IND Configuration Analyst I

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS

Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
GENERAL DESCRIPTION OF ROLE:

• Ongoing Operations

• Detailed knowledge of their client’s flexible benefit plan enabling them to support the client and the internal team;
• Provide technical expertise and domain knowledge
• Work with the Business Analyst /System Analyst/ Data Analyst to ensure key learning areas are driven out across all flex clients.
• Should be able to perform transparent communication with Ops Manager/Team.

• Design & Configuration

• Designing/encouraging innovative functional solutions which meet the needs of the client and are in line with the current strategy for the product
• Configuring the flexible benefit platform, workflow and content management systems in line with the business requirements
• Include configuration friendly comments in the customization and descriptions to ease the maintenance
• Assigned tickets should be delivered with 1st time quality and no issue with proper impact analysis
• 100% coverage in unit testing in terms of the requirements from the Plan Provision
• Peer review of aligned projects should be within acceptable limits.
• Should be responsible for doing peer review on area of expertise
• Actively referring Client data warehouse/Training Videos before reaching for any support and there should be not instance for lapse on this process
• SYD Champion in any area within your function/COE

• Internal Acceptance Testing & User Acceptance Testing
  • Taking ownership of actions and defects from user acceptance testing and implementing solutions / fixing such defects until resolved completely

• Release Management
  • Encourage best practice/champion for the release of configuration items
  • Supporting system releases in the form of test support.

• Influence
  • Best configuration and release practices within the team

SKILLS/COMPETENCIES REQUIRED:

• Good Communication skills – both written and verbal
• Should be sound with Teamwork, Time Management, Analytical Skills
• Flexibility to occasionally extend work hours to meet business needs
• Should have sound analytical skills
• Basic SQL skill / Knowledge of Databases
• Web technologies: HTML, CSS

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.