692 Issue Resolution Jobs - Page 3

Under indirect supervision, the Procurement Support Specialist is responsible for updating procurement systems, coordinating approvals, and supporting global sourcing and finance teams. This role involves supplier engagement, documentation management, and data integrity assurance, while contributing to cost, quality, and delivery goals. The position requires strong communication, stakeholder management, and proficiency in procurement tools and systems. Key Responsibilities Maintain supplier data and documentation by proactively engaging with suppliers and enabling them in procurement systems. Prepare and manage documentation for sourcing events and contract closures. Support global sourcing and finance teams in achieving cost, quality, delivery, and inventory objectives. Collaborate with supplier quality engineers and category teams to support supplier quality initiatives. Act as a liaison between procurement and other internal functions to ensure smooth operations. Participate in project teams to support implementation of changes and process improvements. Communicate with suppliers to manage project deliverables and timelines. Utilize procurement systems and tools to generate repeatable analytics and reporting. Ensure data integrity across procurement platforms and maintain accurate records. Participate in health, safety, and environmental awareness activities and daily operational tasks. Skills and Experience Prior experience in procurement or supply chain support roles. Hands-on experience with Oracle, ERP tools, Ariba, and procurement systems. Proficiency in Microsoft Office, especially Excel (including advanced functions), PowerPoint, and Word. Experience with Power BI and data visualization tools is an added advantage. Strong communication skills and ability to manage global and domestic stakeholders. Customer-focused mindset with the ability to build strong relationships. Comfortable performing repetitive tasks and following established procedures. Critical thinking and issue-resolution skills. Core Competencies Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Communicates Effectively - Tailors communication to different audiences and needs. Values Differences - Embraces diverse perspectives and cultures. Plans and Aligns - Prioritizes work to meet organizational goals. Action Oriented - Tackles challenges with urgency and enthusiasm. Being Resilient - Recovers from setbacks and maintains performance. Builds Networks - Develops strong internal and external relationships. Collaborates - Works effectively with others to achieve shared goals. Ensures Accountability - Takes ownership and delivers on commitments. Instills Trust - Acts with integrity and authenticity. Data Analytics - Interprets and communicates data to support business decisions. Procurement Ethics - Maintains integrity in supplier interactions and sourcing processes. Procurement Policies, Procedures, Tools - Understands and applies procurement standards and tools. Procurement Systems - Navigates and troubleshoots procurement platforms effectively. Data Communication and Visualization - Presents data insights through reports and dashboards. Qualifications High school diploma or equivalent required. College degree or equivalent education preferred. Written communication skills in English preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Key Responsibilities: Provide L2/L3 technical support for all hospital applications, ensuring minimal downtime and fast issue resolution. Troubleshoot and resolve application/database-related incidents reported by clinical and non-clinical users. Work closely with application vendor and internal IT teams for issue escalation and application patch management. Perform regular MS SQL database health checks , backups, optimization, and performance tuning. Write and maintain SQL scripts, queries, and stored procedures for data extraction and reporting. Participate in UAT (User Acceptance Testing) for application upgrades and deployments. Maintain documentation for system configurations, workflows, and troubleshooting steps. Job Category: Information Technology Job Type: Full Time Job Locations: Bangalore Experience: 1-3 Years with MS SQL database Qualification: Any Graduate/ BE/ B.Tech Apply for this position Full Name * Email * Phone * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf By using this form you agree with the storage and handling of your data by this website. * Company Overview Pregnancy Calculators Quick Links Our Competencies Patient Care

Why should you join us? - Huge Market Size: B2B commerce is just in India and the US. Our two main geos are a 5 Trillion$+ space, waiting to be disrupted. Every start-up has a risk of going to 0, but few have a market large enough to become 100B$+ companies. - Never-ending exciting opportunities: If you are a person who loves to dig deeper into problems, figure out solutions, take ownership and implement the solution and then chill - this is the right place for you. We are building something that has never been made before - Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch, thats the ownership and quality bar we set here. Were looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and are comfortable learning new technologies and methods. Job Description: Role: As a Tech Support Engineer, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability. This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure. Responsibilities: - Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the products infrastructure, APIs, and backend systems. - Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking. - Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution. - Technical Expertise Development: Deepen your understanding of WizCommerces tech stack, including APIs, databases, and backend components essential for troubleshooting. - Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members. Qualifications and Skills: - At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs. - Strong problem-solving and debugging skills in a technical SaaS environment. - Effective written and verbal communication skills in English. - Ability to work during US hours (evenings and/or nights). Benefits: - Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada. - Hands-on experience with advanced technical support in B2B SaaS infrastructure. Role location: Bengaluru Website Link:https://www.wizcommerce.com/

