms, and CRM tools . Strong analytical skills to analyze support data and identify areas for improvement. Excellent communication and problem-solving skills to resolve customer complaints and coordinate with internal teams. Knowledge of BFSI regulations related to customer handling. Ability to train and mentor team members. QUALIFICATION: Bachelor's degree in Business, Finance, or a related field, or equivalent practical experience.

About the Role As an International Customer Service Consultant at EaseMyTrip, based in the Gurgaon office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms and other meta-search engine Role & responsibilities Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats. Customized Travel and Accommodation Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management: Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website. Feedback Collection and Analysis: Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Sales and Promotion: Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation. Team Collaboration: Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement. Preferred candidate profile Experience: At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification: Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency: Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity: Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility: Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail: High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus: A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.

Looking for Graduates - Immediate Joiners for Kochi, TVM & Calicut Should have experience in QSR Staff Management: Recruit, train, and supervise hospitality staff to ensure high performance and adherence to company standards. Conduct regular performance evaluations and provide constructive feedback. Operational Oversight: Coordinate daily operations across various departments, including front desk, housekeeping, food & beverage, and maintenance. Ensure compliance with health, safety, and legal regulations. Guest Relations: Address and resolve guest complaints and issues promptly and professionally. Monitor guest satisfaction and implement improvements as needed. Financial Management: Prepare and manage departmental budgets, monitor expenses, and optimize resource allocation. Approve expenditures and ensure cost-effective operations. Quality Control: Develop and enforce standard operating procedures to maintain service quality. Conduct regular inspections to ensure facilities meet cleanliness and maintenance standards. Reporting: Maintain accurate records of operations and prepare reports for senior management. Analyze operational data to identify trends and areas for improvement.

Tata Tele Business Services is looking for Head - CSG to join our dynamic team and embark on a rewarding career journey. Oversee customer support operations and ensure high service standards. Develop strategies to resolve customer issues effectively. Train and manage customer support teams. Monitor metrics and drive continuous improvement.

As a Guest Relations Executive, you will play a crucial role as the primary point of contact for our guests, ensuring their comfort, satisfaction, and loyalty. Your main responsibility is to curate a welcoming and memorable experience for our guests, emphasizing the development of lasting relationships. This key role necessitates exceptional communication and interpersonal skills, a proactive approach to guest interactions, and the ability to represent the hotel in a positive and professional manner. You will be responsible for engaging with guests upon arrival and departure, providing personalized and memorable greetings and farewells. Actively interacting with guests, understanding their needs, and offering assistance and information about hotel services, facilities, and local attractions will be essential. Additionally, you will identify VIP and corporate guests, offering them special attention and tailored services as needed, while fostering strong relationships with corporate clients and regular guests. Handling guest inquiries, concerns, and complaints promptly and professionally to ensure a satisfactory resolution will be a key aspect of your role. Collaborating with various hotel departments to address guest issues effectively is vital. Moreover, you will coordinate and fulfill special guest requests, such as room preferences, amenities, and transportation arrangements, as well as facilitate reservations for hotel services like dining, spa treatments, or business facilities. Proactively seeking guest feedback and reviews during their stay to encourage positive online reviews and address any negative feedback is crucial. Compiling and reporting guest feedback to relevant departments for continuous improvement is also part of your responsibilities. You will assist guests in planning and organizing special events, meetings, or celebrations within the hotel, ensuring that all arrangements meet or exceed guest expectations. Promoting and enrolling guests in the hotel's loyalty programs and recognizing and rewarding repeat guests with personalized amenities and special privileges will be part of your duties. Maintaining effective communication with various hotel departments, preparing regular reports on guest interactions and feedback for management review, and identifying opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue are also important aspects of your role. Ensuring the safety and security of guests and their belongings while adhering to hotel security and emergency procedures is paramount. The ideal candidate for this role should possess a Bachelor's degree in Hotel Management or a related field (preferred), previous experience in guest relations, hospitality, or customer service, excellent interpersonal and communication skills, proficiency in multiple languages, strong problem-solving abilities and adaptability, ability to remain calm and professional in high-pressure situations, familiarity with hotel management software and reservation systems, a customer-centric mindset, and a passion for providing exceptional service.,

