679 Issue Resolution Jobs - Page 4

Embark on a transformative journey as a Specialist - Customer Screening at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Develop, manage, and maintain compliance and risk related MIS reports and dashboards. Ensure accuracy and timeliness of all compliance-related data reporting. Use screening tools to detect and escalate suspicious or unusual payment activities. Perform due diligence (CDD/EDD) and periodic reviews for customer and transactions. Monitoring transactions for potential money laundering or terrorist financing activities. Identify, assess and monitor compliance and operational risks across functions. Assists with internal audits, compliance reviews, and regulatory inspections. Minimum Qualification - bachelor s degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Step into the role of Team Manager - INV Ops, security operations at Barclays, where youll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. Key critical skills required for this role include: Trade settlements, day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Trade middle office - managing risk and performance. Managing complete Trade lifecycle with execution, clearance, settlement and resolution. Equity, fund settlements and record keeping. Awareness into UK regulatory requirements. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. Accountabilities Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services. Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations. Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes. Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes. Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services. Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team Our team comprises certified professionals committed to offering technical guidance and recommendations through our deep domain knowledge. We deliver technical expertise in the identification, evaluation, and development of cost-effective systems and procedures that satisfy user needs. We spearhead critical initiatives on the Salesforce platform for the Customer Experience organization, translating business needs into actionable requirements by thoroughly gathering information to define solutions and foster clarity for sound decision-making. Dedicated to our employees, the team actively promotes Workday s core values. We are seeking a Business Analyst to join CX Field Systems; the ideal candidate will possess a systems background, a strong commitment to quality and customer service, and thrive in a dynamic, fast-paced setting. About the Role The Business Analyst engages with cross-functional teams to define and document business processes and requirements, demonstrating meticulousness, self-motivation, results orientation, and exceptional communication skills. The dynamic environment necessitates analyzing challenging issues and devising solutions for critical operational concerns. The position emphasizes passion, innovation, and excellence within a multifaceted organization. Key responsibilities include: Developing, documenting, and maintaining business processes, requirements, and policies. Understanding business requirements, creating and refining user stories, and partnering with the Development team to deliver solutions and project/enhancement plans. Identifying and recommending opportunities for business process improvement. Managing service requests to provide timely support to end users, including consulting ecosystem resources for issue resolution and inquiry responses. Coordinating and driving system testing to validate requirements. Working closely with the project team during user acceptance testing (UAT), including tracking issues to resolution and obtaining end-user acceptance sign-off. About You Basic Qualifications: 1+ years Salesforce Admin or equivalent certification. 2+ years of experience in business analysis or a related area. Other Qualifications: - Bachelor s degree in Business Systems, Computer Science, Business Administration, or a comparable field. - Agile / SCRUM experience preferred. - Excellent verbal and written communication abilities, including effective communication across organizational levels and collaboration with cross-functional business and technical teams. - Proficiency in gathering stakeholder requirements and translating them into actionable plans, using internal systems for execution. - End to end implementation experience including requirements documentation, systems configuration, project management, issue management, communication and organizational change. - Attention to detail with the ability to analyze and tackle complex problems as well as provide documentation, guidance and instruction to users. - Self-motivated, flexible, and a collaborative teammate with strong multitasking, time management, and organizational skills to handle multiple and shifting priorities. - Demonstrated aptitude for learning and adopting new technologies, applications, and solutions. - Demonstrated ability to learn and embrace new technologies, applications, and solutions. Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!

Roles and Responsibilities: Customer Calls: Proactively call customers to understand their needs, provide information about our products/services, and address any inquiries they may have. Order Placement : Accurately take customer orders over the phone, ensuring all details are entered correctly and the right products are recommended. Customer Needs Diagnosis: Identify customer pain points and suggest the most appropriate solutions or products based on their requirements. Sales Process Management: Follow up on leads, handle objections, and guide the customer smoothly through the sales process, leading to successful order placement. Customer Relationship Building: Establish strong relationships with customers, understanding their preferences and delivering personalized service. Sales Targets: Meet or exceed individual and team sales targets by maintaining a high level of performance in order volume and customer satisfaction. Product Knowledge : Stay up-to-date with product details, promotions, and pricing to effectively communicate the value proposition to customers. Issue Resolution: Address any customer concerns or issues promptly and professionally, ensuring customer satisfaction and retention. Reporting: Document customer interactions, sales, and feedback in the CRM system to ensure smooth follow-up and accurate reporting. Education- MBBS/BAMS/BHMS (with sales experience) Experience- Min 1 Year of experience Job Type- Work from Home Salary- 35000+incentives based on sales Working Hours - 9 hours per day Working days - Monday to Saturday Day Off - Sunday Language- English, and Hindi (Read, Speak and Write)