The company built on breakthroughs. Join us. Corning is one of the world s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what s possible. How do we do thisWith our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Corning s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Role Purpose Provides support to senior colleagues for inquiries, issues, and requests Key Responsibilities Assists in performing established accounting activities under direct supervision and guidance; executes routine operational tasks Supports compliance procedures, gaining exposure to regulations, laws, and reporting procedures May be responsible for compiling data and preparing basic trends analysis Supports ad hoc requests and routine operational activities Experiences/Education - Required Demonstrates basic knowledge of accounting principles and delivers accurate work Gains exposure to basic issue resolution and the escalation process (e.g., financial trends) Demonstrates ability to carry out a variety of routine and ad hoc requests Experience developing relationships within assigned area Experiences/Education - Desired Exposure to participating on projects Demonstrated initiative in building relationships with colleagues within assigned area Gains familiarity to internal resources and tools

Db2 PureScale Storage Specialist . You will. Support the implementation, installation, configuration, and maintenance of IBM Storage Scale / GPFS within DB2 PureScale environments. Ensure data availability, security, and performance optimization, assisting in troubleshooting and issue resolution. Develop and implement custom solutions for database cloning, disaster recovery (DR), and performance enhancements. Adjust IBM Storage Scale / GPFS settings to optimize DB2 PureScale performance. Monitor IBM Storage Scale / GPFS, identifying and resolving potential issues proactively. Evaluate GPFS impact on DB2 performance and maintenance, ensuring optimal system efficiency. Provide expert-level guidance, ideally backed by official authority (e.g., IBM best practices). Your skills. Strong knowledge of IBM Storage Scale / GPFS and its integration with DB2 PureScale. Expertise in both Db2-managed and native GPFS installations. Hands-on experience with IBM Storage Scale / GPFS in DB2 PureScale environments (preferred). Solid understanding of storage systems, networking, and Linux administration. Ability to resolve NSD name assignment issues in Db2 installations. Familiarity with STANZA files in GPFS and Db2 PureScale environments. Proficiency with encapsulated SSH and SCP commands in Db2 environments. Deep understanding of GPFS features like AFM (Active File Management) in relation to Db2. Experience in tuning and adjusting IBM Storage Scale / GPFS for performance optimization. Practical experience in monitoring and troubleshooting IBM Storage Scale / GPFS. Your benefits. We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad . We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) . From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered . Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach . About Allianz Technology . Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum from one of the industrylargest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement . Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let\u00B4s care for tomorrow. You. IT. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow. ","

Job Summary: We are seeking a detail-oriented and proactive RMS Specialist to manage and oversee the end-to-end ODIN/XTS trading platform processes. This includes the Beginning of Day (BOD) setup, Risk Management System (RMS) configuration, real-time monitoring, and issue resolution. The ideal candidate will ensure seamless trading operations, compliance with regulatory requirements, and optimal system performance. Key Responsibilities: 1. ODIN BOD Process: Execute and monitor the Beginning of Day (BOD) activities including system health checks, connectivity validation, and order book clearance. Ensure all trading terminals and dealer IDs are correctly initialized and functional before market open. Coordinate with IT and support teams to resolve any pre-market issues. 2. RMS (Risk Management System): Configure and maintain RMS parameters such as exposure limits, scrip-wise limits, and client-wise risk profiles. Monitor real-time risk alerts and take corrective actions to prevent breaches. Coordinate with compliance and risk teams to ensure adherence to internal and regulatory risk policies. 3. Trading Operations Support: Provide real-time support to dealers and clients using ODIN for order placement, trade execution, and issue resolution. Monitor system performance and escalate latency or connectivity issues to the technical team. Handle end-of-day (EOD) processes including trade reconciliation and reporting. 4. System Maintenance & Coordination: Liaise with vendors (e.g., FT/ODIN) for upgrades, patches, and technical support. Participate in UAT (User Acceptance Testing) for new features or system changes. Maintain documentation of processes, incidents, and resolutions. 5. Compliance & Reporting: Ensure all activities comply with SEBI and exchange regulations. Generate and submit reports related to risk, trades, and system performance as required. Requirements Key Skills & Qualifications: Bachelor s degree in finance, IT, or related field. Hands-on experience with ODIN/XTS, RMS, and trading platforms. Strong understanding of equity and derivatives markets. Excellent problem-solving and communication skills. Ability to work under pressure and manage time-sensitive tasks. Preferred Qualifications: NISM certifications (e.g., Equity Derivatives, Capital Markets). Experience with other trading platforms (e.g., NOW, NEST, Neat). Familiarity with FIX protocol and API-based trading systems.

