692 Issue Resolution Jobs - Page 25

Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. Youll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Roles & Responsibilities: Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions. Work with various internal and external teams to address system dependencies and mitigate bottlenecks. Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability. Collaborate with stakeholders to provide updates and ensure visibility in issue resolution. Develop and refine dashboards or reports to track system performance and file flow metrics. Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement. Responsible for ensuring that data is adhering to the KCI metrics on a regular basis Develop and implement test plans, scripts to validate system updates, patches and new deployments Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them. Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities. Automate repetitive testing processes and improve testing efficiency. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelor s degree and 0 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Or Diploma and 4 to 7 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Functional Skills: Must-Have Skills Strong analytical and problem-solving skills to diagnose and resolve system-related issues. Experience with managing data transfer processes and resolving issues related to stuck or delayed data files. Knowledge of testing methodologies and quality assurance standard processes. Proficiency in working with data analysis and QA tools. Knowledge of writing SQL will be helpful Good-to-Have Skills: Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL Some understanding of API integrations such as MuleSoft Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control Knowledgeable in reporting tools (e. g. Tableau) Professional Certifications (please mention if the certification is preferred or mandatory for the role): SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Recruit, train and Supervise executives to achieve the agreed business targets and insurance sales in the defined cluster (40 and odd branches) and building a progressive partnership with the bank. Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction. Participate in the hiring process, Counsel and Mentor performance, Conduct Fortnightly PRPs, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship. Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of owned as we'll partner teams. To ensure that the system requirements are met in order to the relationship is productive and mutually beneficial and compliant with all regulatory requirements. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measure of Success CBP, Case Size, manmonths, Paid cases Initiatives deployed-Plan VS actual Customer satisfaction scores. Hiring vs. objectives Employee Satisfaction Scores Feedback from Partner Channel Partner feedback Adverse observations in Audit Scores Incremental business results (Leads / policies etc), Spend - Budget vs. actual Desired qualifications and experience Master of Business Administration or equivalent 5-7 years of experience in Sales, prior experience in Insurance essential with min 2 years of team handling experience.

Ping deployment and configuration experience. Must have worked on multiple application integration with Ping (PingFed and PingAccess,PingDirectory). Must have working knowledge of Custom development using PingFederate/PingAccess, PingDirectory SDKs Must have working knowledge on MFA (combinations authentication types) implementation in large enterprise. Performance and security hardening Expert level of knowledge in Federation protocols (SAML, Oauth, WS-FED, WS-TRUST,OIDC), User store (Directory) concepts. Strong Problem Resolution Capability & Delivery Focus. Proven Experience enabling Continuous Delivery. Excellent Communication Skills. Development knowledge of Java/REST API implementation. Good understanding of Cloud implementation and their security points. Mandatory skills Responsible for the customers business to technical requirements alignment and architecture design as per requirements. Responsible for Technical architecture/specification, leading the development and providing implementation oversight. Deployment, configuration and integration of Ping Identity Products line (Federate & Access,Directory, PingOne, PingID) Working with customer teams to configure Ping Federate/Access integrations. Ping issue resolution and support. Migration strategy and implementation from other vendor to PingIdentity. POC, Document results, explain it to implementation team and coordination when requires. Desired/ Secondary skills Good understanding of Information Security and Industry architecture, implementation around Access management. Domain IDAM

Add to favorites Favorited View favorites Role Description : Associate Financial Analyst position will support the Loans and Distributions team to provide timely and accurate processing of distributions/loans. The role also requires understanding operational workflows as it relates to both the individual role and Operations as a whole. Job Responsibilities: Disbursements: Support timely and accurate processing of disbursements. Research and resolve outstanding issues pertaining to distribution processing. Partner with various trust companies, recordkeepers and internal departments to ensure participant checks are mailed timely. Also ensure all trust excesses are identified and invested or resolved timely. Effectively communicate (verbal/written) with clients on transaction forms that are not in good order and follow up as necessary to ensure timely completion. Identify escalated issues/concerns and refer these to your leadership team. General duties and responsibilities: Consistently provide a high level of customer service while communicating and coordinating with internal/external business units to assist in issue resolution. Document procedures and workflows. Seek out training opportunities offered through the Learning Center. Continuously increase skill set on less familiar topics that have an influence on the department. Responsible for protecting, securing, and proper handling of all confidential data held by Future Plan to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Future Plan or our clients. Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture. Education and experience: Graduate / Postgraduate in Finance/Accounting background Demonstrates ability to document procedures that are clear and easy to understand. Effectively communicates with clients on specific tasks. Works efficiently with a pre-defined schedule or set of existing priorities. Responsibility to manage own tasks but may need assistance dealing with conflicting priorities. Ability to complete daily work as assigned. Familiarity MS-Office software applications, including Excel & Word Skill Requirement: Good communication skills Good Problem solving and analytical skills Basic MS Office knowledge and preference to good working knowledge of Excel Must be able to adapt the assignments quickly Self-Learner Flexibility in work culture (Example - She/he should be flexible in Day/Night shift based on business requirement) Good Knowledge in Reconciliation Concepts Behavioral Attributes: Work independently and in a team environment Organizational and time management skills Ability to work in a deadline-oriented environment Tweet

