618 Issue Resolution Jobs - Page 2

8-10 Yrs of relevant experience in Tableau Desktop, Tableau Server, Tableau Prep and good in development. - SQL expertise (ability to define custom SQL queries of data transformations) - Experience working with HDFS database - Design and develop Reports/Dashboards to support the users towards decision making, measure and track KPIs. - Tableau Dashboard maintenance, validation & issue resolution and performance tuning - User administration/ management i. e. Row level security and data masking - Implement data visualization in analysis and analytical tools. - Knowledge on latest Tableau updates, version controlling and implementation of dashboard actions. - Understanding of Tableau data modelling and how and why analysis while building logics. - Client interaction/ Interaction with other Teams (QA/ BA/ Support/ Infra) with effective communication is must. - Manage ad-hoc requests and support with minimal supervision. Mandatory Competencies Reporting - Tableau Big Data - HDFS Database - SQL Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

About the Role: We are looking for an Oracle HCM Technical Consultant with 4 to 7 years of Oracle HCM cloud with at least 2 end to end implementation experience, Techno functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a technology family. Requirements: Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment and technology to meet customer needs. Act as the Techno functional consultant on Oracle HCM projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for complex projects. In-depth understanding of Oracle HCM Cloud data model on Core HR, Absences and OTL modules. Must have Techno expertise on the below modules/tools/scripts. Good Understanding of Core HR, Absences and OTL processes. Expertise in Oracle Data Model and Data flow between various business. processes related Core HR, Absences and OTL. Expert in Oracle HCM SQLs. Expert in reports development (BIP & OTBI). Process notification creation using reports. Documentation - Maintain detailed technical documents. Raising SR, Coordination with Oracle on issue resolution, Assist in the identification and resolution of complex reports. Agile Methodology of working, Jira Board. In-depth knowledge on HCM Extracts. Should have completed at least 2 projects in the modules mentioned above as mandatory skills and should be an independent contributor. Willing to work on shifts. #LI-Hybrid #LI-LH1

In This Role, Your Responsibilities Will Be: Lead project management activities, setting direction, defining priorities, and delegating responsibilities to ensure project success. Act as Product Owner, collaborating with Marketing Product Managers and Engineering teams to deliver customer-centric solutions. Ensure clear and consistent communication across functional teams regarding project goals, activities, and priorities. Plan, monitor, and control project scope, budget, timeline, and resources. Host steering meetings and provide regular updates to senior leadership. Identify opportunities to improve and optimize project execution and team collaboration. Who You Are: You are a tech-savvy, lifelong learner who thrives on innovation and collaboration. You communicate with clarity and credibility, persist through challenges, and inspire shared vision and purpose across teams. For This Role, You Will Need: 12+ years of professional experience, including: Minimum 5 years in project management roles. Bachelors or masters degree in project management, Engineering, Marketing, or a related field. Proven track record in leading technical innovation and managing cross-functional teams. Ability to work across diverse technical and functional domains. Strong decision-making, issue resolution, and team guidance capabilities Preferred Qualifications That Set You Apart: Experience with Agile product development methodologies. Technical expertise in both hardware and software development. PMP or equivalent project management certification. Experience mentoring and coaching other project managers Our Culture & Commitment to You: WHY EMERSON . We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world s most complex problems for our customers, our communities, and the planet. You ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. . Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you ll find your chance to make a difference with Emerson. Join our team - let s go!