Job Title: DevOps Engineer - Monitoring Job Level: Entry-Level (Fresher) Report to: DevOps Team Lead / IT Infrastructure Manager Department: Technology Organization: Airpay Payment Services Pvt. Ltd ( https://www.airpay.co.in/ ) Location: Chandigarh and Cochin (Night Shift with one rotational week off) Job Summary: We are looking for a passionate and detail-oriented DevOps Engineer (Fresher) to join our Night Shift Monitoring team. The role involves real-time monitoring of production systems, ensuring system uptime, identifying incidents, escalating to appropriate teams, and supporting the health of critical infrastructure. Key Responsibilities: Monitor servers, applications, and network components using tools like Grafana, Zabbix, Prometheus, and CloudWatch. Respond promptly to system alerts, escalating incidents, and log issues. Follow standard operating procedures (SOPs) for issue resolution and escalation. Perform initial troubleshooting of systems and services during outages. Coordinate with internal teams (e.g., development, infrastructure) during incidents. Generate and maintain system health reports and incident logs. Ensure continuous monitoring coverage during night shift hours. Participate in shift handover reporting and knowledge transfer . Required Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Skills and Experience: Basic understanding of Linux/Unix commands and system administration. Familiarity with monitoring tools (anyone: Nagios, Prometheus, etc.). Good communication skills and the ability to document incidents clearly. Knowledge of scripting (Shell, Python) is an added advantage. Willingness to work in rotational or permanent night shifts. Ability to remain calm under pressure and follow structured escalation procedures.

Role Title: IT Lead Business: Corporate Office - Mumbai Department: IT Age: Preferably between 30-45 years old Grade: M2/M3 Designation: Asst./Dept. Manager Qualifications Educational : BE/MCA/BCA Operating Systems (Windows, macOS, Linux) Microsoft Office Suite IT service management tools (e.g., Helpdesk software) Network protocols and fundamentals Familiarity with Cloud services (e.g., Azure, AWS) & Cybersecurity best practices Reporting Matrix: Reporting: Head HR Roles Reporting to this Direct Reporting: NA Indirect Reporting: NA ROLE An experienced IT professional to lead our IT operations. This role will oversee end-to-end IT management, encompassing software, hardware, SAP, procurement, ticketing, and issue resolution. As the sole IT lead, he/she will ensure seamless IT operations and strategic guidance across functions, viz: Procurement and Vendor Management IT Project Coordination IT Policy and Procedure Development IT Audit and Risk Assessment Software Management (20%) Hardware Management (20%) SAP Management (15%) Procurement and Vendor Management (15%) Ticketing and Issue Resolution (30%) Manage software licenses, updates, and deployments. Ensure compliance with software licensing agreements. Troubleshoot software-related issues. Maintain and upgrade hardware infrastructure (desktops, laptops, servers, etc.). Manage hardware inventory and asset tracking. Ensure hardware warranty and support. Oversee SAP system administration and security. Manage SAP user access and authorization. Troubleshoot SAP-related issues. Procurement and Vendor Management Coordinate IT procurement (hardware, software, services). Manage vendor relationships and contracts. Ensure compliance with organizational procurement policies. Ticketing and Issue Resolution Manage and resolve IT support tickets via ticketing system. Provide timely and effective solutions to IT-related issues. Monitor and track ticket resolution rates. SKILLS Behavioural Skills: Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to prioritize tasks and manage multiple projects.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Analysis Overview As a Business Analyst, you will work closely with Product owners to identify new opportunities and translate them into clear, actionable business and functional and Non-functional requirements. You ll play a key role in delivering successful projects by ensuring alignment between business goals and technical solutions. Role A Business Analyst responsible for partnering with Product owners to identify new opportunities, define business and functional requirements, and deliver high-quality documentation to the development teams throughout the project life cycle. The role includes providing subject matter expertise, leadership to the analyst team, and quality assurance to ensure successful design, development, testing, and implementation of business solutions. Create AHA stories on behalf of product and handover to Engineering and push through required CR s Ensure readiness for PI planning session and ensuring analysis documentation is accurate and delivered prior to deadlines Ensure accelerate solution delivery by aligning business requirements with quality standards across the application lifecycle Improve quality of requirements Responsibilities Partner with Product Managers to define and document business needs and system enhancements to add Value Document requirements in AHA and handover to engineering Lead or coordinate complex analysis aspects of projects from requirements gathering through implementation Collaborate with developers, testers, and other analysts to ensure timely, high-quality delivery Support QA & testing, issue resolution and change management Ensure clear, consistent communication throughout the project lifecycle Provide mentorship and quality assurance across the business analyst team About You 3-4 years of business analysis and project experience Knowledge of Fraud with experience developing requirements and collating metrics for reporting Able to function in a highly matrix environment Strong communication, analytical and Stakeholder management skills, with the ability to build cross-functional relationships and to work, under pressure, with different teams and across different countries / cultures. Proficient in AHA, Jira, Microsoft Office and Word and Excel A builder of bridges who can identify a route to a solution across a complex environment Bachelor s degree required A can-do and will-do attitude Comfortable working independently with minimal supervision Solid understanding of software development processes and methodologies Strong written and verbal communication skills in order to clearly explain complex topics, including drafting technical documents tailored to diverse audience Strong listening skills Strong presentation skills at all levels Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Area Sales Executive GO DESi Location: Vijayawada Who are we At GO DESi, our mission is to make DESi POP ular. We are a packaged food brand that makes regional Desi products relevant and accessible to customers while ensuring quality and authenticity. Today, the bulk of our products operate in the Impulse category. Our best seller is DESi POPz; we sell more than 90 lakh POPz monthly. Our other categories include DESi Meetha, DESi Mints, and DESi Bytes. We have an integrated backend, i.e., we own the entire supply chain from sourcing to manufacturing. GO DESi aims to be a sustainable brand with the larger purpose of becoming a beacon for non-zero-sum capitalism, where all stakeholders win. Check out more about us. Follow the link below: https://bit.ly/4dWXm7r Brief We are seeking an experienced and proactive Area Sales Executive to implement the sales strategy for the Retail segment, to achieve sales targets, and increase market share. This role involves coordinating with internal departments to ensure the timely delivery of finished goods. Job Responsibilities Drive sales growth by achieving periodic targets and executing visibility strategies. Expand market reach through onboarding new retailers and distributors. Conduct market visits to gather insights and track competition. Build brand presence via in-store activations and customer engagement. Manage distributor relationships, beat planning, and issue resolution. Ensure efficient stock flow and coordinate with the supply chain for timely deliveries. Recruit, train, and manage Sales Officers for team performance and productivity. Requirements Ability to speak in Telugu Preferably hold an MBA Degree Have a minimum of 1-2 years of experience in sales, preferably within the food service or packaging industry. Demonstrate strong analytical, planning, organizational, communication, and leadership skills. Communicate effectively with all departments and external customers. Exhibit excellent market knowledge of Retail and distribution channels. Have experience working in environments with dynamic work requirements and shifting priorities. Perform well under pressure in a fast-paced environment. Why you should join GO DESi At GO DESi, we are growing exponentially and discovering new problems and creative solutions daily. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things and experimenting. Thats why we seek out colleagues who embody our values. Here, you own your work, right from day one. You can grow enormously if you are a self-learner and embrace challenges.