Job overview: The Customer Care Specialist plays a key role in delivering exceptional customer support by ensuring efficient issue resolution, proactive communication, and continuous service improvement. This position requires strong analytical skills, a customer-centric approach, and the ability to collaborate across teams to enhance the overall customer experience. Job purpose: Act as the primary point of contact for existing customers, ensuring a seamless support experience. Analyze, categorize, and prioritize support requests to facilitate efficient resolution. Provide solutions to support cases and maintain thorough documentation of case resolutions. Optimize internal support processes to enhance efficiency and effectiveness. Keep customers informed about the status of their support cases, ensuring clear and timely communication. Proactively identify opportunities for service improvements to enhance customer satisfaction. Manage customer improvement initiatives and collaborate with relevant stakeholders to optimize the overall customer experience. Responsibilities: Receive support requests from Customers schedulers, key users, logistic managers and IT departments via email, phone, or ticket system. Analyze support requests based on Customers documented logistic processes and requirements, gather necessary information for request handling, and classify issues according to appropriate service levels. Provide immediate solutions for Customers regarding platform access issues, software handling problems, and invoice checks. Document all support cases in helpdesk tickets. Delegate cases requiring special expertise to the responsible teams via tickets; monitor progress and ensure requested solutions are delivered. Document internal communication via related helpdesk requests in English. Job Description Maintain transparent and customer-friendly communication, providing regular updates on case progress and resolutions in the local language where appropriate. Proactively inform Customers about upcoming platform issues, planned system updates, or downtimes. Conduct regular reviews of customer support activities for specific customer IDs or logos to identify areas for improvement and propose solutions to enhance Customer satisfaction. Engage in proactive dialogue with Customers to address concerns, anticipate their needs, and ensure a high level of service. Monitor and analyze Customer metrics to identify trends and areas for proactive support. Manage Customer improvement initiatives, ensuring effective internal coordination with relevant stakeholders to enhance the overall customer experience. Main tasks: Direct customer support-related tasks. Non-direct support-related tasks: - Contribute to the goals and objectives of the team, department, and company. - Assist in onboarding of the new colleagues. - Perform mentorship of the new colleagues. - Assist managers in identifying and implementing team process improvements. - Handle crises/escalations with support from superiors. - Take responsibility for specific areas such as platform module expertise, process expertise, etc. - Maintain a high level of personal responsibility. Lead proactive stability initiatives to improve the overall customer experience. Work closely with internal stakeholders (e.g. Account Managers and Customer Value Managers, Advisors) to align proactive strategies with customer needs. Accountabilities: Ensure the effective management of the full support lifecycle, optimizing efficiency and continuously improving the level of support provided by Customer Care teams. Drive the implementation of a proactive support strategy, minimizing customer-impacting issues through preventive measures and continuous monitoring. Uphold and integrate company values and strategic priorities in customer interactions and support processes. Own and oversee customer improvement initiatives, ensuring successful execution and measurable enhancements in customer experience through cross-functional collaboration.

Skills: Oracle Revenue Management Billing,Oracle Revenue Management Billing->Oracle Customer Care Billing (CCB),Java Responsibilities A day in the life of an finserv As part of the finserv testing team, your primary role would be to Develop test plan, prepare effort estimation and schedule for project execution You will prepare test cases, review test case result and anchor defects prevention activities and interface with customers for issue resolution You will ensure effective test execution by reviewing knowledge management activities and adhere to the organizational guidelines and processes Additionally, you will anchor testing requirements, develop test strategy, track, monitor project plans and prepare solution delivery of projects along with reviewing of test plans, test cases and test scripts You will develop project quality plans, validate defective prevention plansIf you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Skills: Database->PostgreSQL,Ruby on Rails->MySql / Postgres / Oracle / cucumber , Data Management - DB->Oracle DBA Responsibilities A day in the life of an finserv As part of the finserv delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Skill: Having 5+ years of experience in Postgres DBA