Description. Sr Regulatory Associate (EU mkt exp, Module 1). Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.. Discover what our 29,000 employees, across 110 countries already know:. WORK HERE MATTERS EVERYWHERE. Why Syneos Health. We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.. Job Responsibilities. Minimum 3 years of experience in the EU regulatory environment.. Basic understanding of regulatory procedure, including authoring of Module 1 documents, cover letters, and application forms.. Strong knowledge of regulatory systems such as Veeva Vault, DMS and RIMS. Responsibilities. Essential Functions For non-complex submissions, independently fulfill the following responsibilities. For complex submissions, fulfill the following responsibilities under supervision and with guidance from more senior regulatory colleagues:. Prepares and submits full application or components of IND, marketing and lifecycle maintenance applications to ensure compliance with government acts and regulations.. Undertakes information processing activities with extremely high reliability at high quality and in tight timelines according to standard processes and operating procedures.. Undertake project specific activities with minimal supervision from senior colleagues within cost and time estimates/contracts.. Preparation of records and/or logs and maintenance or update of regulatory databases as per Syneos Health and/or client requirements.. Conducts Quality Control reviews of documents and sends out for review, tracks until final submission or delivery to client.. Attends client meetings as needed and builds client relationship in support of projects and deliverables.. Systematically reviews Regulatory Associates or other Senior Associate’s work, performance, and productivity tracking, coordinating with project manager and director for coordination of the project.. Identifies risks to project delivery related to own workload and appropriate escalation. For identified non-complex issues, provide proposals for issue resolution.. Assists in training and mentoring of team members depending upon project requirements.. Maintenance of individual training records (Syneos Health or client related) and completion of all designated required training.. Qualifications. BS/BA degree or equivalent practical experience.. Experience in a work-related area preferred.. Excellent interpersonal / communication skills.. Advanced skills in Microsoft Office Applications.. Strong analytical skills.. Ability to work independently and to understand and carry out detailed instructions.. Ability to interact with staff from multiple departments.. Ability to work concurrently on projects, each with specific instructions that may differ from project to project.. Fluent in speaking, writing, and reading English.. Get to know Syneos Health. Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.. http://www.syneoshealth.com. Additional Information. Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.. Show more Show less

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are seeking a motivated and customer-focused L1 IT Support Agent to join our IT team and provide first-line technical support in a Microsoft Cloud environment. This role is ideal for individuals early in their IT careers who are passionate about cloud technologies and eager to grow within a Microsoft-focused ecosystem (Azure, Microsoft 365, Intune, etc.). Working times: IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends First-Line Support & Issue Resolution Deliver initial support for Microsoft 365, EntraID, Intune, Kandji, and Teams. Resolve common issues with accounts and authentication. Escalate complex cases to L2/L3 while maintaining ticket ownership. User & Device Management Perform basic user admin (passwords, licenses, groups, mailboxes). Support device setup and compliance via Intune and Kandji. Troubleshoot Mac, Windows, and iPhone hardware. Monitoring, Documentation & Collaboration Monitor service dashboards and respond to alerts. Log and manage tickets in Jira Service Management and follow SLAs. Maintain knowledge base articles in Confluence. Work with internal teams to improve support processes and user experience. WORK EXPERIENCE 2+ years of experience in IT support, with experience in Microsoft cloud environments. Familiarity in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Experience supporting both macOS and Windows environments, including iOS device support. Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, problem-solving and communication skills. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

