Head of Operations

We are seeking a dynamic and experienced Head of Operations to oversee and manage the day-to-day operations of our luxury resort. The ideal candidate will ensure exceptional guest experiences, maintain high standards in service delivery, manage departmental teams, and drive operational excellence. This role demands a hands-on leader with a deep understanding of luxury hospitality, attention to detail, and the ability to manage a large team while maintaining the brand’s high-end standards.

Key Responsibilities:

•         Oversee daily operations of all departments including Front Office, Housekeeping, F&B, Maintenance, Spa, and Security.

•         Ensure a consistent and exceptional guest experience across all service touchpoints.

•         Monitor and improve service quality, operational efficiency, and cost-effectiveness.

•         Lead, mentor, and train department heads and ensure adherence to SOPs and brand standards.

•         Develop operational strategies to improve occupancy, revenue, and profitability.

•         Conduct regular audits and inspections to ensure compliance with safety, hygiene, and quality standards.

•         Coordinate with the sales and marketing teams to support events, promotions, and guest engagement programs.

•         Implement sustainable and environmentally friendly practices throughout the property.

•         Analyze feedback, reviews, and internal reports to drive continuous improvement.

•         Prepare and manage budgets, forecasts, and resource planning.

•         Act as the point of escalation for guest issues and operational concerns.

Qualifications & Requirements:

•     Bachelor’s or Master’s degree in Hospitality Management or related field.
•  Minimum 8–10 years of experience in hospitality operations, with at least 3–5 years in a leadership role in luxury resort or hotel management.
•     Strong understanding of luxury service standards and guest expectations.
•     Excellent leadership, interpersonal, and team management skills.
•     Proficiency in hotel management systems and Microsoft Office Suite.
•     Strong analytical, problem-solving, and decision-making abilities.
•     Flexible, adaptable, and able to work under pressure in a fast-paced environment.
•     Willingness to be based on-site and work on weekends and holidays when required.

Preferred Attributes:

   •         Experience in opening or scaling resort operations.

   •         Knowledge of sustainability and wellness-focused hospitality practices.

   •         Familiarity with regional languages is a plus.