Step into the role of FCS Analyst, where youll provide first-class support in the field of Sanction Screening and Fin Crime Domain. Roles and Responsibilities: To fully support the Control Environment ensuring Barclays complies with all regulatory requirements. Responsible for the identification of non-compliant cross border payments (with missing or incomplete information). To review data within the Control IT sampling tool, review customer account information (SOLD & Full serve) and raise swift request for information to other Financial Institutions in the Query Management system (QMS). The Role holder must be detailed oriented with the ability to multitask, prioritize work assignments, communicate effectively with internal staff and counter parties, and complete assignments accurately and in a timely manner. To develop existing control testing strategies looking for automation opportunities. To provide specialist, objective analytical insight based on data and/or control output. Utilize testing and control analysis to drive improvement opportunities through to implementation. To formulate and present recommendations based on analysis to influence the decisions of senior management. To confirm compliance with existing work practices and policy. Key skills required for this role include: Fin Crime. Financial/ Sanction Screening. Stakeholder Management. Proficiency in Microsoft Office, Excel, Word and PowerPoint. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Pune. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Embark on a transformative journey as an Analyst - Customer Screening at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Perform Customer due diligence and screening checks as per compliance guidelines. Review and validate customer documents for completeness and accuracy. Conduct screening against watchlists (e. g. , sanctions, PEPs, adverse media). Maintain proper documentation for verification and screening results. Escalate suspicious or incomplete profiles as per escalation procedures. Prior experience in screening, compliance, or a similar domain. Ability to manage multiple tasks and meet deadlines. Minimum Qualification - bachelors degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

This role focuses on building a Patient-First Culture across all CARE Group hospitals. It includes improving patient and attendant experiences, handling feedback and complaints, service recoveries and supporting hospital teams, training, and implementing continuous improvement initiatives using technology, people, and processes. The role also involves coordination with the Quality and ESG teams on regulatory and audit preparedness. Key Responsibilities: Build Patient-Centric Culture Promote patient-friendly practices and empathy-led behavior across units. Champion CARE with Compassion at all touchpoints. Manage Patient Feedback (CARE assist) Monitor and ensure effective functioning of CARE assist feedback platform. Ensure timely closure of RCAs and adherence to TATs. Analyze trends to recommend improvements in SOPs and workflows. Monitor & Strengthen We Are Listening Initiative Ensure proper implementation of the We Are Listening program across all units. Regularly review execution and visibility of this initiative. Encourage proactive patient listening and response actions. Complaint Management & Escalation Monitor repeated and high-impact complaints. Timely escalate critical concerns to the corporate senior leadership team. Support service recovery actions with empathy and urgency. Service Recovery Implementation Ensure prompt and appropriate response to service failures. Monitor status and effectiveness of recovery efforts. Guide unit teams on handling sensitive issues with care. Training & On-Ground Coaching Train patient welfare teams on soft skills and technical tools. Conduct on-the-job coaching during unit visits. Unit Visits & Ground-Level Understanding Visit units regularly to observe ground realities. Identify gaps and ensure real-time process corrections. Weekly Review & Performance Tracking Conduct structured calls to monitor TATs, recovery status, and process issues. Track and improve NPS (Net Promoter Score) and PSI (Patient Satisfaction Index). Online Reputation Management (ORM) Monitor and coordinate responses to reviews on Google, Facebook, Twitter, and LinkedIn. Ensure timely and professional updates on public portals. System Improvement & SOP Alignment Propose tech upgrades and process improvements. Revisit SOPs regularly to align with evolving patient needs. Problem-Solving Framework Implement structured issue resolution: Define the problem Diagnose root cause Remedy the issue Lock improvements to sustain change NABH & Quality Coordination Update NABH-related documentation and presentations as per latest editions. Share monthly data with ESG and Quality teams. Deliver NABH and service quality training to down-the-line staff. Stakeholder Collaboration & Reporting Engage with Unit Heads, Quality Leads, Nursing, Medical, Hospitality and Operations. Prepare monthly updates and CEO review presentations. Champion Patient Advocacy Voice the needs and concerns of patients at strategic forums. Promote CARE as a benchmark for humanised healthcare. Develop and prepare Monthly MIS for review

