Head of Operations

Job Description

Job Description: Head of Operations Company: DigiMag Location: Mumbai | Full-Time | On-Site About DigiMag DigiMag is a Mumbai-based digital marketing agency known for its impactful creativity and holistic 360° marketing strategies. With over 150 brands served across 15 countries, we specialize in Digital Content, Social Media Management, Website Development, SEO, and Design. We’ve built a dynamic portfolio through integrated campaigns for renowned brands and are now scaling globally with a commitment to innovation and performance. Role Overview We’re looking for an experienced, strategic, and process-driven Head of Operations. This leadership role requires someone who can manage a fast-paced team, streamline workflows, and drive results while maintaining creative excellence across client accounts. Key Responsibilities Oversee day-to-day operations of the social media team across multiple platforms and clients Set strategic goals, KPIs, and execution roadmaps for campaign planning, delivery, and reporting Collaborate with Creative Directors, Account Managers, and Performance Teams to ensure quality, timeliness, and innovation in output Implement SOPs, tools, and processes to optimize performance and team productivity Monitor team bandwidth, delegate efficiently, and ensure resource balancing Act as the key escalation point for client deliverables, timelines, and social media performance Lead recruitment, training, and performance reviews for the social team Stay up-to-date with trends and ensure the team adapts to platform changes, new tools, and best practices Deliver regular insights, performance reports, and growth recommendations to senior management Who You Are 3 to 4 years of experience in social media operations, including leadership roles in agency environments Deep understanding of content marketing, social media strategy, and digital campaign execution Strong leadership and communication skills, with experience managing cross-functional teams Proficient in using project management and social scheduling tools (e.g., Trello, Notion, Sprout Social, Meta Suite) Detail-oriented with a passion for process and problem-solving High-level client servicing experience is a must