Job Category - Software & Technology Work Mode - On-site Office Hours - 03.30 PM - 12.30 AM (1530 Hrs - 0030 Hrs) Experience - Entry, Intermediate Roles Description As a Network Engineer, you will be responsible for the implementation, support, and maintenance of our organizations network infrastructure. You will play a key role in deploying and troubleshooting networking solutions, ensuring reliable connectivity and optimal performance across systems. You will engage directly with customers and stakeholders, delivering efficient network services tailored to meet dynamic business requirements. Responsibilities: Perform network tool installation activities including: Network port activations IP address assignment and management End-to-end troubleshooting and issue resolution Network validation and testing Work closely with customers and stakeholders to gather requirements and deliver effective networking solutions. Maintain and regularly update Intel IT systems such as TIM or TIPR. Provide technical support for computing network environments, ensuring minimal downtime and high availability. Coordinate with cross-functional teams including InfoSec, HPC, and other Intel IT domains for seamless system integration. Ensure accurate documentation of network configurations, processes, and system updates. Demonstrate strong adaptability to customers needs, maintaining flexibility in timelines and expectations. Deliver solutions under pressure while maintaining professionalism and technical accuracy. Establish trust and maintain strong working relationships with internal and external partners, including Habana IT. Required Qualifications Current CCNA Certification . Bachelors or Masters in Computer Engineering, Computer Science, Information Technology, Electronics & Communication. 3+ years of experience in network support, troubleshooting, and configuration , preferably with Cisco devices . Proven ability to collaborate with cross-functional IT teams. Strong understanding of customer-centric networking requirements and solution implementation. Excellent problem-solving skills and ability to perform under pressure. Good command of written and spoken English . Strong team player with a collaborative mindset. Preferred Qualifications Working knowledge of Cisco ACI (Application Centric Infrastructure) . Exposure to global support and enterprise-level network infrastructure. Additional Information If you are a passionate and dedicated Software Engineer looking for a challenging and rewarding career in a company that values engineering excellence, we encourage you to apply for this exciting opportunity. Genesis Tech Engineers Pvt. Ltd. is an equal opportunity employer. We welcome and encourage candidates from all backgrounds and experiences to apply. Working Model This role will be an onsite role. Additional Information This is an exciting opportunity to be part of a dynamic and forward-thinking company that offers a professional development opportunities, and the chance to play a significant role in expanding our global reach. Genesis Tech Engineers Pvt. Ltd. is an equal opportunity employer and values diversity in our workforce. We encourage candidates from all backgrounds and experiences to apply. If youre interested in this position, start by applying here and attaching your resume.

Job Title: Cloud Support & Monitoring Analyst Location: Fully Remote Experience: 3+ Years Job Type: Full-Time Shift: US PST Shift (9 PM - 6 AM IST) Skills: Multi-Cloud Expertise, Azure, AWS, GCP Tools: LogicMonitor, ServiceNow Joining: Immediate (This is a backfill role, so we need someone who can join in a week) Note: Only apply if you can join in a week, candidates who are working and have to serve notice, will be rejected) About the Role: We are seeking a proactive and detail-oriented Cloud Support & Monitoring Analyst to join our team. This role is pivotal in ensuring seamless support and monitoring for our cloud customers across Azure, AWS, and GCP platforms. You will be responsible for triaging incidents, alerts, and service requests via ServiceNow, investigating issues, and coordinating resolutions with internal teams or hyperscaler support. Key Responsibilities: Monitor ServiceNow for incoming incidents, alerts, and service requests from cloud customers. Investigate alerts generated by our monitoring platform (e.g., LogicMonitor) for fully managed customers. Escalate issues appropriately to internal teams or hyperscaler support (Azure, AWS, GCP). Assist cloud resell customers with general inquiries, \u201chow-to\u201d questions, and support case coordination. Maintain accurate documentation of incidents and resolutions. Collaborate with cross-functional teams to ensure timely and effective issue resolution. Continuously improve monitoring and support processes. Requirements Required Qualifications: Foundational knowledge of Azure, AWS, and/or Google Cloud Platform (GCP). Experience working with ServiceNow for incident and request management. Familiarity with LogicMonitor or similar monitoring tools. Strong analytical and troubleshooting skills. Excellent communication and customer service abilities. Ability to work independently and manage multiple tasks effectively. Preferred Qualifications: Certifications in Azure, AWS, or GCP. Prior experience in a cloud operations or support role. Understanding of cloud infrastructure and services. Work Environment: [Specify if remote, hybrid, or on-site] May require shift work or on-call availability depending on customer needs. ","