The Client Incentive Operations team are responsible for managing Client Incentive and Merchant Acceptance Incentive agreements. We ensure compliance with contractual terms and determine the accounting treatment of each incentive deal and conformity with US GAAP. We use lean/six sigma process methodologies to provide benefits to our stakeholders regarding quality, cost and schedule associated with our work. This role is to support the operations of client incentive teams from all regions worldwide. Essential Functions: Manage Incentive contracts for all regions Analyze newly executed incentive contract terms to assess Visa contractual obligations and determine appropriate accounting treatment based on Visa policy and procedure Review proforma to ensure accuracy of contract interpretation and application of Visa accounting policy respectively Setup incentive contracts in Oracle Revenue Management and Billing (ORMB) system per contract terms, ensuring that all key obligations have been accurately addressed. Ensure consistencies in the process especially those to accommodate system limitation Manage, track, and process contractual payments per terms of contracts accurately and timely for all regions Liaise with Sales, Legal and clients to determine the fulfillment of contractual obligations. Review on-going contract performance and update future performance /amortization schedules, as needed Responsible for inquiries and issue resolution related to the assigned contracts Coordinate with the bigger Client Incentive Operations team, understand the various deals across regions and ensure a consistent business process applied globally for a similar contract structure Support ad-hoc analysis or project as needed Ensure key production metrics for the month are met Basic Qualifications: 1) 2+ years of work experience with a bachelor s degree or an Advanced Degree (e.g. MBA) 2) 2-5 years of relevant working experience Preferred Qualifications: 1. Bachelors in accounting 2. Chartered Accountant or CPA preferred but not required 3. Audit or accounting experience 4. Attention to detail and highly organized 5. Self-motivated, ability to function well independently as well as in a team, and comfortable in a fast-paced and dynamic environment 6. Strong leadership and interpersonal skills 7. Strong business analysis skills, excellent verbal, and written communication skills 8. Proficient in advanced Excel skills, familiar with Oracle based application is a plus

Must have worked extensively on Planning tools like Long Term Planning, Sales & Op Planning Must have worked on Forecasting and Demand Management functionalities Must have configured and utilized Planning Strategies, Requirement Types & Classes Must/Should have worked on MPS, MRP including troubleshooting and issue resolution Should have knowledge on Capacity Planning and Leveling Must have knowledge on integration with Non-SAP Planning applications eg Kinaxis Must have full-life cycle implementation experience

QTC INFOTECH is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Job Overview: We are looking for a detail-oriented and skilled Website QA/Test Engineer to join our team. In this role, you will be responsible for ensuring the quality, functionality, and performance of websites built on platforms like WordPress , OpenCart , custom PHP frameworks , and Shopify . You will conduct comprehensive manual and automated testing, identify and track bugs, and collaborate with cross-functional teams to ensure a seamless user experience across all browsers and devices. If you have a strong eye for detail, a solid understanding of web technologies, and a passion for delivering flawless digital experiences, we d love to hear from you. Responsibilities : Review project requirements and design files to create detailed test plans and test cases Perform manual and automated testing on websites built using PHP-based CMSs (WordPress, OpenCart, custom frameworks) and Shopify Conduct functional, UI/UX, regression, cross-browser, and responsive testing Validate APIs and perform backend data checks using tools like Postman or browser dev tools Collaborate with developers and designers to ensure timely issue resolution Generate QA reports and support deployment testing on staging/live servers Ensure compliance with performance benchmarks and security standards Requirements and Skills: 3-4 years of experience in website QA/testing Strong understanding of PHP-based systems such as WordPress, OpenCart, and other PHP MVC frameworks (e.g., Laravel, CodeIgniter) Experience testing Shopify websites including themes, apps, and checkout flows Familiarity with HTML, CSS, JavaScript, and browser developer tools Hands-on experience with BrowserStack, Postman, Selenium, or equivalent testing tools Strong knowledge of cross-browser compatibility and responsive behavior testing Solid understanding of site speed testing tools (e.g., GTmetrix, Lighthouse) Excellent attention to detail and documentation skills