Weir Minerals Job Title Assistant Manager Location: Bangalore Purpose of Role: Are you a proactive leader with a passion for empowering teams, solving problems, and delivering exceptional serviceWe re looking for an Assistant Manager to drive excellence across product training, customer experience, field service management (FSM), and support operations. Key Responsibilities: Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Product Support Leadership : Act as the primary service backup for all product lines, ensuring seamless technical and operational support across the board. SAP CCR & PPR Oversight: Manage and execute SAP-based Complaint Case Reports (CCR) and Product Performance Reports (PPR), playing a critical role in issue resolution and continuous improvement. Client Training Delivery: Conduct comprehensive training sessions tailored to client needs whether in-plant, on-site, or virtual ensuring optimal product understanding and usage. Strategic Growth Initiatives: Drive key business initiatives including Original Equipment (OE) attack strategies, Aftermarket (AM) win-back campaigns, and trial management programs to support market expansion and customer retention. Job Knowledge/Education and Qualifications: BE ( Mech) with 6-8 years experience Knowledge of industrial products - centrifugal slurry pumps, valves and hydro cyclones Experience in handling SAP - FSM , Training and extensive knowledge of product and its aftermarket. Why choose Weir: Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It s a big challenge - but it is exciting. An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives. Feel empowered to be yourself and belong : Weir is a welcoming, inclusive place, where each individual s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do. Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives. For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page . Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. #LI-MF1 #Weirminerals