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. The role of the requested candidate is for the position of SAP GRC Access Control and is responsible for the analysis, design, configuration, and support of the SAP GRC area to meet the user access and security needs of PALL Corporation. As an Authorization GRC Specialist, your goal is to timely handle requests of Business SAP Security - Users and authorization management with focus on GRC module enhancements via BRF+. This position is part of the IT Infrastructure team and will be located in Pune, India. This role will perform the following : SAP authorization concepts, including role design (Single/Composite/Derived roles), securing custom transactions, maintaining SU24, and ensuring compliance with SOX and IT general controls. SAP security across modules and Basis components, including ECC and S/4. Familiarity with at least one S/4 implementation cycle, along with GRC Access Control configuration (10/10.1/12), BRF+, and SAP GRC AC components (ARA, EAM, ARM, BRM). D eveloping and maintaining SAP roles to ensure Segregation of Duties, clear access controls, and adherence to security and audit requirements. Good understanding of SOX requirements and develop standard work in security space to enforce SOX standards. Participates in audits (SOX and others) and enforces effective control and monitoring processes. Thorough understanding of business processes and dependencies between SAP modules and systems, working cross-functionally with teams (Functional, Developers, BASIS) to support user access needs, issue resolution, and system monitoring. Develop and refines security processes, assists in testing and implementing system changes, and contributes to documentation, blueprinting, and user requirements gathering to enhance security efficiency and compliance. The essential qualifications of the job include: Bachelor s degree (prefer Computer Science or related field) 7+ years of SAP experience with SAP authorizations (ERP and HANA) as a consultant or worked in a customer facing environment (Internal or External) with at least 2 years of SAP GRC in Access control (12.x) Understanding of Business Rule Framework, BRF+. Knowledge and experience of initial GRC Access Control 10/10.1/12 configuration, knowledge and experience of configuring SAP GRC AC Components (ARA, EAM, ARM, BRM) Experience of working with Internal and External Audit - SAP security audit skills. Knowledge of SAP Public Cloud security integration (SAP BTP) and access risks. It would be a plus if you also possess previous experience in: Exposure to ITIL Framework. Understands and applies Best Practice methodologies and procedures. Awareness of Information Security principles. Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com . This job is also eligible for bonus/incentive pay. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Company s sole discretion, consistent with the law. Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. This role is pivotal in ensuring our clients derive maximum value from our products while identifying opportunities for growth and collaboration. The ideal candidate will have a strong understanding of technology, enabling them to translate client needs into product solutions and vice versa. Given our current scale, this role will also encompass managing technical partnerships, focusing on integrations and joint commercial activities. Key Responsibilities: Client Relationship Management: Develop and maintain strong relationships with key accounts, ensuring client satisfaction and long-term engagement. Value Optimization: Assist clients in maximizing the value of our products by understanding their needs and providing tailored solutions. Technical Liaison: Act as a bridge between clients and our product team, translating client requirements into actionable product features and updates. Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution. Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth. Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships. Technical Responsibilities: Solution Integration: Assess customer technical environments and work with our tech team to find practical ways to implement our solution within their existing infrastructure. Produce Documentation and Training Materials: Create and maintain comprehensive documentation and training materials to guide clients and partners in utilizing our products effectively. Active Customer Monitoring: Analyze client data to identify trends, usage patterns, and potential issues, providing actionable insights to both clients and internal teams. The word is Potato (youll need this when applying) Requirements Experience: 3-5 years in customer success, account management, or partner management roles, preferably within the retail technology or marketing tech sectors. Technical Acumen: Solid understanding of modern commerce systems (POS, CRM, Marketing). Concepts such as web services, APIs and how they are interconnected arent foreign. Ability to create clear documentation and training materials, and excel at explaining technical concepts to non-technical customers. Analytical Skills & Critical Thinking: Ability to examine data carefully, identify problems, and recognize opportunities for improvement. Communication Skills: Effective communicator who builds trust through clear dialogue and understanding of customer needs. Must be fluent in English; German language skills are a significant advantage. Experience in retail technology, marketing tech, or the retail industry is beneficial. Ability to work effectively in a remote setting, managing time and tasks independently. Benefits The chance to play a decisive role in the digital transformation of the retail industry. A platform for personal and professional development to further your career ambitions. An attractive compensation package including an options model that matches your performance, measured against transparent KPIs. A training budget to support your continuous learning. Work directly with the senior leadership. Weekly team lunch & monthly transport ticket for Berlin-based employees (or comparable for remote). Regular off-sites with the whole team. Please send us your resume and a few lines about yourself and your experience in managing customer success and technical partnerships. We look forward to hearing from you. Join us on our journey to make retail more sustainable, data-driven, and personalized!