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for an experienced and technically skilled L2 IT Support Engineer to handle escalated issues in a Microsoft Cloud environment. This role supports advanced troubleshooting and administration of Microsoft 365, EntraID, Intune, Kandji, and related technologies. You ll work closely with L1 engineers, infrastructure, and security teams to resolve incidents, automate solutions, and improve the end-user experience. Working times IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends Second-Line Support & Issue Resolution Troubleshoot and resolve complex issues escalated from L1 support. Investigate and resolve issues with device compliance, conditional access policies, Intune and Kandji enrollment failures. Diagnose problems related to user authentication & Single Sign-On (SSO). Identity & Access Management Manage users, groups, and roles in EntraID. Implement and troubleshoot conditional access, MFA, and security baselines. Support privileged identity management (PIM) and identity lifecycle tasks. Device, Endpoint & Asset Management Troubleshoot via Microsoft Intune and Kandji, including device compliance, application deployment, and Autopilot provisioning. Handle eSIM activation and assignment for eligible devices via carriers. Troubleshoot hardware orders for laptops, accessories, and mobile devices; track shipments and update asset inventories. Collaborate with procurement team to escalate issues with timely delivery and the registration of hardware. Microsoft 365 Administration Administer Exchange Online (message trace, manage rules, evaluate potential spam e-mails, manage tenant allow/block lists together with the Security team). Support Teams voice/telephony, guest access, and additional settings. Manage SharePoint Online /OneDrive site permissions and data access controls. Automation, Scripting & Documentation Develop and maintain PowerShell scripts for automation and reporting tasks. Contribute to internal documentation, KB articles, and standard operating procedures (SOPs). Analyze ticket trends and recurring issues; recommend preventive measures or process improvements. Collaboration & Projects Participate in operations and infrastructure projects such as migrations, tenant configurations, or Zero Trust implementations. Work with vendors and Microsoft support for complex issues. Mentor and support L1 agents, providing guidance and training on common escalations. Work with internal teams to improve support processes and user experience. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) WORK EXPERIENCE 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Familiar with endpoint management and compliance tools (Intune, Kandji). Experience supporting both macOS and Windows environments, including iOS device support. Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, communication, and stakeholder management skills. Excellent analytical, troubleshooting, and problem-solving abilities. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

Job ID 2025-14022 Date posted 08/05/2025 Location Bengaluru, India Category IT. Senior SAP SuccessFactors Analyst. Required Skills And Experience. Track record of operational support, Incident, Request, Change and Problem Management aligned with ITIL.. Experience as a Team Lead or coordinator.. SAP SuccessFactors modules such as Employee Central, Performance & Goals, Time Off and Compensation.. SAP HCM processes and how they integrate with SuccessFactors.. Good written and verbal communication skills, with the ability to translate complex technical concepts into easily understood solutions.. Knowledge of core HR processes and standard practices within an international context.. Creating reports and analytics within SAP SuccessFactors to track HR metrics and performance indicators.. Security protocols and compliance requirements within SAP SuccessFactors, especially related to sensitive HR data.. Data migration strategies and tools.. MDF (Meta Data Framework) and business rules configuration.. Analyzing and optimizing SAP SuccessFactors for performance.. Resolving issues and debugging in SAP SuccessFactors, including issues related to configurations and integrations.. “Nice To Have” Skills And Experience. Relevant SAP certifications, such as SAP Certified Application Associate SAP SuccessFactors Employee Central or other module-specific certifications.. Integration technologies such as SAP Cloud Platform Integration (CPI), APIs, and SAP SuccessFactors Compound Employee API.. Integrating SAP SuccessFactors with other SAP solutions (like SAP ERP HCM) and external systems.. Experienced working in a global, diverse and multicultural environment.. Experienced with development practices such as Waterfall and Agile!. In Return. You will have the opportunity to learn about the latest Arm architecture features, working closely with highly skilled engineering teams on ground-breaking technology. You will be empowered to continually identify and roll out improvements to our ways of working.. Accommodations at Arm. At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email. Hybrid Working at Arm. Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.. Equal Opportunities at Arm. Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.. Show more Show less