SAP AMS Support/Implementation Manager What You ll Do As an SAP AMS Support/Implementation Manager, you will: Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery Conduct regular team meetings and performance discussions with support Functional and Technical consultants Track, monitor, and report on Functional and Technical consultants, and closely manage critical client project deliverables to develop a path to issue resolution Assign and manage activities based on client delivery requirements, call related issues, and/or training needs within the organization Lead the business/management analysis work (direct the activities of assigned consultants who will be reviewing the client s current business processes and computer systems, define the new business processes to be implemented, and configure the systems to support the new business processes) Manage the technical development work (direct the activities of consultants assigned to the development and maintenance; the design and development of interfaces and conversion programs to/from existing legacy; and general technical support in business systems analysis for our clients) Oversee all training needs as required for AMS support stewards Continuously look for ways to improve AMS processes, capabilities, and methodologies What We re Looking For A minimum of 8-10 years SAP experience A minimum of 5 years of prior project management and systems implementation experience. Experience managing help desks and working with Project Management (PM)/IT service management (ITSM) tools such as JIRA, ServiceNow, Zendesk, etc Demonstrated ability in successfully leading a project team Strong understanding of systems development lifecycle and system implementation methodologies Excellent interpersonal, written and oral communication skills Proven ability to work in a team environment Ability to support a hybrid-working model at home and in the local office Strong analytical skills and problem-solving skills and the ability to present and communicate findings and recommendations 4-year degree in Computer Science, Information Systems, Engineering, or an equivalent discipline

Role Description Overview: The QC is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement Responsibility Areas: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Collect data on individual transactions (chart, claim, EOBs etc) on the errors Provide face to face feedback and also send emails with the type of errors etc. on daily basis Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Strict adherence to the company policies and procedures. Extensive Quality experience Audits, Coaching & training as per process defined. Min of 1.5 Yrs of Professional and Relevant Experience Sound knowledge in Healthcare concept. Excellent Communication skills Verbal & Non Verbal Critical problem solving and issue resolution Must have Good Product and Process Knowledge Must have good analytical and judgmental skills Quality Feedback/Refresher sessions Prepare and Maintain Quality status reports

Role Description Overview: The QC is accountable to manage day to day activities of Coding and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement Responsibility Areas: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record can be used by the organization as it deems fit Strict adherence to the company policies and procedures. Extensive Quality experience Audits, Coaching training as per process defined. Min of 1.5 Yrs of Professional and Relevant Experience Sound knowledge in Healthcare concept. Critical problem solving and issue resolution Must have Good Product and Process Knowledge Must have good analytical and judgmental skills Quality Feedback/Refresher sessions Prepare and Maintain Quality status reports

Group Company: MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED Designation: Scrum Master As a Scrum Master at Mindsprint Digital, you will play a crucial role in coordinating and coaching our software development team. Youll be the go-to person for applying Scrum principles to ensure high-quality work. Your responsibilities will include managing timelines, resolving issues, and coaching team members on Agile methodologies. Ultimately, youll help create self-organizing teams that are flexible and fully productive during sprints. Responsibilities: Manage each projects scope and timeline. Coordinate sprints, retrospective meetings, and daily stand-ups. Coach team members in Agile frameworks. Facilitate internal communication and effective collaboration. Act as the point of contact for external communications (e.g., customers or stakeholders). Work with product owners to handle backlogs and new requests. Resolve conflicts and remove obstacles that occur. Ensure deliverables meet quality standards at the end of each sprint. Guide development teams toward higher Scrum maturity. Help build a productive environment where team members take ownership of the product and enjoy working on it. Requirements: Experience in a Scrum Master role in Digital transformation projects Familiarity with software development (preferably Bigdata, IOT, Analytics) Excellent knowledge of Scrum techniques and artifacts (e.g., definition of done, user stories, automated testing, backlog refinement). Good understanding of other Agile frameworks (e.g., Crystal, XP). Strong communication and servant leadership skills. Problem-solving and conflict-resolution abilities. Outstanding organizational skills. Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate logs of incidents and troubleshooting steps. Coordination & Communication : Act as the primary point of contact for clients reporting system issues. Collaborate with internal technical teams and external vendors to resolve problems efficiently. Provide regular updates to clients on issue resolution progress. Documentation & Reporting : Create detailed reports on system performance, downtime, and issue resolution timelines. Document standard operating procedures (SOPs) for recurring tasks and troubleshooting processes. Continuous Improvement : Identify patterns in system issues and recommend preventive measures. Stay updated on advancements in AV technology to enhance support capabilities. Qualifications A bachelors degree in any field (e.g., BCom, BA) with a demonstrated interest in technology. Strong problem-solving skills and the ability to learn technical concepts quickly. Excellent verbal and written communication skills. Basic familiarity with Microsoft Office tools; knowledge of ticketing systems is a plus. Ability to work in shifts to ensure 24/7 NOC coverage. Preferred Skills Exposure to AV or IT systems is an advantage but not mandatory. Strong organizational skills with attention to detail. Customer service experience is a plus.