As a Grade 7 Premier Customer Care Specialist at FedEx, you will be responsible for providing premier customer support and dedicated account desk/sales solutions support processes for industry verticals and high-value customers. Your role will involve executing solution logistics, tracking and monitoring solutions (including prevention), relationship management, issue resolution, basic process onboarding, bookings, case management, claims handling, proactive notification, proactive prevention, and providing customized reporting. You will apply your specialist knowledge to perform and review specific processes and procedures within and across departments to support the achievement of divisional and corporate goals. Additionally, you will participate in or lead the design, development, and implementation of processes within your area of expertise. Your role will require strong analytical skills, judgment and decision-making skills, planning and organizing skills, presentation skills, and problem-solving skills to effectively fulfill your responsibilities. It is important to note that the job posting will close at 12 am on the posting close date, so timely submission of your application is recommended. At FedEx, we prioritize putting people first and are committed to maintaining a diverse, equitable, and inclusive workforce. We are an equal opportunity/affirmative action employer and provide growth opportunities for all qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. About FedEx: FedEx is a global leader in express transportation services and has consistently been recognized as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. Our dedicated team of FedEx members works tirelessly to deliver transportation and business solutions to more than 220 countries and territories worldwide. Our Philosophy: The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx. We prioritize taking care of our people, who in turn provide exceptional service to our customers, leading to the profitability necessary to secure our future. By reinvesting profits back into the business and our people, we maintain a positive work environment that encourages innovation and the delivery of high-quality service to our customers. Our Culture: FedEx's culture and values have been integral to our success since our inception in the early 1970s. Our unique culture sets us apart in the global marketplace, driving our growth and competitiveness. Through our behaviors, actions, and activities worldwide, we bring our culture to life and uphold our commitment to excellence in service delivery and care for our team members" well-being.,

You will be joining our team in Hyderabad as an experienced SAP S4 HANA CFIN MDG Specialist. Your primary responsibility will involve configuring, integrating, and optimizing SAP CFIN and MDG solutions to ensure efficient data governance. This includes supporting seamless financial and master data processes. Your main duties will include configuring and integrating SAP CFIN and MDG systems for real-time data replication and centralized master data management. You will also be tasked with implementing data governance frameworks to maintain data consistency, accuracy, and compliance. Additionally, you will provide technical and functional support for SAP CFIN and MDG, efficiently resolving any issues that may arise. Collaborating closely with stakeholders, you will work towards enhancing financial and master data processes in alignment with business objectives. Furthermore, you will be responsible for developing functional specifications, preparing documentation, and conducting end-user training to facilitate the effective adoption of solutions. To be successful in this role, you should have 2-4 years of experience in IT or CFIN-related roles, with at least 1-2 years of hands-on experience in SAP CFIN MDG project delivery and support. A strong understanding of SAP S4 HANA CFIN/MDG solutions and related processes is essential. Preferred qualifications include a Bachelor's degree in Computer Science, IT, Finance, Accounting, or a related field. You should possess strong analytical, problem-solving, and troubleshooting skills. Excellent teamwork, communication, and customer-facing abilities are also highly valued. The ability to thrive in a dynamic, fast-paced, and culturally diverse environment is crucial for success in this role.,

For Absence & Time Tracking 3+ years of hands-on experience with Workday Absence and Time Tracking modules. Lead the implementation and ongoing support of Workday Absence and Time Tracking modules. Design and configure absence plans, accruals, time entry codes, time calculation rules, and eligibility criteria. Perform system testing, troubleshooting, and issue resolution. Provide end-user training and documentation. Monitor system performance and recommend enhancements or optimizations. Stay current with Workday updates and new features, assessing their impact and opportunities. Support audits and compliance reporting related to time and absence data. Show more Show less

Req ID: 332461 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP Project Manager to join our team in Hyderabad, Telangana (IN-TG), India (IN). Senior SAP Program Manager At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a SAP Project Manager to join our team. SAP Project Manager: Lead and manage end-to-end SAP S/4HANA rollout programs, ensuring successful planning, execution, monitoring, and delivery of large-scale implementations. Serve as the primary point of contact for client stakeholders and internal teams, driving alignment across business and IT. Develop detailed program plans including timelines, resource allocation, risk management, and change control processes. Ensure program objectives are achieved on schedule, within scope, and within budget. Coordinate across multiple SAP modules (e.g., Finance, Supply Chain, Manufacturing) and manage cross-functional delivery teams. Provide strong governance by establishing program-level reporting, steering committee updates, and stakeholder communication. Partner closely with SAP solution architects, functional consultants, and technical teams to ensure the solution meets business needs. Drive proactive risk identification and mitigation strategies throughout the project lifecycle. Ensure transition to support and operational readiness post go-live, including cutover planning, training, and hypercare. Qualifications & Experience 10+ years of experience in SAP program and project management, including at least 2 full lifecycle SAP S/4HANA implementations. Proven success in managing large, global ERP rollouts with complex stakeholder environments. Deep understanding of SAP S/4HANA capabilities across functional areas including Finance, Manufacturing, and Supply Chain. Strong experience in managing remote, cross-functional teams, including partners and offshore resources. Expertise in program governance, issue resolution, change management, and stakeholder communications. Experience in regulated industries such as manufacturing, life sciences, or healthcare is preferred. PMP or equivalent project management certification is a plus. Bachelors degree in Engineering, Business, Information Systems, or related field; Masters degree is a plus. Location: India About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you&aposd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