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies.. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.. Responsibilities. Customer Issue Resolution:. Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions for customer problems. Follow standard procedures for escalating unresolved issues to the appropriate internal teams. Feedback and Documentation:. Provide prompt and accurate responses to customers. Ensure proper recording and closure of all reported issues. Document knowledge in the form of tech notes and articles for a knowledge base. Internal Collaboration:. Follow Service Level Agreements (SLA) for issues, especially concerning severity. Collaborate with internal teams for issue resolution. Requirements. Technical Experience:. Requires minimum of one (1) year previous Decisions BPM platform Experience. Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service. Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments. Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks. Development Skills:. Proficiency in programming languages such as C#, Java, or JavaScript. Track record of delivering high-quality code. Considerable experience dealing with SQL servers. Business Process Automation (BPA):. Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization. Certifications:. Certification in BPM/RPA software is a plus. Troubleshooting and Communication:. Strong troubleshooting skills and the ability to work on multiple issues simultaneously. Exceptional communication and collaboration skills. Ability to lead and mentor technical teams. Customer Support Attitude:. Passion for supporting customers. Willingness to provide as much help as possible and follow up with customers. Availability:. Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment. Availability and willingness to step in when needed, including weekends. Background:. Not from a technical support background that involves simply logging tickets or coordinating between groups. The role requires active problem-solving and technical engagement. Show more Show less

8-10 Yrs of relevant experience in Tableau Desktop, Tableau Server, Tableau Prep and good in development. - SQL expertise (ability to define custom SQL queries of data transformations) - Experience working with HDFS database - Design and develop Reports/Dashboards to support the users towards decision making, measure and track KPIs. - Tableau Dashboard maintenance, validation & issue resolution and performance tuning - User administration/ management i. e. Row level security and data masking - Implement data visualization in analysis and analytical tools. - Knowledge on latest Tableau updates, version controlling and implementation of dashboard actions. - Understanding of Tableau data modelling and how and why analysis while building logics. - Client interaction/ Interaction with other Teams (QA/ BA/ Support/ Infra) with effective communication is must. - Manage ad-hoc requests and support with minimal supervision. Mandatory Competencies Reporting - Tableau Big Data - HDFS Database - SQL Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

About the Role: We are looking for an Oracle HCM Technical Consultant with 4 to 7 years of Oracle HCM cloud with at least 2 end to end implementation experience, Techno functional professional who understands solutions, industry best practices, well coordination with the clients, multiple business processes or technology designs within a technology family. Requirements: Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment and technology to meet customer needs. Act as the Techno functional consultant on Oracle HCM projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for complex projects. In-depth understanding of Oracle HCM Cloud data model on Core HR, Absences and OTL modules. Must have Techno expertise on the below modules/tools/scripts. Good Understanding of Core HR, Absences and OTL processes. Expertise in Oracle Data Model and Data flow between various business. processes related Core HR, Absences and OTL. Expert in Oracle HCM SQLs. Expert in reports development (BIP & OTBI). Process notification creation using reports. Documentation - Maintain detailed technical documents. Raising SR, Coordination with Oracle on issue resolution, Assist in the identification and resolution of complex reports. Agile Methodology of working, Jira Board. In-depth knowledge on HCM Extracts. Should have completed at least 2 projects in the modules mentioned above as mandatory skills and should be an independent contributor. Willing to work on shifts. #LI-Hybrid #LI-LH1

In This Role, Your Responsibilities Will Be: Lead project management activities, setting direction, defining priorities, and delegating responsibilities to ensure project success. Act as Product Owner, collaborating with Marketing Product Managers and Engineering teams to deliver customer-centric solutions. Ensure clear and consistent communication across functional teams regarding project goals, activities, and priorities. Plan, monitor, and control project scope, budget, timeline, and resources. Host steering meetings and provide regular updates to senior leadership. Identify opportunities to improve and optimize project execution and team collaboration. Who You Are: You are a tech-savvy, lifelong learner who thrives on innovation and collaboration. You communicate with clarity and credibility, persist through challenges, and inspire shared vision and purpose across teams. For This Role, You Will Need: 12+ years of professional experience, including: Minimum 5 years in project management roles. Bachelors or masters degree in project management, Engineering, Marketing, or a related field. Proven track record in leading technical innovation and managing cross-functional teams. Ability to work across diverse technical and functional domains. Strong decision-making, issue resolution, and team guidance capabilities Preferred Qualifications That Set You Apart: Experience with Agile product development methodologies. Technical expertise in both hardware and software development. PMP or equivalent project management certification. Experience mentoring and coaching other project managers Our Culture & Commitment to You: WHY EMERSON . We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world s most complex problems for our customers, our communities, and the planet. You ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. . Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you ll find your chance to make a difference with Emerson. Join our team - let s go!