Required Exp: Minimum 1 Year in Customer service International voice exp is mandatory. Qualification: Graduate CTC: Up to 4.5 LPA Location: Bangalore Notice Period: Immediate Joiners Shifts: 24/7 Rotational Contact - Divyanshi(8905115503) Perks and benefits Both Way Cab Allowances and Incentives

Domain: International Customer Support Experience: Minimum 1 Year Qualification: Graduate (Mandatory) CTC: Up to 5.75 LPA Location: Bangalore Notice Period: Immediate Joiners Only Shifts: 24/7 Rotational (US Shifts) Contact - Divyanshi(8905115503) Perks and benefits 2 ways CAB Allowances and Incentives

Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time)

Key Responsibilities: Fleet , Repair & Transportation Management • Oversee daily transportation operations, including scheduling, routing, and tracking shipments. • Manage the companys fleet, ensuring vehicles are maintained, serviced, and meet compliance standards. • Optimize fleet utilization to improve cost efficiency and minimize downtime. Logistics Coordination • Plan and execute delivery schedules to meet business requirements. • Work closely with warehouse, procurement, and operations teams to ensure seamless logistics flow. • Monitor real-time tracking systems for shipments and resolve transit issues proactively. Vendor & Carrier Management • Negotiate contracts with transport vendors • Evaluate carrier performance and ensure service level agreements are met. • Build strong relationships with external transport partners to ensure reliable and cost-effective services. Compliance & Safety • Ensure compliance with local and international transportation laws and regulations. • Maintain transport documentation, including permits, licenses, and regulatory requirements. Cost Control & Budgeting • Monitor transportation costs and optimize operations to reduce expenses. • Develop strategies for cost-saving initiatives while maintaining service quality. • Prepare budget reports and financial analysis related to transport operations. Team Leadership & Development • Supervise and manage a team of drivers, dispatchers, and transport coordinators. • Provide training on compliance, safety, and operational efficiency. • Conduct performance reviews and implement employee development programs. Customer Service & Issue Resolution • Ensure on-time deliveries and address any shipment delays or issues. • Work closely with the customer service team to resolve transport-related customer complaints. • Implement corrective actions for recurring transportation issues. Required Skills & Qualifications: • Any graduate in 5+ years of experience in transport/logistics management. Strong knowledge of transportation regulations, fleet management, and logistics planning. Proficiency in transport management systems (TMS) and GPS tracking software. Excellent negotiation, leadership, and communication skills. Ability to analyze data and implement process improvements. Strong problem-solving skills with a proactive approach. Preferred Qualifications: • Experience in the logistics, courier, or supply chain industry. Familiarity with ERP or transport automation tools. Certification in logistics or transport management is a plus

Job Description: Position : Automation and Instrumentation Engineer Location : Surat Experience : 2-3 year in Automation industry Education : BE/B. Tech. Electrical / Instrumentation / Electronics / Communication engineering Salary : negotiable Industry : Electrical/ Automation/ manufacturing Job Purpose: To design, develop, simulate, and commission industrial automation system consisting of DCS/PLC/HMI/SCADA system/VFD/Controllers etc. To assist estimation team for Industrial Automation panels/projects Roles & Responsibilities: Review of control philosophy, P& I diagram, instruments list, flow chart and specifications of the system/project Generate detailed engineering documents (IO list, system architecture) for system/project for approval Logic development of the system/project HMI/SCADA development, integration with PLC/controller and simulation/testing I/O testing of panel on the floor Communication establishment and testing To assist Production team technically during inspection of panels/project Site commissioning Provide technical support and training Document (operation manual/test procedure) development for process automation and development projects To generate As Built documents (I/O list and programming) of panels/project Provide remote commissioning support and work with experts on issue resolution COMMUNICATIONS AND RELATIONSHIPS: Internal: Engineer /Sr. Engineer/Manager Automation and Instrumentation, Director Technical Internal: Engineer /Sr. for more jobs- Google search: Glan Management Consultancy Key Skill: Automation and Instrumentation Engineer, panel design, PLC, SCADA, instrumentation engineer, automation engineer,