As a Quality Inspector in the Final Assembly Line, you play a pivotal role in ensuring the H125 helicopters meet the highest quality standards. Your responsibility is to guarantee the conformity of products and services to the specifications set by customers, ensuring timely and cost-effective delivery while maintaining the "right first time" principle. You also contribute to improving customer loyalty by ensuring the product meets all required quality benchmarks. You will perform quality inspections according to defined standards, ensuring conformity at all stages of final assembly. This includes conducting final checks, such as stop points, First Article Inspections (FAI), functional tests, and out-of-sequence work to ensure critical activities are completed as required. Additionally, you will complete all relevant documentation associated with inspections and conformity attestations. In the event of quality or technical issues identified during assembly, you will investigate and perform root cause analysis to determine underlying causes. Addressing the cost of non-quality issues at the shop floor level, you will identify areas for improvement and implement solutions. Appropriate containment actions must be taken when quality issues arise, and you will ensure that corrective and preventive actions are implemented effectively. Collaboration with multifunctional teams is crucial to support continuous improvement efforts. You will contribute to securing production flow by quickly resolving any quality-related issues and preventing foreign object damage (FOD). Your role also involves maintaining smooth and efficient operations by identifying and resolving any obstacles impacting production. Operational surveillance of delegated tasks is essential to ensure adherence to quality standards for people, product, and processes. Regular surveillance will be conducted to monitor quality during assembly. Coaching operators with Level 1/Level 2 delegation is necessary to enhance skills and ensure compliance with quality standards. Providing on-the-job training and guidance supports quality improvements across the team. Management and proper usage of measuring methods, quality sub-contracting, jigs, and tools are part of your responsibilities to support inspections and tests. Ensuring that all equipment used in inspections is calibrated and maintained to the highest standards is crucial. Qualifications required for this role include proven experience in a quality inspection role within the aviation or aerospace industry, strong knowledge of quality control procedures, standards, and tools, familiarity with assembly line processes, experience in managing non-conformance issues, knowledge of foreign object damage prevention (FOD), strong communication and interpersonal skills, ability to read and interpret technical drawings and specifications, ability to use measuring tools and systems for quality checks, detail-oriented with a strong focus on continuous improvement and operational efficiency, and previous experience with helicopter assembly and airworthiness regulations is preferred. This job requires awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth. [Note: Company information and disclaimer have been excluded from the JD],

As a Customer Success Manager, you will work closely with our customers to enhance their experience and drive retention, renewals, adoption, customer satisfaction, and growth. Your role is crucial in maintaining strong relationships with our hotel and hospitality partners, leveraging both your exceptional relationship management skills and technical acumen to ensure successful outcomes throughout the customer lifecycle. You will play a key role in strategizing for the accounts you manage, utilizing internal resources effectively to achieve desired results and acting as the main point of contact for all matters related to Cendyn within your assigned customer portfolio. Your responsibilities will include managing a portfolio of accounts, establishing and nurturing long-term business relationships with customers, guiding them from onboarding through renewal, and implementing proactive engagement strategies to drive product adoption, training, renewals, and revenue growth. Developing and maintaining Account Plans for each customer will be essential to ensure proactive management and alignment with company goals. Monitoring customer KPIs such as platform usage, settings, and sentiment will be crucial to maintaining the health of customer relationships, with regular Business Reviews conducted to share insights, set goals, consult on optimal product usage, and plan partnership development. In addition, you will serve as an escalation point for issue resolution, ensuring timely and proactive resolution of issues, identifying at-risk renewals, and implementing tailored remediation plans. Collaboration with internal teams such as Sales, Product Management, Services, and Support will be necessary to advocate for the customer and provide a seamless experience. Maintaining accurate account data, logging tasks and activities, and tracking opportunities in the CRM system, Salesforce, will be part of your daily routine, along with communicating key account information to internal stakeholders. Your role will also involve leading customer webinars and educational sessions to support ongoing product adoption and proficiency, providing customers with updates and guidance on new features and enhancements, and promoting satisfaction and loyalty by understanding business needs and consulting to achieve their objectives. Strong analytical, problem-solving, and communication skills will be vital along with excellent organizational skills, attention to detail, and the ability to translate complex client needs into actionable strategies. To qualify for this position, you should have proven experience in Customer Success, Account Management, or a related field, preferably within a similar industry or market. A minimum of 2-3 years of experience in Customer Success or Account Management within a global SaaS or enterprise software environment is preferred, with a focus on handling large, strategic customers. Demonstrated expertise in change management, driving business optimization initiatives, and establishing relationships with stakeholders at all levels is essential. Proficiency in CRM tools, data analytics, and the Microsoft Suite is advantageous, along with a Bachelor's degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus. The work timings for this role are Monday through Friday from 12 PM to 9 PM IST, with flexibility to adjust the schedule to collaborate with global teams. This role will be in a hybrid mode, requiring at least 1 to 2 days of work from the office in Gurugram or Hyderabad based on customer and business needs. Please note that this job description may evolve over time to align with the changing needs of the role. Please note that this job description is not exhaustive and may be subject to changes in duties and responsibilities as needed. Your flexibility and adaptability to evolving requirements are appreciated.,