Step into the role of FCS Analyst, where youll provide first-class support in the field of Sanction Screening and Fin Crime Domain. Roles and Responsibilities: To fully support the Control Environment ensuring Barclays complies with all regulatory requirements. Responsible for the identification of non-compliant cross border payments (with missing or incomplete information). To review data within the Control IT sampling tool, review customer account information (SOLD & Full serve) and raise swift request for information to other Financial Institutions in the Query Management system (QMS). The Role holder must be detailed oriented with the ability to multitask, prioritize work assignments, communicate effectively with internal staff and counter parties, and complete assignments accurately and in a timely manner. To develop existing control testing strategies looking for automation opportunities. To provide specialist, objective analytical insight based on data and/or control output. Utilize testing and control analysis to drive improvement opportunities through to implementation. To formulate and present recommendations based on analysis to influence the decisions of senior management. To confirm compliance with existing work practices and policy. Key skills required for this role include: Fin Crime. Financial/ Sanction Screening. Stakeholder Management. Proficiency in Microsoft Office, Excel, Word and PowerPoint. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Pune. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Embark on a transformative journey as an Analyst - Customer Screening at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Perform Customer due diligence and screening checks as per compliance guidelines. Review and validate customer documents for completeness and accuracy. Conduct screening against watchlists (e. g. , sanctions, PEPs, adverse media). Maintain proper documentation for verification and screening results. Escalate suspicious or incomplete profiles as per escalation procedures. Prior experience in screening, compliance, or a similar domain. Ability to manage multiple tasks and meet deadlines. Minimum Qualification - bachelors degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

This role focuses on building a Patient-First Culture across all CARE Group hospitals. It includes improving patient and attendant experiences, handling feedback and complaints, service recoveries and supporting hospital teams, training, and implementing continuous improvement initiatives using technology, people, and processes. The role also involves coordination with the Quality and ESG teams on regulatory and audit preparedness. Key Responsibilities: Build Patient-Centric Culture Promote patient-friendly practices and empathy-led behavior across units. Champion CARE with Compassion at all touchpoints. Manage Patient Feedback (CARE assist) Monitor and ensure effective functioning of CARE assist feedback platform. Ensure timely closure of RCAs and adherence to TATs. Analyze trends to recommend improvements in SOPs and workflows. Monitor & Strengthen We Are Listening Initiative Ensure proper implementation of the We Are Listening program across all units. Regularly review execution and visibility of this initiative. Encourage proactive patient listening and response actions. Complaint Management & Escalation Monitor repeated and high-impact complaints. Timely escalate critical concerns to the corporate senior leadership team. Support service recovery actions with empathy and urgency. Service Recovery Implementation Ensure prompt and appropriate response to service failures. Monitor status and effectiveness of recovery efforts. Guide unit teams on handling sensitive issues with care. Training & On-Ground Coaching Train patient welfare teams on soft skills and technical tools. Conduct on-the-job coaching during unit visits. Unit Visits & Ground-Level Understanding Visit units regularly to observe ground realities. Identify gaps and ensure real-time process corrections. Weekly Review & Performance Tracking Conduct structured calls to monitor TATs, recovery status, and process issues. Track and improve NPS (Net Promoter Score) and PSI (Patient Satisfaction Index). Online Reputation Management (ORM) Monitor and coordinate responses to reviews on Google, Facebook, Twitter, and LinkedIn. Ensure timely and professional updates on public portals. System Improvement & SOP Alignment Propose tech upgrades and process improvements. Revisit SOPs regularly to align with evolving patient needs. Problem-Solving Framework Implement structured issue resolution: Define the problem Diagnose root cause Remedy the issue Lock improvements to sustain change NABH & Quality Coordination Update NABH-related documentation and presentations as per latest editions. Share monthly data with ESG and Quality teams. Deliver NABH and service quality training to down-the-line staff. Stakeholder Collaboration & Reporting Engage with Unit Heads, Quality Leads, Nursing, Medical, Hospitality and Operations. Prepare monthly updates and CEO review presentations. Champion Patient Advocacy Voice the needs and concerns of patients at strategic forums. Promote CARE as a benchmark for humanised healthcare. Develop and prepare Monthly MIS for review