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Maersk is a global leader in integrated logistics, having been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer: Joining Maersk means a career where you directly contribute to the success of our global operations. We provide ample opportunities for professional and personal growth, encouraging you to join a forward-thinking team that embraces innovation and cutting-edge technologies. You'll collaborate with diverse colleagues, gaining exposure to international business practices, all while benefiting from our commitment to work-life balance and flexible working arrangements. Position Summary: As a Customer Service Representative specializing in inbound calls, you will be the primary point of contact for our valued customers. This role involves interacting with customers via inbound calls (or emails, as needed) to provide customer service support and resolve routine to complex problems regarding Maersk's products or services. You will be instrumental in clarifying customer requirements, probing for understanding, and utilizing decision-support tools to provide appropriate resolutions. We are looking for someone with excellent communication skills in English and a strong customer-centric approach. Key Responsibilities: Customer Interaction: Interface with customers via inbound calls, emails, and other communication channels. Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures. Issue Resolution: Clarify customer requirements, probe for understanding, and utilize decision-support tools and resources to appropriately provide resolution. You should be able to handle complex queries from customers and resolve them independently. Empathy & Rapport Building: Listen attentively to customer needs and concerns, demonstrate empathy, and maximize opportunities to build rapport. Performance Standards: Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs). Knowledge & Tool Utilization: Continuously learn and effectively use internal tools and required knowledge to handle customer queries, requests, and complaints efficiently. Customer Satisfaction & Business Performance: Actively participate in activities designed to improve overall customer satisfaction and contribute to enhanced business performance. Sales Enhancement: Offer additional products and/or services to improve sales opportunities where appropriate. Documentation & Information Retrieval: Accurately track, document, and retrieve information for customer queries, requests, and complaints to ensure comprehensive resolution records. Problem-Solving: Demonstrate strong probing and problem-solving skills to address and resolve customer issues effectively. Continuous Improvement: Confirm customer understanding of the solution provided and offer additional customer education as needed to prevent future issues. Candidate Profile: Experience Mandate: Minimum of 2.5 years of inbound call center experience is mandatory. Education: Graduate or Undergraduate in any discipline (specific educational requirements may vary based on job requirements). Customer Service Orientation: Courteous with a strong customer service orientation. Technical Proficiency: Strong computer navigation skills and general PC knowledge. Communication Skills: Ability to effectively communicate, both written and verbally, with excellent English language proficiency. Dependability & Detail: Dependable with strong attention to detail. Adaptability: Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. Resilience: Tolerance for repetitive work in a fast-paced, high-production work environment. Teamwork: Ability to work effectively as a team member, as well as independently. Professionalism: Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner. Flexibility: Ability to rotate shifts, as needed. To Apply: We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [ [HIDDEN TEXT] ].

Application Support L1 Ref: JN-052025-775399 Experience: 12 years (Preferred) Shift: 247 rotational (Night shift cab drop to metro station provided) Interview Mode: Face-to-Face Only Job Summary We are looking for a highly motivated and technically adept L1 Application Support Analyst to join our service operations team. This role involves providing exceptional technical assistance and customer service across applications and systems, ensuring minimal downtime and high user satisfaction. Key Responsibilities Troubleshoot and resolve software, application, and code-related issues via phone, email, and chat. Analyze incidents and identify root causes to deliver effective solutions. Document all incidents, actions, and resolutions within the ticketing system. Collaborate with cross-functional teams to resolve complex or escalating issues. Keep up with the latest technologies and apply new knowledge to optimize support delivery. Consistently meet or exceed defined SLAs and KPIs. Ensure accurate, clear communication with end-users and maintain a high level of professionalism. Required Skills & Knowledge Education: B.Tech or Graduate degree. Experience: 12 years in a technical support or service desk role, ideally in a large enterprise environment. Strong foundation in: Java, React, APIs, Microservices Computer systems, software, containerization, and networks Exceptional communication, interpersonal, and customer service skills. Ability to prioritize in a fast-paced, high-pressure environment. Strong analytical and troubleshooting skills. Familiarity with ITIL or IT service management frameworks is a plus.