The ideal candidate will receive training from the company to effectively coordinate projects with clients and developers. You should possess strong teamwork skills and work seamlessly with your team members. Your primary responsibility will be to deliver high-quality software and mobile app development support to end business clients. It is essential to have a good understanding of mobile app development solutions and products, as well as integration knowledge with APIs and identifying logs. You will be expected to oversee the team, ensure timely completion of tasks, and take full responsibility for the projects assigned to you. Additionally, you should excel in support ticket management, possess excellent communication skills in English, and collaborate with the internal team to resolve issues, identify bugs, and assign tasks to team members. The role may involve coordinating with customers for issue resolution as well. This is a full-time position suitable for freshers or interns, with a contract length of 6 months. The preferred candidate will have at least 1 year of total work experience and be fluent in English. The work location is on-site.,

You will be part of a global organization, NTT DATA Business Solutions, as the SAP Financial Accounting (FI) Practice Lead based in Hyderabad. With over 16,000 employees across 30 countries, we specialize in providing value-added SAP solutions to our global clientele. As a candidate for this role, you should possess customer-centric, communication, analytical, result-driven, and collaborative skills essential for excelling in this position. Additionally, the following qualifications and experiences are required: - You should be a CA/ICWA candidate or hold a post-graduate degree such as MBA/MCom. - Minimum of 13-15 years of experience in SAP FI and CO with S4Hana version 1909 and above is necessary, along with expertise in working with FSCM and Funds Management. - Hands-on experience in at least 4 End to End Implementations and 2 support projects on S4 Hana version 1909 and above is a must. - In-depth knowledge of SAP FI submodules - GL, AR, AP & Assets, month-end closing activities, validations, substitutions, and reporting. - Proficiency in SAP Controlling, including cost controlling, product costing, profitability analysis, COPA planning, settlement, and integration with other core modules like MM/SD. - Previous experience as an end-to-end SAP Functional Solution architect for a minimum of 4 projects. - Strong domain expertise in Finance and leadership experience of at least 3 years in a team lead role. - SAP Certification is preferred, along with good business process understanding and knowledge of SAP best practices and building blocks. - Ability to design and configure business scenarios, provide solutions, and work on user exits, BAPI, and uploading tools like LSMW, BDC & LTMC. - Proficiency in developing functional specifications for new developments/change requests, monitoring tickets, analyzing issues, and providing estimates. - Excellent team player with strong interpersonal and communication skills, with the willingness to travel for project-specific requirements and relocate as needed. If you are ready to take the next step in your career and be part of our dynamic team, we invite you to apply for the role of SAP Financial Accounting (FI) Practice Lead at NTT DATA Business Solutions.,