The Client Incentive Operations team are responsible for managing Client Incentive and Merchant Acceptance Incentive agreements. We ensure compliance with contractual terms and determine the accounting treatment of each incentive deal and conformity with US GAAP. We use lean/six sigma process methodologies to provide benefits to our stakeholders regarding quality, cost and schedule associated with our work. This role is to support the operations of client incentive teams from all regions worldwide. Essential Functions: Manage Incentive contracts for all regions Analyze newly executed incentive contract terms to assess Visa contractual obligations and determine appropriate accounting treatment based on Visa policy and procedure Review proforma to ensure accuracy of contract interpretation and application of Visa accounting policy respectively Setup incentive contracts in Oracle Revenue Management and Billing (ORMB) system per contract terms, ensuring that all key obligations have been accurately addressed. Ensure consistencies in the process especially those to accommodate system limitation Manage, track, and process contractual payments per terms of contracts accurately and timely for all regions Liaise with Sales, Legal and clients to determine the fulfillment of contractual obligations. Review on-going contract performance and update future performance /amortization schedules, as needed Responsible for inquiries and issue resolution related to the assigned contracts Coordinate with the bigger Client Incentive Operations team, understand the various deals across regions and ensure a consistent business process applied globally for a similar contract structure Support ad-hoc analysis or project as needed Ensure key production metrics for the month are met Basic Qualifications: 1) 2+ years of work experience with a bachelor s degree or an Advanced Degree (e.g. MBA) 2) 2-5 years of relevant working experience Preferred Qualifications: 1. Bachelors in accounting 2. Chartered Accountant or CPA preferred but not required 3. Audit or accounting experience 4. Attention to detail and highly organized 5. Self-motivated, ability to function well independently as well as in a team, and comfortable in a fast-paced and dynamic environment 6. Strong leadership and interpersonal skills 7. Strong business analysis skills, excellent verbal, and written communication skills 8. Proficient in advanced Excel skills, familiar with Oracle based application is a plus

Must have worked extensively on Planning tools like Long Term Planning, Sales & Op Planning Must have worked on Forecasting and Demand Management functionalities Must have configured and utilized Planning Strategies, Requirement Types & Classes Must/Should have worked on MPS, MRP including troubleshooting and issue resolution Should have knowledge on Capacity Planning and Leveling Must have knowledge on integration with Non-SAP Planning applications eg Kinaxis Must have full-life cycle implementation experience

QTC INFOTECH is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Job Overview: We are looking for a detail-oriented and skilled Website QA/Test Engineer to join our team. In this role, you will be responsible for ensuring the quality, functionality, and performance of websites built on platforms like WordPress , OpenCart , custom PHP frameworks , and Shopify . You will conduct comprehensive manual and automated testing, identify and track bugs, and collaborate with cross-functional teams to ensure a seamless user experience across all browsers and devices. If you have a strong eye for detail, a solid understanding of web technologies, and a passion for delivering flawless digital experiences, we d love to hear from you. Responsibilities : Review project requirements and design files to create detailed test plans and test cases Perform manual and automated testing on websites built using PHP-based CMSs (WordPress, OpenCart, custom frameworks) and Shopify Conduct functional, UI/UX, regression, cross-browser, and responsive testing Validate APIs and perform backend data checks using tools like Postman or browser dev tools Collaborate with developers and designers to ensure timely issue resolution Generate QA reports and support deployment testing on staging/live servers Ensure compliance with performance benchmarks and security standards Requirements and Skills: 3-4 years of experience in website QA/testing Strong understanding of PHP-based systems such as WordPress, OpenCart, and other PHP MVC frameworks (e.g., Laravel, CodeIgniter) Experience testing Shopify websites including themes, apps, and checkout flows Familiarity with HTML, CSS, JavaScript, and browser developer tools Hands-on experience with BrowserStack, Postman, Selenium, or equivalent testing tools Strong knowledge of cross-browser compatibility and responsive behavior testing Solid understanding of site speed testing tools (e.g., GTmetrix, Lighthouse) Excellent attention to detail and documentation skills