Naksha solutions is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

We are seeking a skilled and customer-oriented Technical Account Manager to join our team. This role primarily focuses on providing 7080% technical support while also contributing to 2030% development-related tasks. The ideal candidate will serve as a key liaison between clients and internal teams, ensuring smooth project delivery, prompt issue resolution, and high levels of client satisfaction through both proactive support and hands-on technical contributions.u200b Key Responsibilities Serve as the primary point of contact for technical issues and escalations from clients. Understand client requirements and work closely with internal teams to ensure timely and high-quality deliverables. Provide technical guidance and support to clients, ensuring the effective use of our products and services. Monitor performance metrics and proactively address any client concerns. Lead root cause analysis and troubleshooting efforts for client-reported issues. Collaborate with engineering, support, and product teams to prioritize and resolve customer issues. Assist in onboarding and training clients on solutions and platforms. Maintain strong relationships with clients, ensuring satisfaction and retention. Required Skills Proficiency in HTML, CSS, and JavaScript Strong knowledge of MySQL and relational database management Experience with cloud platforms like GCP, AWS, or Azure Hands-on experience with Kubernetes and Docker Excellent communication and stakeholder management skills Strong problem-solving and troubleshooting abilities Preferred Skills Experience in a client-facing or customer success role Knowledge of DevOps practices and automation tools Ability to manage multiple accounts and prioritize tasks effectively

We have created ECMS# 529837 for SAP MM - Location Hyderabad / Pune. Please find the below additional details. Please request vendor to scrutiny the candidate based on Skill set and wiling to work in below timing. From 1 st July to 15 Aug working timings 2:30 AM IST to 11:30 AM IST ( support during Australia time zone) 15 th Aug to 30 th Sep - working timings 6:30 Am IST to 3:30 PM IST ( India 1 st shift) Number of Openings* 1 ECMS Request no in sourcing stage * 529837 Duration of contract* 3 months Total Yrs. of Experience* 8+ yrs Relevant Yrs. of experience* 8+ yrs Detailed JD *(Roles and Responsibilities) Lead the team of 4 team members, coordinate with the team members from other module and client. Relevant Experience with SAP ECC Provided L1/L2/L3 support for SAP MM module, including issue resolution, root cause analysis, and performance tuning. Good understanding of IDocs, EDI, and batch job monitoring Ability to work independently and manage multiple priorities Handle incidents, service requests, and change requests related to MM processes. Monitor and resolve issues related MM cycle . Mandatory skills* SAP MM and WM Desired skills* SAP MM and WM Domain* SAP Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 9500/day INR Delivery Anchor for screening, interviews and feedback* Manish_Rajpopat@Infosys.com Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Pune, Hyderabad BGCheck ( Before OR After onboarding) Any client prerequisite BGV Agency* Post onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * Strictly during below shift timings - From 1 st July to 15 Aug working timings 2:30 AM IST to 11:30 AM IST ( support during Australia time zone) 15 th Aug to 30 th Sep - working timings 6:30 Am IST to 3:30 PM IST ( India 1 st shift) Is there a requirement of subcons to work from office or let us know if this WFH. If yes, please mention the number of days to work in a week Infosys location. Can be checked for Hybrid.