As a Process Trainer in the Insurance sector based in Gurgaon - Sec 44 with a 6 Days Working schedule in Day Shift, your primary responsibility will be to identify training needs at various levels and conduct Refresher Training sessions for employees to enhance productivity. You will be in charge of coordinating training schedules, setting up training sessions, creating training materials, and ensuring follow-up actions are implemented. One of your key duties will involve training new employees on sales techniques, product knowledge, customer communication, and internal systems. Specifically, you will be responsible for providing comprehensive product knowledge on Health Insurance to all new joiners. Additionally, you will deliver product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants, Team Leaders, and Asst. Sales Managers. You will also assist in the delivery of ongoing training programs and evaluate the effectiveness of the training through trainee reports and performance reviews. Your role will also entail reviewing training performances, preparing participant score sheets, arranging follow-up training sessions, and providing timely and constructive feedback and counseling to trainees. It will be essential for you to maintain detailed records of workshops conducted, participant lists, feedback received, and follow-up activities undertaken. To excel in this role, you are expected to come from a training background with proficiency in employee development to help individuals meet performance targets through hiring, coaching, and mentoring. You should possess the ability to calibrate employee performance against performance targets by monitoring and providing coaching as necessary. Effective communication skills to address and resolve issues impacting performance criteria, handle employee escalations, and escalate issues to supervisors or other internal departments are crucial. Demonstrated fluency in both English and Hindi languages is a requirement for this position. If you are comfortable working from the office for 6 days a week and possess the desired skills mentioned above, we invite you to apply for this challenging yet rewarding position as a Process Trainer in the Insurance industry.,

As a potential candidate for the position, your responsibilities will include: - Verifying and collecting valid documents such as License, Aadhaar, PAN, Photo, etc., from new drivers during the onboarding process. - Maintaining manual records accurately and promptly. - Conducting verifications using original documents only and attempting to obtain a reference from the driver's previous employer. - Ensuring that trips are opened in the ERP system on the same day they occur. - Managing smooth vehicle handovers and takeovers for local vehicles with thorough checks. - Noting and reporting any missing company assets on the manual form and documenting recovery voucher details. - Arranging timely fooding transfers for local drivers and tracking follow-ups with HOD approval. - Processing transactions using the HAPPY card. - Submitting daily driver and vehicle attendance reports by 4 PM daily and ensuring no discrepancies in attendance data. - Supervising local fleet operations, addressing loading/unloading issues, and resolving incidents of shortages, damages, or leakage at customer premises. - Motivating drivers to count materials, ensure proper sealing, and conduct lock checks. - Providing morning and evening vehicle status and activity reports. - Addressing fuel, toll, parking, and fooding issues and ensuring all expenses comply with company policies. - Managing timely fuel distribution to local vehicles in compliance with company norms. - Conducting route surveys of Guwahati and surrounding areas for optimized routes. - Taking corrective actions for incidents such as driver absconding, theft of battery, tires, or fuel. This is a full-time position with benefits such as health insurance, leave encashment, and Provident Fund. The work schedule is a day shift, and the ideal candidate should have at least 2 years of experience in fleet management. The work location is in person.,

As a Duty Manager at Holiday Inn Chandigarh ZKP, you will be responsible for overseeing the daily operations of the hotel located in Chandigarh, India. Your role will involve managing staff, ensuring guest satisfaction, and promptly addressing any issues that may arise during your shift. Additionally, you will play a key role in scheduling, training, and collaborating with different departments to guarantee a smooth and enjoyable experience for all guests. Your primary duties will include supervising the hotel staff, maintaining high standards of customer service, and resolving any guest concerns or complaints in a timely and professional manner. You will also be actively involved in training new employees, creating work schedules, and coordinating with various departments to ensure efficient operations at all times. The ideal candidate for this role should possess excellent communication skills, strong leadership abilities, and a keen eye for detail. You should be able to work well under pressure, multitask effectively, and demonstrate a proactive approach to problem-solving. Prior experience in the hospitality industry and a passion for delivering exceptional guest experiences will be highly valued in this position. If you are looking for a challenging and rewarding opportunity to showcase your managerial skills in a dynamic hotel environment, then this full-time Duty Manager role at Holiday Inn Chandigarh ZKP could be the perfect fit for you. Join our team and be a part of providing top-notch services to our guests while enjoying a vibrant work atmosphere in one of the prime locations in Chandigarh.,

As an Intern at our company, you will be responsible for various tasks related to franchise support, training for apps and dashboard, issue/concern resolution, performance monitoring, city growth planning, compliance management, and relationship building. You will support our franchise operations by providing necessary assistance and guidance, ensuring that all franchisees are well-equipped with the knowledge and tools required to succeed. This includes conducting training sessions for our apps and dashboard to help franchisees effectively utilize these tools. In addition, you will be involved in addressing any issues or concerns raised by franchisees, working towards quick and efficient resolutions to maintain smooth operations. Monitoring the performance of franchisees and providing feedback for improvement will also be part of your day-to-day responsibilities. You will contribute to the planning of city growth strategies, ensuring that our business expands strategically and sustainably. Compliance management is another key aspect of your role, where you will ensure that all franchise operations adhere to relevant regulations and standards. Building and nurturing relationships with franchisees and other stakeholders is crucial for the success of our business. You will be actively involved in fostering strong and positive relationships to drive collaboration and growth. About Company: Jungleworks is a tech-loaded solution for on-demand businesses, offering a comprehensive technology suite that covers customer-facing interfaces, delivery management, and customer engagement platforms. Our product portfolio includes Yelo, Tookan, Panther, and Hippo, providing innovative solutions for various business needs.,