Job Description Job Summary: As a Tour & Travel Operations Executive, you will be pivotal in overseeing the end-to-end functions of our travel packages. This role demands a high level of organization, customer service skills, and the ability to manage multiple tasks efficiently. You will handle the creation and management of travel packages, coordinate with various stakeholders, and ensure the seamless execution of travel arrangements. Your efforts will contribute to the smooth operation of our travel services, enhanced customer satisfaction, and overall business success. Key Responsibilities: Customer Interaction: Address and manage customer inquiries with professionalism, aiming to meet and exceed their expectations. Determine clients' travel needs, preferences, and budgets to tailor appropriate solutions. Travel Package Management: Create and manage travel packages, ensuring they meet client specifications and industry standards. Prepare travel itineraries, vouchers, and other related documents. Coordination and Liaison: Work closely with travel agents, airlines, hotels, and transportation providers to confirm reservations and resolve any issues that may arise. Build and maintain strong relationships with tour vendors to ensure high-quality service delivery. Backend Operations: Support inventory management of travel packages, promotional materials, and supplies. Maintain accurate records related to bookings, contracts, and agreements. Sales Collaboration: Collaborate with the sales team to identify opportunities for upselling and cross-selling. Assist in preparing promotional materials and strategies to enhance customer satisfaction. Documentation and Record-Keeping: Organize and maintain documentation related to bookings, contracts, and agreements. Ensure accurate record-keeping of bookings, payments, transactions, phone calls, and meetings. Payment and Booking Management: Collect payments, manage invoicing, and book travel arrangements. Handle all aspects of financial transactions related to travel packages. Issue Resolution: Address and resolve travel issues, conflicts, complaints, cancellations, and refunds with efficiency and professionalism. Ensure all customer concerns are managed effectively. Operational Support: Assist in the smooth, efficient running of the business by supporting various operational tasks and backend processes.

. Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Job Summary: The senior software engineer will be part of the automation engineering team where they are responsible to provide support and expertise on all software solutions developed to support automation initiatives. This role assists in the design and development of software used by the Operations and Reliability teams. Contribute as a senior member of the software development team Ideate, solution and implement complex business requirements into working software. Participate and lead advance troubleshooting and root cause analysis and issue resolution. Demonstrates knowledge of strategic thinking; must possess deep business acumen. Lead discussions on fine tuning requirements so that they can be translated into working code. Engage with senior architects and technical leads to drive evolution of the automation vision and roadmap for the business unit. Must be highly collaborative, mature, adaptable and multi tasker. Write and Debug code. Basic Qualifications Bachelor s degree in Computer Science, Information Technology, or a relevant field Minimum 5 years professional experience. Minimum three (3) years of experience working in Azure/.NET Backend or similar API development technologies Minimum two (3) years of experience working in cloud technologies (Azure preferred) Minimum two (3) years of experience working on databases. Must have previous experience leading a software development team. Solid understanding of software design/ development/lifecycle; advance understanding of source control systems; production and deployment of software into different release environments Deep understanding of devops processes and able to configure pipelines for continuous code deployment. Experience in databases, tuning SQL and stored procedures. Ability to communicate clearly and concisely. Ability to multi task, prioritize and deliver new features by leading a team of software engineers. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years