Number of Openings* 1 ECMS Request no in sourcing stage * 529777 Duration of contract* 3 months Total Yrs. of Experience* 8+ yrs Relevant Yrs. of experience* 8+ yrs Detailed JD *(Roles and Responsibilities) Lead the team of 4-5 team members, coordinate with the team members and client. Relevant Experience with SAP ECC FICO, A/P Standard costing, A/R & COPA processes. Provide L1/L2/L3 support for SAP FICO module, including issue resolution, root cause analysis, and performance tuning. Good understanding of IDocs, EDI, and batch job monitoring Ability to work independently and manage multiple priorities Handle incidents, service requests, and change requests related to FICO processes. Monitor and resolve issues in FICO cycle. Mandatory skills* SAP FICO Desired skills* SAP FICO, COPA Domain* SAP Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 9500/day INR Delivery Anchor for screening, interviews and feedback* Manish_Rajpopat@Infosys.com Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Pune, Hyderabad BGCheck ( Before OR After onboarding) Any client prerequisite BGV Agency* Post onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * Strictly during below shift timings - From 1 st July to 15 Aug working timings 2:30 AM IST to 11:30 AM IST ( support during Australia time zone) 15 th Aug to 30 th Sep - working timings 6:30 Am IST to 3:30 PM IST ( India 1 st shift) Is there a requirement of subcons to work from office or let us know if this WFH. If yes, please mention the number of days to work in a week Infosys location. Can be checked for Hybrid.

Company: Mercer Description: Under close supervision, provides basic, on-call rotational production support, resolves routine issues and adheres to change controls. Applies functional knowledge to assist with routine production issue resolution and escalates more routine issues. Under direct supervision, provides support to help ensure application availability, reliability and stability; assists with the documentation of root cause analysis of some in-scope, routine incidents. Under close supervision, provides engineering support and technical evaluation of application software and middleware, as well as provision of support and technical evaluation of software components. Performs routine, assigned activities to help improve service efficiency and effectiveness and application performance. Conducts basic analyses/research to support cross-OpCo technical design and engineering projects, as directed by manager/supervisor.

Embark on a transformative journey as an Analyst - KYC/AML at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Perform Customer due diligence, screening and KYC checks as per compliance guidelines. Review and validate customer documents for completeness and accuracy. Conduct screening against watchlists (e.g., sanctions, PEPs, adverse media). Maintain proper documentation of KYC verification and screening results. Escalate suspicious or incomplete profiles as per escalation procedures. Prior experience in KYC screening, compliance, or a similar domain. Ability to manage multiple tasks and meet deadlines. Understanding of banking operations and regulatory frameworks. Minimum Qualification - bachelor s degree You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

Step into a role of Senior Analyst, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: SME needs to have prior experience of reconciliation or understanding of reconciliation. Need to have knowledge on excel, Outlook. Should be team player and flexible on work / learnings Proven record of follow-up/ escalations done proactive basis Proven record on projects handled if any You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

We are looking forward to hire Project Management Professionals in the following areas : : Job Summary: We are seeking a skilled and motivated Project Manager to lead and oversee strategic projects across their full lifecycle. The ideal candidate will have a strong background in Project/Program Management , Agile methodologies , and experience in creating and managing project roadmaps , scopes , plans , and charters . The Project Manager will be responsible for ensuring timely delivery, effective stakeholder communication, and proactive risk management to meet project goals and business outcomes. Key Responsibilities: Lead end-to-end project execution including initiation, planning, execution, monitoring, and closure phases. Develop comprehensive project plans , roadmaps , and project charters , clearly defining goals, scope, timelines, and deliverables. Work closely with cross-functional teams to gather requirements, assign responsibilities, and monitor progress. Apply Agile frameworks (Scrum, Kanban, etc.) to drive project delivery and continuous improvement. Facilitate sprint planning, daily stand-ups, retrospectives, and sprint reviews as needed. Identify, assess, and mitigate project risks , ensuring effective issue resolution and minimizing project impact. Maintain clear communication with stakeholders, providing regular updates on project status, changes, and risks. Ensure projects are delivered on-time, within scope, and within budget. Foster a culture of accountability, collaboration, and high performance across teams. Required Qualifications: Bachelor s degree in Business, Computer Science, Engineering, or a related field. 10+ years of experience in Project and/or Program Management roles. Strong understanding and practical experience with Agile methodologies . Proven ability to develop and manage detailed project plans, charters, and roadmaps . Solid understanding of risk management principles and issue resolution techniques. Excellent communication, leadership, and interpersonal skills. Proficiency in project management tools (e.g., Jira, MS Project, Trello, Asana). Preferred Qualifications: PMP, PMI-ACP, or Scrum Master certification. Experience managing cross-functional or technical projects. Familiarity with budgeting, forecasting, and resource planning Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