As a Customer Service Specialist, your primary responsibility will be to ensure a seamless and satisfactory experience for students throughout their journey. You will conduct regular feedback calls to gather valuable improvement inputs and manage student complaints efficiently through our CRM system. Timely coordination with relevant departments is essential to ensure the resolution and closure of reported issues. Personalized engagement is key to our approach, and you will be making birthday calls to students as part of our initiatives. Additionally, you will deliver engaging classroom presentations for both retail and corporate training batches, including in-person sessions. Accurate recording and updating of all student communications into the CRM module are crucial to maintain effective communication. Maintaining an up-to-date student database with accuracy and completeness is essential. You will liaise with internal departments to organize and execute webinars, ensuring a seamless delivery. Preparation and routine updates of training calendars, along with coordinating with students across all batches, will be part of your responsibilities. Tracking alumni career progression through follow-up calls and collecting feedback to enhance our offerings will be important. During staff absences, providing call-handling support and redirecting inquiries to the appropriate departments will be necessary. Requirements: - Minimum of 5 years of experience in customer service or client-facing roles. - Strong verbal and written communication skills to engage customers professionally. - Proven ability to resolve issues efficiently with empathy, patience, and sound judgment. - Skilled in managing multiple interactions, prioritizing tasks, and maintaining service quality under pressure. - Ability to collaborate with cross-functional teams for continuous service improvement. - Proficiency in conflict resolution and de-escalating situations while upholding the brand's integrity and professionalism. - Familiarity with CRM tools and data-driven approaches to monitor feedback and enhance customer experience.,

As a Client Support Executive, you will be the primary point of contact for our clients, addressing their inquiries, resolving issues, and providing timely updates to ensure a positive client experience. Your responsibilities will include responding to client queries via email, phone, or chat in a professional and timely manner. You will track and resolve customer issues while keeping clients informed of progress and maintaining accurate records of client interactions, updates, and resolutions. Collaboration with internal departments will be essential to gather information and ensure client satisfaction. Proactively following up with clients to meet their needs and manage expectations will be a key part of your role. You will escalate unresolved issues to the appropriate teams and monitor until resolution, as well as identify common issues and suggest process improvements. The ideal candidate for this position must be fluent in English as it is a requirement. The working timings for this role are from 7am to 4pm, and applicants must be able to work within this time zone. This is a full-time, permanent position suitable for freshers. The work location is in person during day shifts. Knowledge of Hindi is preferred but not mandatory. If you are looking to join a dynamic team and have excellent communication skills, problem-solving abilities, and a customer-centric approach, we encourage you to apply for this Client Support Executive position.,

You are expected to reside within India and will be responsible for supporting the Compensation Program at McDonalds Corporation in Hyderabad. You will assist in various aspects including year-end processes, managing third-party vendors, implementing process enhancements, resolving compensation issues, and ensuring compliance with data management regulations. Your key responsibilities will include: - Supporting the year-end (merit, bonus, equity) process in Success Factors, including testing, configuration, communication, launch, and administration. - Managing third-party vendors to ensure efficient delivery, cost management, and employee satisfaction. - Assisting in annual salary reviews and adjustments to ensure consistency, fairness, and alignment with company performance and market trends. - Implementing process enhancements and best practices for operational excellence and employee satisfaction. - Evaluating compensation workflows and systems to identify inefficiencies and recommend solutions for improved performance. - Serving as a point of contact for compensation program issues and collaborating with internal teams and external vendors to address challenges. - Maintaining accurate records of compensation-related activities and ensuring data integrity and compliance with regulations. To qualify for this role, you should have: Basic Qualifications: - A degree in Human Resources, Business Administration, Total Rewards, or related field. - Experience in roles related to talent rewards or compensation delivery. - Experience in large, multi-national corporations with complex structures. - Understanding of global leadership needs and challenges. - Experience working across different countries and cultures. Preferred Qualifications: - Technical knowledge in total rewards, compensation delivery, and HR processes. - Strong analytical, problem-solving, and data-analysis skills. - Excellent communication and interpersonal skills across all organizational layers. - Knowledge of HR compliance and data privacy regulations. - Strong business acumen and a continuous improvement mindset. - Ability to learn new systems and processes and influence others effectively. If you are a self-starter with a positive attitude, willingness to learn, and a drive for continuous growth, this role at McDonalds Corporation in Hyderabad could be the next step in your career.,