Required Skills: Experience in Functional Testing within the Banking domain, specifically in Loan Origination Systems (LOS). Strong understanding of banking processes and LOS workflows. Good knowledge of Agile methodologies. Ability to work independently. Flexible to travel to client locations if required. Key Responsibilities: Perform functional testing of LOS applications, particularly for loan processes (experience with Kisan Credit Card loans is an advantage). Experience in defect management tools for logging and tracking defects (preferably JIRA). Create detailed test plans, scenarios, and cases based on BRS. Execute manual test cases and report results clearly. Collaborate with development and product teams for early issue resolution & requirements discussion Manage integration testing with third-party services like Dedupe, CIBIL, PAN Verification, and NSDL. Required knowledge of BRE testing and validate decisioning workflows. Maintain clear and timely communication with stakeholders and internal teams.

Key Responsibilities Customer Interaction: Provide timely and accurate assistance to customers via phone, email, or chat, addressing inquiries related to product features, usage, and troubleshooting. Issue Resolution: Efficiently diagnose and resolve product-related issues, coordinating with technical teams when necessary to ensure customer satisfaction. Product Knowledge: Maintain up-to-date knowledge of product specifications, features, and common issues to offer informed support. Documentation: Accurately record customer interactions, feedback, and resolutions in the CRM system to maintain comprehensive service records. Feedback Collection: Gather customer feedback to identify recurring issues and collaborate with product teams to suggest improvements. Team Collaboration: Work closely with sales, technical support, and logistics teams to ensure seamless service delivery and customer satisfaction. Desired Skills & Qualifications Technical Proficiency: Familiarity with basic electronics and appliance functionalities; ability to troubleshoot common issues. Industry Experience: E-commerce, Retail, Consumer Durable Electronics

Job overview: The Customer Care Specialist plays a key role in delivering exceptional customer support by ensuring efficient issue resolution, proactive communication, and continuous service improvement. This position requires strong analytical skills, a customer-centric approach, and the ability to collaborate across teams to enhance the overall customer experience. Job purpose: Act as the primary point of contact for existing customers, ensuring a seamless support experience. Analyze, categorize, and prioritize support requests to facilitate efficient resolution. Provide solutions to support cases and maintain thorough documentation of case resolutions. Optimize internal support processes to enhance efficiency and effectiveness. Keep customers informed about the status of their support cases, ensuring clear and timely communication. Proactively identify opportunities for service improvements to enhance customer satisfaction. Manage customer improvement initiatives and collaborate with relevant stakeholders to optimize the overall customer experience. Responsibilities: Receive support requests from Customers schedulers, key users, logistic managers and IT departments via email, phone, or ticket system. Analyze support requests based on Customers documented logistic processes and requirements, gather necessary information for request handling, and classify issues according to appropriate service levels. Provide immediate solutions for Customers regarding platform access issues, software handling problems, and invoice checks. Document all support cases in helpdesk tickets. Delegate cases requiring special expertise to the responsible teams via tickets; monitor progress and ensure requested solutions are delivered. Document internal communication via related helpdesk requests in English. Job Description Maintain transparent and customer-friendly communication, providing regular updates on case progress and resolutions in the local language where appropriate. Proactively inform Customers about upcoming platform issues, planned system updates, or downtimes. Conduct regular reviews of customer support activities for specific customer IDs or logos to identify areas for improvement and propose solutions to enhance Customer satisfaction. Engage in proactive dialogue with Customers to address concerns, anticipate their needs, and ensure a high level of service. Monitor and analyze Customer metrics to identify trends and areas for proactive support. Manage Customer improvement initiatives, ensuring effective internal coordination with relevant stakeholders to enhance the overall customer experience. Main tasks: Direct customer support-related tasks. Non-direct support-related tasks: - Contribute to the goals and objectives of the team, department, and company. - Assist in onboarding of the new colleagues. - Perform mentorship of the new colleagues. - Assist managers in identifying and implementing team process improvements. - Handle crises/escalations with support from superiors. - Take responsibility for specific areas such as platform module expertise, process expertise, etc. - Maintain a high level of personal responsibility. Lead proactive stability initiatives to improve the overall customer experience. Work closely with internal stakeholders (e.g. Account Managers and Customer Value Managers, Advisors) to align proactive strategies with customer needs. Accountabilities: Ensure the effective management of the full support lifecycle, optimizing efficiency and continuously improving the level of support provided by Customer Care teams. Drive the implementation of a proactive support strategy, minimizing customer-impacting issues through preventive measures and continuous monitoring. Uphold and integrate company values and strategic priorities in customer interactions and support processes. Own and oversee customer improvement initiatives, ensuring successful execution and measurable enhancements in customer experience through cross-functional collaboration. About Trimble Dedicated to the world s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com Trimble s Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