This position provides leadership and direction to a team of in-market based sales associates to grow account share and drive revenue from domestic business across all properties in line with overall National Sales Team strategies. The primary responsibility is to set sales targets by hotel to achieve the overall revenue goals for national accounts from South & East India. Provide day to day leadership to the leaders of the National Sales - South & East India Team to achieve assigned revenue and market share goals. Pulls through segment strategies and partner with Sales Leaders and General Managers to ensure the hotels attain and grow domestic sales and revenue objectives. Liaises with the property sales teams to promote successful execution of sales strategy relating to transactional excellence. Accountable for achieving revenue goals, team booking pace goals, guest and associate satisfaction and overall financial performance of hotels within their area. Develops strong partnerships with all stakeholders (their team, customers, and property, Area and Continent leadership) for the purpose of penetrating and growing market share and driving sales for each hotel within their geography. Directs and leverages company resources to support the achievement of revenue targets and financial performance. Advises and sets business development strategy for national accounts in South & East India and oversees office budget. CANDIDATE PROFILE Education and Experience Required: Minimum of 12 years of relevant sales and marketing experience. Total Account Management experience. Experience managing a team. Preferred: Relevant university or college qualification or degree. Hospitality sales experience. English language, written and spoken. Local language, written and spoken. CORE WORK ACTIVITIES Managing and Leading the NSO South & East India team Develops and implements the overall NSO South & East India strategy. Execution of sales strategies to achieve overall NSO South & East India goals. Ensure total account penetration, margin management, and timely implementation of sales initiatives for all NSO South & East India accounts Responsible for business development goals. Execution of strategy and getting the team to develop accounts and achieve goals. Deploys members of the National Sales Team - South & East against the most profitable customer accounts. Set performance targets that focus National Sales Team - South & East associates to grow account share and drive revenue. Acts as customer advocate by understanding the customer s requirements, expectations and needs; removes barriers to business solution development. Develops relationships with outside vendors and strategic partners in an effort to expand exposure of Marriott brands to internal and external customers. Pursues opportunities to capitalize on strengths and market conditions, and to counter competitive threats. Channels customer feedback, as appropriate, on all aspects of opportunity management to the National Sales Team - South & East India Stays abreast of developments in the areas of Strategic Account Management and Team-Based Sales in order to provide relevant direction. Organizational Excellence Manages and directs the NSO South & East India sales team and promote accountability to drive superior business results within the markets. Include successful execution of account strategies by proactively targeting current and new high value accounts in the area and implementing effective sales deployment strategies to grow market share. Acts as project manager for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome. Demonstrates a solid, working knowledge of local business behaviors, and leveraging this to provide maximum profitability for Marriott. Establishes guidelines for, measures, monitors and evaluates Marriott and above property sales processes, policies and procedures. Orchestrates departmental resources across organizational boundaries to create cross-functional business-to-business relationships. Positions self as a knowledge provider in matters of industry and business to their clients and internal constituents. Supports accomplishment of department and its account initiatives through active participation in issue resolution. Business / Financial Management Determines ROI on sales opportunities. Works with Director National Sale India & Area Leadership in developing overall business strategies for the National Sales Team, South & East India ; review and manage controllable expenses as appropriate. Demonstrates working knowledge of legal issues within industry. Directs regular reporting activities associated with account tracking, spending data, department revenue, profitability analysis, etc. Ensures effective measurements of process and outcomes of business and account plans. Oversees the use and maintenance of internal systems. Positions self as the Subject Matter Expert in matters related to the specific area of expertise. Prepares for and facilitates productive meetings. Manages facilities/office as needed. Supports operating budgets and sales targets to support the success of the National Sales Team, South & East India Promotes National Sales Team strategy and program alignment with the overall market goals of South & East India Tracks account growth and profitability to positively influence customer purchasing behavior. Works with Revenue Management and other Functional Areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies. Market Integration & Leadership Develops strong working relationships with internal and external stakeholders to maximize Marriott benefits, advising on issues relative to customer/segment/geographical needs and proactively developing strategies that complement market-based initiatives. Establishes and maintains an active role within industry organizations. Maintains an influential presence among customers and internal constituents by providing education and training to both audiences across a wide range of relevant industry, business and/or geographical interests. Provides effective orientation and training on the National Sales Team, South & East India for new market/field associates. Evaluates market and economic trends and introduce appropriate changes in sales strategies to generate increased revenue and ensure competitive position in the market for Marriott. Supports company culture based on shared values of associate and customer satisfaction. Serves as the primary sales contact for the GMs and property leadership and sales teams in South & East India. Understand and accurately represent property needs. Human Resources Celebrates successes and publicly recognizes the contributions of associates. Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives, communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Interviews and hires National Sales Team. South & East India associates with the appropriate skills to meet business needs. Models desired behavior through participation in client-company activity (e.g., sales calls and customer events). Sets goals and expectations for direct reports using the appropriate performance process and holds staff accountable for successful performance; coach by providing specific feedback to improve performance. Conducts the annual performance appraisal process with direct reports according to Standard Operating Procedures. Uses all available on the job training tools for associates; implement and manage training initiatives and conducts training when appropriate; ensure self and direct report managers attend appropriate core training classes. Other Performs other duties as assigned to meet business needs. Develops actionable recommendations and responses to optimize performance and drive growth and profitability, as appropriate. .

About Sectona Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. It provides modern infrastructure access layer for new age workforce to build, confidently access and operate a faster, more secure technology environment. Sectona delivers a single stack integrated Security Platform which hosts multiple solutions, such as, Privilege Access Management (PAM), Privilege Access Governance (PAG), DevOps Secret Management (DSM) and Endpoint Privilege Management (EPM) for securing dynamic workforce access across on-premises or cloud workloads, endpoints and machine to machine communication. Sectona works with diverse set of customers from 25+ countries with focus on India, Middle East, Africa, South East Asia, Europe and UK. For more information, visit www.sectona.com and follow @sectona1 on X or @Sectona on LinkedIn What you will do for Sectona The Support Engineer is a seasoned professional who understands challenges faced by organizations in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Collect information and document bugs with Engineering for product issues that are impacting customers. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. Create process or troubleshooting documentation in the support knowledge base. Skills and Experience you require B.Sc (CS)/ B.Sc. (IT)/ IT Diploma • 3- 5 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply. Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS. Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred. Advanced troubleshooting & technical escalation management. Implement, Operate and provide L2 Support for PAM solutions. Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Ability to remain calm, composed and articulate when dealing with tough customer situations. We will only be considering candidates based in Mumbai for this role.