This role supports the CIO PMO Organization and involves overseeing multiple projects delivering IT infrastructure, cloud, and Security services to internal clients. You will lead matrixed resources in the full project life cycle, aligning technology solutions with business requirements and working directly with senior leadership. Proactively identifying opportunities, conducting analysis, and managing the delivery schedule to achieve business metrics and benchmarks are key responsibilities. You will collaborate with various teams as a member of the broader CIO Org cross-functional team. Strong organization, communication, and presentation skills are essential for this position. Reporting project status and results to executive-level leadership, planning, and time management skills, as well as the ability to balance multiple assignments and deadlines, are required. Being a self-starter who can build rapport with internal partners and peers is crucial. **Primary Responsibilities:** - Engage in multiple IT initiatives simultaneously - Collaborate on technological projects in various industries to establish technical vision - Evaluate and refine technical project proposals - Plan and execute strategies to identify and reduce costs in cloud environments - Plan, monitor, and control large-scale cloud migration projects - Set up recurring status meetings with the business and handle arising issues - Track project changes and produce updated schedules - Anticipate and proactively address potential issues - Gather and update project materials, complete budgeting, forecasting, and documentation - Communicate project details to both business and technical teams - Provide risk management and issue/problem resolution - Communicate project status with internal and external parties and prepare reports for management **Required Knowledge/Skills/Abilities:** - 4+ years of IT project management experience - 4+ years experience working in a defined project management methodology - Strong analytical and project management skills - Extensive experience in managing complex cloud-based projects - Ability to work directly with business leaders - Excellent verbal and written communications skills - Knowledge of collaboration tools such as MS Project, Sharepoint, TEAMS - Ability to predict challenges and proactively address obstacles - Project management certifications preferred: PMP, CSM - Exceptional quantitative analysis skills and experience with formal process improvement practices,

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will support the manager by supervising the day-to-day coordination of team activities to ensure processes and procedures are completed promptly and consistently in alignment with company goals and regulatory requirements. Your skills in influencing, persuasion, written and verbal communication, teamwork, interpersonal interactions, planning, and organizing will be critical for success in this role. FedEx values a diverse, equitable, and inclusive workforce and is committed to fair treatment and growth opportunities for all employees. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by law, all qualified applicants will be considered for employment. FedEx, a leading express transportation company, is dedicated to delivering outstanding service and business solutions to customers in over 220 countries and territories worldwide. Our success is fueled by our exceptional team of FedEx members who strive to make every customer experience exceptional. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx, emphasizing the importance of caring for our people to deliver impeccable service to customers and ensure profitability for the future. Reinvesting profits back into the business and our people is a key element of our philosophy, fostering an environment that encourages innovation and high-quality service delivery. Our culture at FedEx is a fundamental aspect of our success, reflected in our behaviors, actions, and activities worldwide. The culture and values at FedEx have been integral to our growth and differentiation in the global marketplace since our inception in the 1970s, setting us apart from competitors and driving our continued success.,

Were Hiring: Interior Site Executive Entracte Interior Design Studio, Bangalore ???? Location: Bangalore | Full-time | MondaySaturday At Entracte Interior Design Studio, we specialize in thoughtfully crafted, high-quality residential interiors. We are currently seeking a dedicated and experienced Interior Site Executive to join our execution team in Bangalore. This is a critical, on-ground role that requires hands-on experience in managing residential interior projects, coordinating with multiple vendors, ensuring design intent is executed with precision, and maintaining clear, timely communication with the design team and clients. Key Responsibilities: Daily Site Supervision: Oversee all on-site activities, ensure timelines are met, and maintain work quality across all stages of interior execution. Vendor Coordination: Manage vendors and contractors efficiently to ensure smooth workflow and timely deliveries. Material & BOQ Knowledge: Understand and interpret material specs, BOQs, and drawings to ensure work aligns with the design intent. Documentation & Reporting: Share detailed daily updates (photos, progress notes, snag lists) through WhatsApp and Google Drive. Issue Resolution: Identify on-site challenges and take proactive steps to resolve them without constant supervision. Client Coordination (if required): Communicate on behalf of the studio to ensure clarity and confidence during execution. Ideal Candidate Profile: 24 years of hands-on experience in executing residential interior design projects Strong technical understanding of materials, finishes, and interior construction methods Proficient in reading drawings, layouts, and BOQs Self-driven and solution-oriented, with the ability to take full ownership of the site Excellent time management, communication, and reporting skills Comfortable working in a fast-paced environment with minimal supervision Punctual, responsible, and committed to maintaining high standards of work Additional Details: Working Days: Monday to Saturday Compensation: Competitive based on experience + performance-based bonuses Trial Period: Mandatory (duration to be discussed during the interview) Please apply only if you are confident, mature, and can independently manage site execution with professionalism and accountability. ???? To Apply: Send your updated CV Only shortlisted candidates with relevant experience will be contacted. Show more Show less

As a Program Manager at Office Beacon, a global leader in Business Process Outsourcing (BPO), you will be responsible for leading the execution of critical cross-functional initiatives across our India operations and supporting international expansions, including South Africa. Your role will involve ensuring seamless program delivery, cross-departmental alignment, operational readiness, and cultural integration. You will serve as the central execution owner for high-impact training rollouts, onboarding, resource planning, and service standard enforcement. This position requires deep coordination across HR, IT, Sales, Operations, and Facilities, with direct accountability for project timelines, budget adherence, performance metrics, and continuous improvement initiatives. Your responsibilities will include leading the end-to-end execution of strategic programs aligned with business expansion and quality objectives. You will define and manage program timelines, milestones, resource requirements, and key performance indicators (KPIs). Collaborating with Subject Matter Experts (SMEs), you will translate SOPs and service standards into scalable operational workflows. Additionally, you will conduct post-launch assessments and apply lessons learned to optimize future rollouts. In this role, you will coordinate seamlessly with internal departments such as HR, IT, Operations, Sales, and Facilities to ensure successful execution of program deliverables. You will manage cross-functional resourcing and proactively resolve bottlenecks. Your responsibilities will also include overseeing the operationalization of training content, maintaining real-time oversight of training delivery, and tracking program health indicators. As a Program Manager, you will partner with HR to implement a robust hiring funnel, ensure seamless onboarding, and early-stage performance readiness of new hires. You will own and manage program budgets related to training, hiring logistics, tools, and enablement infrastructure, monitoring budget utilization and providing regular reporting to leadership. Additionally, you will serve as the central point of contact for program-level reporting and executive updates, generating dashboards, risk assessments, and strategic summaries for senior leadership and client-facing discussions. Furthermore, you will act as a cultural ambassador during global expansion, fostering local leadership development and leading the resolution of critical issues to ensure business continuity. The ideal candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related discipline, along with a minimum of 8 years of experience in program or project management. Experience within the BPO, shared services, or workforce enablement domains is preferred, and familiarity with the Promotional Products Industry will be considered an added advantage. Proficiency in project management tools, Excel, Google Workspace, and data-driven reporting is required, along with excellent analytical, communication, and stakeholder engagement skills. Certification such as PMP, PRINCE2, or Agile is preferred but not mandatory.,

The Site Supervisor in a commercial interior design and built fitout business plays a crucial role in managing and overseeing the day-to-day operations on-site to ensure that projects are completed efficiently, safely, and to the required standards. As the Site Supervisor, your responsibilities include on-site management, coordination and communication, quality control and compliance, daily site operations, coordination with project teams, quality assurance, resource and material management, health and safety management, issue resolution, documentation and reporting, client and stakeholder interaction, project documentation and compliance, team leadership and training, and final inspections and handover. Your roles involve overseeing all activities on the construction site to ensure the project is executed as planned, acting as the liaison between the design team, contractors, and clients for effective communication and coordination, and ensuring that work meets quality standards and complies with safety regulations and building codes. In daily site operations, you will monitor work progress, workforce activities, and material usage, assign tasks efficiently, facilitate communication between project teams, ensure adherence to project schedules, conduct regular inspections to maintain quality standards, and verify compliance with local building codes and safety regulations. You will manage on-site inventory efficiently, oversee material handling to prevent damage, enforce safety protocols, address and resolve on-site issues, maintain accurate records of daily activities, provide progress reports to stakeholders, communicate with clients to address concerns, coordinate with stakeholders to meet requirements, ensure proper documentation and regulatory compliance, lead and motivate the site team, provide training on safety practices, conduct final inspections, and oversee the handover process to meet client expectations. Overall, as the Site Supervisor, you are responsible for ensuring the successful execution of projects on-site, managing resources effectively, resolving issues, and meeting client expectations and regulatory requirements in a commercial interior design and built fit-out business.,