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Maersk is a global leader in integrated logistics, having been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer: Joining Maersk means a career where you directly contribute to the success of our global operations. We provide ample opportunities for professional and personal growth, encouraging you to join a forward-thinking team that embraces innovation and cutting-edge technologies. You'll collaborate with diverse colleagues, gaining exposure to international business practices, all while benefiting from our commitment to work-life balance and flexible working arrangements. Position Summary: As a Customer Service Representative specializing in inbound calls, you will be the primary point of contact for our valued customers. This role involves interacting with customers via inbound calls (or emails, as needed) to provide customer service support and resolve routine to complex problems regarding Maersk's products or services. You will be instrumental in clarifying customer requirements, probing for understanding, and utilizing decision-support tools to provide appropriate resolutions. We are looking for someone with excellent communication skills in English and a strong customer-centric approach. Key Responsibilities: Customer Interaction: Interface with customers via inbound calls, emails, and other communication channels. Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures. Issue Resolution: Clarify customer requirements, probe for understanding, and utilize decision-support tools and resources to appropriately provide resolution. You should be able to handle complex queries from customers and resolve them independently. Empathy & Rapport Building: Listen attentively to customer needs and concerns, demonstrate empathy, and maximize opportunities to build rapport. Performance Standards: Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs). Knowledge & Tool Utilization: Continuously learn and effectively use internal tools and required knowledge to handle customer queries, requests, and complaints efficiently. Customer Satisfaction & Business Performance: Actively participate in activities designed to improve overall customer satisfaction and contribute to enhanced business performance. Sales Enhancement: Offer additional products and/or services to improve sales opportunities where appropriate. Documentation & Information Retrieval: Accurately track, document, and retrieve information for customer queries, requests, and complaints to ensure comprehensive resolution records. Problem-Solving: Demonstrate strong probing and problem-solving skills to address and resolve customer issues effectively. Continuous Improvement: Confirm customer understanding of the solution provided and offer additional customer education as needed to prevent future issues. Candidate Profile: Experience Mandate: Minimum of 2.5 years of inbound call center experience is mandatory. Education: Graduate or Undergraduate in any discipline (specific educational requirements may vary based on job requirements). Customer Service Orientation: Courteous with a strong customer service orientation. Technical Proficiency: Strong computer navigation skills and general PC knowledge. Communication Skills: Ability to effectively communicate, both written and verbally, with excellent English language proficiency. Dependability & Detail: Dependable with strong attention to detail. Adaptability: Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly. Resilience: Tolerance for repetitive work in a fast-paced, high-production work environment. Teamwork: Ability to work effectively as a team member, as well as independently. Professionalism: Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner. Flexibility: Ability to rotate shifts, as needed. To Apply: We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [ [HIDDEN TEXT] ].

Application Support L1 Ref: JN-052025-775399 Experience: 12 years (Preferred) Shift: 247 rotational (Night shift cab drop to metro station provided) Interview Mode: Face-to-Face Only Job Summary We are looking for a highly motivated and technically adept L1 Application Support Analyst to join our service operations team. This role involves providing exceptional technical assistance and customer service across applications and systems, ensuring minimal downtime and high user satisfaction. Key Responsibilities Troubleshoot and resolve software, application, and code-related issues via phone, email, and chat. Analyze incidents and identify root causes to deliver effective solutions. Document all incidents, actions, and resolutions within the ticketing system. Collaborate with cross-functional teams to resolve complex or escalating issues. Keep up with the latest technologies and apply new knowledge to optimize support delivery. Consistently meet or exceed defined SLAs and KPIs. Ensure accurate, clear communication with end-users and maintain a high level of professionalism. Required Skills & Knowledge Education: B.Tech or Graduate degree. Experience: 12 years in a technical support or service desk role, ideally in a large enterprise environment. Strong foundation in: Java, React, APIs, Microservices Computer systems, software, containerization, and networks Exceptional communication, interpersonal, and customer service skills. Ability to prioritize in a fast-paced, high-pressure environment. Strong analytical and troubleshooting skills. Familiarity with ITIL or IT service management frameworks is a plus.

Naksha solutions is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.