We are looking a dynamic individual with exceptional communication, presentation, and analytical skills. This role demands strong interpersonal abilities to cultivate and oversee professional relationships with technical experts and stakeholders. The ideal candidate should thrive both independently and under pressure, adeptly managing multiple concurrent tasks with meticulous attention to detail and quality. Flexibility to travel extensively, approximately 40-50% of the time, is essential to successfully execute project activities and meet deadlines. The ideal candidate will work from the administrative office in the respective state. Qualification, Skill & Competencies: Advanced university degree (Master s or higher) in Public Health, Public Administration, Social Policy, Social Development, Community Development, or other relevant disciplines. At least 1-2 years of overall experience in public health, including TB program implementation, and monitoring and evaluation of health care programs. Excellent communication, presentation, and analytical skills. Strong interpersonal skills to build and manage professional relationships with technical experts and other partners. Ability to work independently and under pressure. Capability to manage multiple tasks concurrently and meet deadlines with attention to detail Roles and Responsibilities: Develop and implement strategic plans for the expansion of UPFRONT NAAT testing for Paediatric TB & EP TB Specimens. Collaborate with the PMU team and the lab assessment team to evaluate the labs in the state. Liaise with state authorities to compile a comprehensive list of labs. Ensure the training of lab technicians in public labs through lab experts. Organize training sessions for private physicians on proper sample collection techniques. Work with state authorities to upgrade labs, including procurement, maintenance, and reagent supply. Provide training to hospital and medical college departments to implement and adhere to DRTB care standards in line with national and international guidelines. Oversee the effectiveness and efficiency of hub operations through district coordinators. Train data managers and monitor the data collected from these hubs. Conduct workshops for private physician engagement and training through the technical team. Ensure monthly visits to each spoke for issue resolution and support. Monitor activities of District Coordinators and conduct quarterly M&E visits at district hubs and spokes to ensure smooth implementation of activities. Work closely with State and district NTEP to ensure the smooth implementation of all project Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on Project requirements.

Step into the role of Assistant Manager, where youll provide first-class support by analysing and investigating financial transactions, identifying potential risks, and ensuring compliance with regulations and safeguarding our clients and organisation with expertise and care. Key requirements for the role: An excellent knowledge in Investment Banking Operations (UK, US) including Loans, Rollover, Interest Payments, Reconciliation and SWIFT messages, Good knowledge on LIQ, TLM, Intellimatch . Proactively driving cases to ensure settlement of the trades in order to meet the agreed timelines and expectations whilst ensuring all regulatory/internal & legal procedures are adhered to Proactive collaboration/partnership with key processing areas e.g. Product, GRD, Facility Capture, Collateral team, etc. to ensure timely settlement of the trades Proactive collaboration with Relationship points, other lenders/counterparties, and agent banks to ensure the requirements are met and the Bank s position is safeguarded Support the end-to-end trade settlement process which involves payments, rollovers, accounting transactions in ACBS/Loan IQ, etc. Turnaround complex and standard requests at agreed levels of accuracy and efficiency using automated or manual systems/tools, whilst ensuring the service level agreements (SLAs) are met and operational performance is optimised Support continuous improvement of the operational process and the development of best practices - suggest ideas to improve the legacy systems and processes where necessary and evaluate the benefits and risks of such proposals Action queries relating to payment/SWIFT confirmations, drawdown, margin correction, etc. Proactive management of the process KRIs and ensure that we are green at any given time. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