With support from Senior Project Manager, ensure all project work is completed to the sponsors satisfaction, on time and within budget and in accordance with policies and procedures. Essential Functions Under supervision, plan, initiate, execute, control, and deliver projects in accordance with the Scope of Work agreed with the customer. Lead the Connected Devices cross-functional teams to ensure successful delivery of assigned projects. Ensure that consistent and appropriate project specific guidelines are documented and circulated to all project team members and that the team is we'll-trained on these guidelines. Track project progress, identify and evaluate project risks and take advice from superiors on corrective action as appropriate. Prepare and present project information at internal and external meetings. With guidance, manage the project financials accurately and appropriately ensuring project goals are achieved according to customer s expectations and within the scope of the project. Ensure revenue recognition and forecasts are calculated accurately and change orders executed where appropriate. Conduct an End of Project review meeting to ensure that all project activities have been completed in full. Keep Connected Devices leadership fully informed of any project issues that may impact quality, budget, and timeliness of project delivery to the customer s satisfaction. Request support and advice for timely issue resolution as required. Provide input to line managers on their project team members performance relative to project tasks to aid career development. Qualifications Bachelors Degree Life science or health care related discipline Pref Three years industry experience Pref Or Equivalent combination of education, training and experience Pref Good leadership skills Good ability to prioritize, schedule and organize Good interpersonal and communication skills Good problem solving skills Excellent customer service skills Good Microsoft Office skills Ability to establish and maintain effective working relationships with coworkers, managers and clients

The role is responsible for working with process engineers in crafting, developing, and manufacturing prototype and mass production capable equipment to develop and validate new process architectures and tackle sophisticated product design challenges The candidate will work internally with our process teams and with outside equipment manufacturers to build fully automated novel equipment from the concept/architecture stage through mass production (MP), with a focus on back-end display module integration We are looking for an individual in this role that will serve as a focal point of equipment design innovation, enabling scalable processes and achieving novel product designs, with outstanding Apple product qualities Develop new equipment architectures to enable novel process solutions across various Apple products Drive EQ innovations from concept to MP through concurrent efforts of internal EQ design & testing and synchronized engagement with external EQ suppliers Perform EQ DFMEA standard methodologies and lead DFM reviews with vendors to develop reliable, high performance and lost cost manufacturing process equipment Conduct detailed data collection and EQ capability analysis through modeling or empirical testing for EQ architecture down selection Lead root cause & failure analysis and improvement path identification for issues related to new EQ technologies Provide early and ongoing manufacturing leadership to ensure new process is scalable for mass production Multi functional interaction with Product Design, Display Engineering, Display Operations, and international vendors Drive EQ, component or integration vendors on technology development and implementation, failure or issue resolution, and cost effective scale up for mass production Keep tabs on relevant industrial equipment and process manufacturing technology trends; evaluate and assess new EQ suppliers - Consistent domestic travel required (~30%) 5+ years of professional experience working on automation and robotics applications for mass production applications Expertise with one or more brands (ABB, KUKA, Fanuc etc) six-axis industrial robots, their textual programming languages (RAPID, KRL, Karel etc), and their offline programming (OLP) packages (RobotStudio KUKA.Sim, Roboguide etc), or equivalents. Extensive experience using CAD to review and design mechanical components and assemblies, and create proper engineering part drawings using GD&T practices. Expertise with PLCs (Mitsubishi, Panasonic, Beckhoff, Siemens, Allen-Bradley, etc) and various PLC programming languages including Ladder Diagram, Structured Text and Function Block Diagram. Experience working overseas with international supply chains and contract manufacturers. Preferred Qualifications Key experience in below areas: Robot selection & programming Feeding systems/ singulation systems Part loading/ unloading Robot simulations / Digital twins Safety guarding/ safety integration Consumable management HMI programming/ HMI experience