About AiVantage AiVantage is a forward-thinking organization committed to leveraging AI and data-driven tools to transform business operations and enhance customer experience. As we scale our Salesforce ecosystem to better serve clients and internal teams, we are looking for a dynamic Salesforce Business Analyst to help bridge business goals with technology execution. Key Responsibilities Collaborate with cross-functional teams (Sales, Marketing, Service, IT) to gather and document business requirements for Salesforce implementations and enhancements. Translate business needs into clear user stories, process flows, and functional requirements. Analyze existing business processes and recommend improvements using Salesforce capabilities and AiVantage AI tools. Act as a liaison between stakeholders and Salesforce development team to ensure alignment and successful delivery. Facilitate workshops, requirement-gathering sessions, and UAT (User Acceptance Testing). Maintain documentation for system configuration, workflows, and data models. Use Salesforce reporting and dashboards to provide insights and support decision-making. Ensure data quality, security, and compliance in line with organizational and regulatory requirements. Provide support post-deployment, including issue resolution and training end users. Required Qualifications Bachelor s degree in Business Administration, Information Systems, or related field. 3-6 years of experience as a Business Analyst, with at least 2 years in a Salesforce-focused role. Strong knowledge of Salesforce Sales Cloud and Service Cloud (Marketing Cloud is a plus). Experience working with Agile/Scrum methodologies. Proficiency in creating user stories, process documentation, and data flow diagrams. Experience with Salesforce reporting tools and dashboards. Excellent communication and stakeholder management skills. Ability to work independently and prioritize effectively in a fast-paced environment. Preferred Qualifications Salesforce Administrator or Salesforce Business Analyst Certification. Experience with AI/ML tools or platforms, especially in a CRM or sales context. Familiarity with JIRA, Confluence, or similar project management tools. Prior experience working with global teams or in a SaaS/tech environment. Why Join AiVantage? Be part of a purpose-driven team shaping the future of AI and CRM integration. Access to continuous learning programs, including AiVantage s internal AiV Skillset Classroom. Work with cutting-edge technologies and drive digital transformation. Flexible work arrangements and a strong focus on employee well-being.

"1. Should be excellent in Design & Development Closures (Doors, Roof, Bonnet, Tail Gate), Carrier Systems Front End Carrier, Crash Management System. 2. Experience in Style Surface Feasibility & Analysis i.e. checking Draft, Tooling Feasibility, ECE R26 Regulation Evaluation, creating concept proposals Packaging Study with surrounding parts, Benchmarking Study and Analysis, Joining Processes for Sheet metal parts. 3. Should have experience in DFx ( Design for Mfg., assembly & Serviceability) 4. Knowledge in tooling, fixings, Materials, GD & T, Stack up DFMEA, DVP etc. will be preferable 5. Understand CAE, Sheet metal Simulation requirements, Targets and results for project requirements & implementation 6.Review, Check the project 3D & 2D Data, Give Feedbacks to team members on day today basis. Project Co ordination & Communication Skills 1. Should be able to handle Team of 3 5 Members. Strong Project Management Skills. 2. Experience as Single Point of Contact for Customer & Internal Teams. 3. Project Plan preparation, Issue Resolution Skills., Maintain project status. 4. Should be responsible for Quality, Delivery Time lines for responsible system. 5. Should be able to give advance inputs to Internal teams & Customer. 6. Resolve ambiguity through Technical and Strong communication skills with customer & Internal teams. 7. Strong communication , Presentation & Documentation skills"

Bachelor's Degree Required Fresher and experienced (6+ Months) both can apply Excellent Communication skills Required Shifts: Rotational UK Shifts Offs: Sat & Sun Both side cab Salary : Upto 3.5LPA Call & Whatsapp 9711654437

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Application Support Associate About the Role The (P1) Application Support Associate supports a group of business-critical third-party applications within the Leasing Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, partnering with enterprise partners on technical issues and security best practices, and managing communication with application vendors. The Application Support Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the user experience across our applications. Description As an Application Support Associate, you will be responsible for: Responds as the first line of defense to support cases/chats/phone calls from users of applications ( e. g. Access Requests, AD Group and permission set changes) . Triages, diagnoses, and investigates application issues and works with the end-user through resolution . Manages case workflows within and across JLL s service tools, using reports to manage work . Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user . Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization . Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting . Documents case resolution and leverages existing documentation to ensure a consistent experience for end users . Executes application validation testing after any engineering activities have been completed ( e. g. server upgrade) . Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported . Works with other application specialists to actively improve messaging consistency and efficiency of resolution . Completes administrative requests in support of the product support organization and partner teams . Trains users and technology partners 1:1 as requested . Qualifications / Experience Comfort with documentation tools or willingness to learn (Confluence, as an example) Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner) Basic knowledge of Excel reporting/querying large datasets; or willingness to learn Willingness and ability to learn new or tangential technology products to supported product(s) Knowledge of Azure D evOp s , Jira, ServiceNow, and Salesforce is preferred Advanced English and secondary language fluency in speaking, reading, and writing is required 1+ years of application support experience; or 2 years of experience in technical support People Skills Commitment to Excellence in customer/user support [documented example or letter of recommendation required]. Excellent interpersonal, communication, problem-solving and organizational skills. Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported. Ability to work independently, unsupervised, and as a team player. Location: Remote -Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Provide technical support for in-house products, ensuring high availability and performance. Monitor and maintain system health, performance, and security. Troubleshoot and resolve issues related to Oracle database, Python scripts, and telecom systems. Handle incident management during outages or escalated issues. Perform initial triage before escalating to the development team for issue resolution Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback. Analyses data and metrics, identifies problem areas and provides actionable insight. Develop Automated solutions for the Recurring type of issues in production environment Acts as a technical resource in projects and initiatives and ensures successful project implementation. Provides training and guidance to less experienced team members. Manage and resolve JIRA tickets in a timely manner, ensuring customer satisfaction. Collaborate with cross-functional teams to implement solutions and improvements. Comfortable in working on shifts Late nights as needed Document processes, procedures, and incident reports for future reference. Preferred Qualifications Bachelor s degree in computer science, Information Technology, or a related field. Proficiency in Oracle, Mongo and Python programming. Good to have knowledge in cable/telecom domain and technologies. Experience in production support and handling JIRA tickets. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment and communicate clearly. Willingness to work in shifts, including nights and weekends. Up to 4 years of relevant experience in a similar role. Familiarity with operational support tools, such as Grafana. Familiarity with version control systems like Git. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Step into a role of UKCB Collateral Management Analyst at Barclays, where you ll take responsibility for customer service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in : A detailed understanding of the end-to-end lending process and its component functions e. g. Client, Relationship point, Credit, Post sanction fulfilment etc Lending related roles with knowledge of relevant technology/applications e. g. Siebel, Customer System (Full serve), E-mail servicing, ZEUS, Loan IQ/ACBS, etc. Understanding of the end-to-end lending process and its component functions e. g. Client, Relationship point, Credit, Post sanction fulfilment etc. Excellent communication both written and verbal You may be assessed on key critical skills relevant for success in role, such as : Legal documents, loading valuations to security system, releasing of security and perfecting a charge in system accurately in line with Lending procedures. Liaise with other upstream and downstream teams of the Bank with effective relationship building. Releasing of security and perfecting a charge in system etc. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Core Responsibilities Track all Nurture metrics impacting supply chain health. Set up and streamline processes across all assets to ensure reliability. Act as the primary liaison between Operations and Central Stakeholders. Handle ad hoc disruptions/breakdowns and ensure timely internal/external communication. Plan and manage volume spikes using predefined or newly identified levers. Ensure asset operations assurance through close monitoring, stakeholder management, and effective playbook design. Monitor and pull scorecard metrics with preliminary RCA for Nurture operations. Share weekly summaries for POC and pilot shipments across all clients. Conduct deep dives on recurring issues to implement systemic solutions. Review and improve processes across all Control Tower (CT) touchpoints. Provide product improvement suggestions from CTs perspective after concerned stakeholder consultation. Activate preset or new levers during disruptions (tech/internal/external issues). Monitor shipment flow, delays, cut-off misses, functional breaches, and potential risks. Drive initiatives that enhance service levels, speed, reliability, and experience across Nurture’s Product, Tech, Design, and Ops teams. SCM Resolution Responsibilities Be the single point of contact for SCM & internal stakeholder E2E order resolutions. Recognize and identify issues, deploy appropriate resources, manage status, and drive resolutions. Coordinate and resolve pan-India operational issues. Monitor task completion and ensure timely data submissions. Ensure alignment with all stakeholders for timely issue resolution and high service standards. Investigate and close incidents, accidents, and non-conformities with appropriate documentation. Share on-ground feedback with leadership, recommending changes for operational improvement. Tech/System Responsibilities Manage and resolve SAP/tech system issues by coordinating with end-users, S&D, Commercial, Product, and Engineering teams. Conduct RCAs for system performance issues and contribute to product roadmap improvements. Lead cross-functional collaborations to develop robust processes. Design and deploy functional software/automation/digitization solutions. Create and manage Business Requirement Documents (BRD). Coordinate with functional and development teams to meet project deadlines, create a program charter tracking the statuses of all requirements. Create test scenarios and participate in application testing/deployment (SAP/WMS/TMS/P2P). Identify and implement operational dashboards and analytical reports. Publish weekly summaries highlighting top issues, deployed fixes, and their operational impact. Coordinate with service providers and tech/product partners for project execution and roadmap implementation. Requirements & Qualifications Graduate/Postgraduate with 5+ years in SCM Issue Resolution & Product (retail, ecommerce, food value chain, B2B/B2C ecosystems). Proven skills in RCA and problem-solving. Familiarity with SAP and warehouse management systems. Team management. Skills & Attributes Strong people management and analytical skills. Excellent problem-solving ability with a focus on practical solutions. Goal-oriented with high standards and clear objective setting. Excellent verbal and written communication. Resilient, assertive, and eager to learn. Working on weekends to support the BAU & Sale Days.

Role & responsibilities 1. Escalation Management Address and resolve escalated return issues from customers and sellers related to delays or incorrect returns. Serve as the primary point of contact for escalated seller concerns via email and calls. Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines. Analyze the root cause of issues and propose corrective actions to prevent recurrence. Escalate critical or unresolved issues to higher management with detailed reports. Coordinate with vendors through email to ensure timely resolution of disputes. Handle and close tickets related to escalations in a timely manner. Resolve warehouse-related escalations in coordination with internal teams. 2. Operational Execution Manage manual pickup arrangements for orders where automated processes fail. Handle the manual POD (Proof of Delivery) process and ensure documentation is completed accurately. Provide Order IDs and relevant details to stakeholders for tracking and issue resolution. 3. Cross-Functional Coordination Collaborate with logistics, finance, warehouse, brand management, and technology teams to resolve concerns efficiently. Maintain regular communication and follow-ups with internal teams to ensure timely closure of open issues. 4. Process Improvement Identify recurring problems and recommend process enhancements to improve the seller and customer experience. Contribute to the creation and revision of Standard Operating Procedures (SOPs) related to escalation handling and reverse logistics workflows. 5. Reporting & Compliance Maintain accurate records of escalations, resolutions, and manual transactions. Track and update internal reports and trackers related to returns, PODs, andmanual pickups. Ensure all actions follow company policies and operational guidelines. Preferred Candidate Profile Education : Graduate Experience : 24 years in reverse logistics operations, escalation management, or vendor coordination within the e-commerce sector. Skills: Strong problem-solving and conflict-resolution skills Excellent written and verbal communication abilities Ability to prioritize and multitask in a fast-paced environment Proficiency in Excel and email-based communication tools Understanding of e-commerce reverse logistics, seller operations, and vendor management Preferred Qualifications Experience handling manual logistics processes (e.g., pickups, PODs) Familiarity with escalation tracking systems and marketplace platforms Knowledge of SOP development and process documentation

Required Skills Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations. 1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications. 2. Develop plans for deploying and administering virtual machines, images, and virtual apps 3. Assist with researching, evaluating, and recommending VDI related hardware, software and services. 4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge. 5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise. 6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation. 7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc 8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. 9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators. 10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors. 11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

General Summary CSA II is an experienced primary contact handling more complex customer issue . Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find t imely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via, email, and the GHX Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries . Provides assistance and mentorship to CSA I as needed. Works cooperatively with other team members, including mentoring tenured teammates , and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution . Utilizes the Customer Relationship Management System Salesforce to proficiently record and research customer information and to record all the customers questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture . Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content . Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is . Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams . 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs. Healthcare, procurement and supply chain knowledge are good to have. GHX: Its the way you do business in healthcare Disclaimer

Business/Engineering degree / MBA preferred 10+ years experience in related disciplines Management of large workforce with diverse responsibilities and locations Ability and patience to teach, transfer knowledge and develop employees for leadership positions Ability to create innovative ideas to drive significant cultural and business practice changes Knowledge of Purchasing, Commodities, Suppliers, Supplier relations. Proven capability to build and sustain cohesive teams that embrace one Ford behaviors Competencies Developed Global Perspective Strong English language capability, cultural awareness/sensitivity Ability to interface with senior plant and corporate management Strong presentation and interpersonal relations skills to engage employees at all levels Position Responsibilities: Drive Global parts fulfilment process using ASCENT (E2O) tool to get accurate information from suppliers on aligned cadence. Improve supplier behavior to provide timely and accurate input in ASCENT. Proactively identify issues early and drive resolution using PEGA Case management with cross functional team Drive data collection on Tier 2 information from Tier 1 suppliers and maintain accurate information. Improve the quality of Tier 2 data collection efforts and develop innovative methods to improve data quality Strive to get data beyond Tier 2- Tier 3/4/N data. Improve on risk sensing capabilities and proactively identify the suppliers impacted Work closely with cross function team - Supply chain (Purchasing)/ STA, Commodity team, Logistics, etc. on issue resolution Efficiently use AI/ML methods to manage large data and provide meaningful actions. Develop team capability in managing suppliers relations and product understanding Drive innovations and technologies in improving risk sensing capability and data management. Establish & implement standard metrics that add value to the operations ability to drive processes improvements. Lead the development of MP&L professionals to ensure we have a strong competency in our MP&L activities.