As a Principal Project Management Specialist, you will be a key member of the Medtronic Quality Engineering team responsible for maintaining the highest standards of product reliability and patient we'll-being across the Cranial and Spinal Technologies (CST) Operating Unit. CST provides a comprehensive portfolio of proven powerful technologies setting the highest standards of integrity and reliability in Cranial and Spinal care. Responsibilities may include the following and other duties may be assigned Responsible for planning, initiating, monitoring, tracking and/or prioritizing MEIC Quality engineering teams programs and facilitating successful, on-time and within budget execution. Sets clear direction and operating mechanisms for ensuring effective monitoring and reporting of performance and safety of commercialized products, ensuring ongoing compliance with regulatory standards. Support day to day activities for multiple work-stream teams through managing project plans, resourcing, status reporting, resolving issues, identifying project risks and accountability for deliverables across multiple entities. Establishes and monitors meaningful metrics for success. Responsible for project performance, risk management, administration, financial management, budgeting, capital planning, forecasting and issue resolution. Manage communication strategies with MEIC and applicable CST entity stakeholder(s) for appropriate mapping of training needs, knowledge transfers and prioritization of work for sustainable long term growth. Support continuous improvement efforts and drive associated change implementation strategies for the product or process being supported. Required Knowledge and Experience Familiarity with FDA Quality System Regulations, EU MDR, ISO 13485, ISO 14971, IEC 60601, and other relevant standards for ensuring compliance to regulatory requirements. Ability to collaborate across the matrix - update crossfunctional (and leadership) teams on project status or issues to the organization and providing training on relevant procedures and policies. Participating in audits (where applicable) and demonstrating the ability to effectively contribute as a team player in various roles, including contributor, subject matter expert, leader, and facilitator. Previous experience working in a cross-functional team environment. Develop templates and lead trainings based on quality system regulations, applicable standards and guidance. Working knowledge and experience with ISO 9001, ISO 13485, ISO 14971, 21 CFR part 820, 21 CFR part 11, EUMDR and product specific industry standards. Good verbal and written communication skills Ability to influence others across the organization and/ or locations Hands-on experience with Quality Management Systems (Post market surveillance and reporting, complaint analysis, product acceptance and Design/ Change Control) Strong written, verbal and project management skills

Sourcing - Logistics Specialists are responsible for ensuring the availability of all necessary documentation for customs clearance of imported goods. Their duties include initiating duty requests, coordinating logistics for the delivery of goods to the site post-clearance, and submitting required documents to the AP team for payment processing. They also ensure the timely availability of POs for logistics service providers, validate service invoices, and perform GR confirmations. As a Sourcing - Logistics Specialist, you will be responsible for: Owns the end-to-end invoice payment process, including issue resolution with suppliers. This also involves overseeing Business Process Outsourcing (BPO) partners responsible for managing the Accounts Payable (A/P) function. Identifies and highlights inefficiencies in current methods, procedures, and processes, and proactively suggests improvements. Manages communication with internal stakeholders, including direct colleagues and business units, to support data collection and analysis activities. Contributes as an active team member on projects, typically with goals spanning 1-3 months. Outcomes are generally visible immediately or within 1-2 months. To be successful in this role, you will: Have a bachelors degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Sourcing). Have good oral and written communication skills. Have good interpersonal and leadership skills. Be able to work independently. Demonstrate effective problem identification and solution skills Work in a way that works for you we'recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone, too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work during the day to help you fit everything in and work when you are the most productive Join us, and you can expect: Contemporary work-life balance policies and we'llbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits