2302 Gcc Jobs - Page 25

About CleanHarbors Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CTO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 23,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees Responsibilities Safety Kleen Environment | Safety Kleen Pricing & Restriction Analyst Responsibilities Job Title: Analyst Pricing Shift Timings: 12:00 pm to 09:00 am IST / Flexible with shift timings as per Business needs Functional Requirement 0- 3 years of related working experience B.com from an accredited university (MBA will be a strong advantage) Strong command over communication (written and verbal) - Speaks/ writes clearly and persuasively, identifying key findings and takeaways and tailoring messaging style to the intended audience; listens well and does not hesitate to request clarification, if required; proactively presents findings and is comfortable speaking in group environments Team Player & Commitment towards role and responsibility; detail oriented Sense of urgency to provide answers when request is from an employee working at customer site we can train the system but need a general understanding of prioritizing and working with others. Technical Skills Good analytical and computer skills, strong attention to detail Interpersonal Skills: Acts with urgency to perform tasks quickly while demonstrating attention to detail; is accountable for the accuracy and quality of all produced deliverables; commits to long hours of work when necessary to achieve goals; is flexible regarding changing priorities; values the opinions of a diverse group of stakeholders and treats all people with respect. Able to develop strong working relationships with remote colleagues in other countries Analytical Skills & Lateral Thinking: Follows a systematic approach by evaluating each request and identify deviations from the standard process Reasoning & decision-making Skills: Should be vigilant and question if any request is going out of the standard process. Also make critical decisions and provide approvals to other counter parts with regards to processing a specific request(s) Qualifications Job Description Restrictions Maintain database by entering new or updating existing restrictions, upon request of account owners Acts as central point of communication and liaison for all restriction related issues company wide. Investigate and facilitate resolution to restriction related issues and advise solutions for customer allegations related to restriction violations Diligent record keeping is required to document most restriction related updates. SK Pricing Key Responsibilities Contract creation by using excel Calculation of freight and transport as per the request/project Ability to work on reports Follow-up on all open pricing actions to ensure that customer SLAs are being met; review daily order and invoice reports to identify pricing errors in systems of record and/ or unexpected changes in cost assumptions and recommend the appropriate pricing actions; update tracking tools for deals (quotes) and base oil prices And perform other duties as required and prioritized by the VP of Pricing Management SK Environmental Responsibilities Change the fuel flags as needed/request Link the chains validating tax exemptions certificates Extend the contract as needed/request

Job Summary: As part of a high-performing strategy team, you will work with leading global and local clients to co-create agile, resilient, and data-driven operating models that align with evolving business strategies and future-of-work trends. You will play a key role in shaping client transformation journeys, managing senior stakeholder relationships, and mentoring junior team members. Roles & Responsibilities: Lead client engagements in shared services design, operating model development, and organizational redesign. Drive data-driven strategy and workforce transformation initiatives. Translate business strategy into actionable operating models and transformation roadmaps. Leverage analytics and visualization tools to generate insights and recommendations. Collaborate stakeholders as a trusted advisor. Mentor and develop junior team members, fostering a culture of inclusivity and continuous learning. Strengthen relationships with global client teams to identify value opportunities Professional & Technical Skills: Ability to demonstrate high integrity and credibility Database management skills (MS Access) Expertise in designing target operating models (TOM) and enterprise-wide organizational structures. Strong understanding of global business services (GBS) and shared services frameworks. Experience in job architecture redesign and role clarity initiatives. Ability to align organizational structures with business strategy and digital transformation goals.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India. Job Summary: Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization. Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. Adept at stakeholder management, especially with U.S.-based leadership, ensuring service excellence through strong governance and collaboration. Skilled in building high-performance cultures, managing global teams, and implementing scalable processes. Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments. Qualifications & Experience : 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles. Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT. Proven experience in building, scaling, and transforming shared services or global capability centers. Experience in stakeholder management, preferably with US-based teams and leaders. Strong business acumen with an ability to influence and drive results across geographies. Excellent leadership, communication, and conflict resolution skills. Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred. Preferred Attributes: Experience managing teams across multiple shifts, including night operations. Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools). Demonstrated ability to operate at both strategic and tactical levels. High resilience, problem-solving ability, and decisiveness in ambiguous environments. US visa and travel history to US / CAN or other GCCs in Europe If you are interested, Please share your resume to 'akhil.k@msisurfaces.com' Thanks & Regards Akhil K HR Recruiter II Email: akhil.k@msisurfaces.com

Overview This role is a technical lead role within ICC, Hyderabad that will co-ordinate with Data Science and Analytics team on creation of new digital capabilities and sustaining existing digital capabilities. This role will act as the key technical expert dedicated to Foods Packaging Modeling & Simulation development (70%). This role also has the managerial responsibility of leading all DSA-ICC associates (30%). This role will act as one of the key technical specialists for packaging modeling & simulation. This role also will serve as local simulation team Lead to drive overall deliverables. The role will be responsible for performing simulations using FEM, DEM, CFD and other techniques and providing insights that influence the design and development of R&D applications, with focus on Foods Packaging applications. This role will also Collaborate with internal and external stakeholders in a global setting and will support Troubleshooting & Problem Solving to Diagnose and resolve issues related to simulation models and results. This role also is responsible for developing 3DX Apps, Graphical User Interfaces (GUI) and simulation templates. This role will also provide leadership to all simulation and modelling teams ( including other associates ). Responsibilities Lead a team of Modelling, Simulation and other SMES of DSA team ( Including Bev Pkgs Teams) based out of Hyderabad. Provide Strategic direction in alignment with global teams and ensure timely delivery of Committed projects. Functional Responsibilities Deliver Foods Packaging Simulation models and apps per Simulation Roadmap and Timeline above Deliver modeling and simulation projects using 3DX, other general purpose and specialized numerical software. Collaborate with Dassault experts directly on delivering perfect packaging simulation templates and apps Design and develop innovative experiments to validate and improve models. Support other senior simulation engineers on assigned simulation tasks including CAD creation, CAD cleaning, meshing, pre-processing, post processing, creating visuals of data Work with external partners, software vendor, university, engineering firms, to develop technologies needed to fulfil PepsiCo need. Additional responsibilities in combining physics-based simulation, sensor technology, data analytics (AI/ML) to deliver digitized innovation projects (digital twin), Support Computational Chemistry projects by data collection and literature research New technology introduction and implementation Qualifications PhD. with simulation concentration and 8+ years of work experience, MS with 10+ years experience Background in mechanical engineering, solid mechanics or related field Packaging experience with cardboard boxes, films, pallets, is a big plus but not necessary Hands-on experience with commercial software - CFD (ANSYS FLUENT, STAR-CCM+), FEA (ABAQUS, ANSYS Mechanical), DEM (ROCKY, EDEM), COMSOL. Knowledge about computational chemistry (hands on software experience with MOE, Shrodinger a plus) Experience designing and conducting physical testing required to formulate and/or calibrate models, i.e., Wind tunnel, mechanical testing, thermal measurements, Data Acquisition, High speed imagery, etc. Experience with Python, MATLAB, R, JMP a plus. Experience with VR/AR assets creation using KeyShot, Unity, Unreal, or Omniverse a plus. Knowledge and experience in food/beverage production and process engineering a plus - extrusion, drying, frying, mixing, filling, food safety. Strong project management and communication skills. Ability to collaborate with internal and external partners in a global setup. Robust understanding of engineering principle with experience in the area of fluid dynamics, thermodynamics and heat transfer. Experience with state-of-the-art modeling software that capable to model multi-physics problem involving multi-phase fluid flow and heat transfer in engineering and manufacturing processes. Knowledge of how to use simulation to evaluate new and novel technologies for PepsiCo’s innovation in processing/packaging.

Net2source.inc is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 32 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East. Job Title: Delivery Manager – UAE Staffing Location: Noida / Bangalore / Vadodara, India Job Type: Full-time Shift Timing: UAE-aligned working hours (Gulf Standard Time) Job Summary We are looking for a skilled Delivery Manager to lead project execution and service delivery for our UAE-based clients, operating from our India delivery centers. You will manage cross-functional teams, ensure client satisfaction, and align deliverables with project goals, SLAs, and compliance expectations. Key Responsibilities 🔹 Project Delivery & Governance Lead and manage the end-to-end delivery of UAE client projects from India. Define and monitor project scope, schedule, resource plans, and budget. Drive governance practices include weekly reporting, dashboards, and performance reviews. 🔹 Client Coordination Act as the offshore delivery contact for UAE-based stakeholders. Maintain strong working relationships with client teams across time zones. Align with the UAE onshore team for escalations, updates, and delivery alignment. 🔹 Team & Resource Management Manage and mentor delivery teams across locations. Forecast resource needs and support hiring initiatives in coordination with HR. Promote team collaboration and adherence to agile or hybrid delivery models. 🔹 Risk, Quality & Compliance Proactively identify and mitigate delivery risks and project blockers. Ensure compliance with UAE-specific security, data privacy, and quality standards. Align offshore processes to UAE/GCC expectations and SLAs. Required Skills & Qualifications ✅ Experience 7–12 years of experience in IT, Non-IT or Engineering delivery/project management. Hands-on experience managing Middle East (especially UAE) client accounts preferred. Background in industries like IT Services, BFSI, Logistics, or ERP is a plus. ✅ Education Bachelor’s degree in Engineering, Computer Science, or related technical field. ✅ Soft Skills Excellent written and verbal communication in English. Strong stakeholder engagement skills across cultures and time zones. Ability to handle pressure and multitask across projects. Preferred Qualifications Prior experience working in a global delivery model (onsite-offshore). Understanding of UAE/Gulf client expectations, cultural norms, and business etiquette.

About The Role At Uber, providing amazing customer support that establishes trust for riders, earner partners, eaters, and delivery partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. As a key support role for your Region and WFM Program Manager, you will be involved in various activities to ensure the optimal functioning of designated programs. This includes collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, you will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management. You will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. You will also review forecasts and gather insights for weekly capacity calls with BPO partners. You will also help drive SLA management, reviewing historical and projected metrics, analysing performance data, and presenting observations to address efficiency gaps. This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings. What The Candidate Will Need Meetings with Internal Stakeholders: Attend and participate in performance management discussions Participate and support FTE governance process Contribute to weekly business reviews Meetings With External Stakeholders Engage in discussions with BPO partners pertaining to capacity management Participate in performance management discussions with external stakeholders Program Management Manage new LOB launches and footprint changes Provide support for data required for Jira disputes Participate in and contribute to projects that improve business efficiency, such as cost savings and operational efficiency improvements in WFM processes Data Management Prepare WFM QBR data Ensure WFM data sources and internal reports are up to date Gather and organize insights from reviews for weekly capacity calls with BPO partners Ensure WFM data sources are up to date across SL, AHT, TPH reports, capacity planning, S&D, and other internal/ad-hoc reports and project files SLA Management Review historical core metrics from a WFM perspective on a weekly basis (Trips, Contact Rate, Inflows, AHT, Occupancy, Shrinkage, Costs, etc.) Review projected capacity in BPOs and ensure alignment with provided forecasts Gather insights from GCC for performance analysis and share with RCO as needed Present observations on efficiency metric degradation, productivity gaps, heatmap issues, seasonality trends, etc. Provide clear insights and recommend actions to address any issues and improve efficiency metrics Basic Qualifications Experience in BPO Workforce Management Basic contact forecasting skills Advanced Capacity Planning Skills BPO realtime management experience Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders. Strong analytical and problem-solving skills with a keen attention to detail. Ability to derive insights from data and recommend action Ability to work independently and prioritise tasks effectively Should be well versed with use of generative AI tools like Gemini, chatGPT etc. Willing to work in shifts Preferred Qualifications Worked in a captive unit to manage outsourced BPO vendor partners Experience in working with Google Sheets/Excel/SQL/Tableau and Looker Studio is preferred NICE IEX WFM tool experience

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India Job Summary: We are looking for a Digital Finance Manager tolead a team and partner with the Digital Business, Tech & Finance teams across SSCM (US) & SSCB (India) to drive business outcomes in a financially prudent manner. They will be responsible for providing analyses, insights and business intelligence that helps identify performance drivers and guide appropriate tactical actions to improve financial outcomes. To be successful one should have: Strong understanding of financial concepts Strong online retail acumen, should be eager to research new trends & concepts Partnership mindset - enabling Digital & Tech teams to deliver experiences, products and solutions by taking responsibility for financial prudence Bias towards action and outcomes Forward looking mindset to shape goals and build a winning culture for the team Strong communication skills to communicate across organization hierarchy, functions, geographies, teams An innate drive for learning & mentoring team Strong conflict resolution mindset with a focus on outcomes Roles & Responsibilities: Core Responsibilities: Trusted Finance Business Partner Design, develop & produce insightful financial & business performance reports, dashboards and analyses. Provide proactive and timely financial analysis that highlights risks and opportunities to drive better business decisions Provide in-depth analysis on financial performance and root cause variances to forecasts. Solve complex problems with an analytical mindset; build frameworks for future analyses as appropriate. Facilitates financial forecasting and planning processes that support monthly forecasting, annual planning, Board of Director meetings and Earnings Call preparation. Seeks to maximize financial returns through communication of financial and non-financial insights to leaders. Analyzes using multiple data sources, translates findings into clear & understandable themes, and delivers actionable insights and recommendations. Develops business cases for key initiatives by creating robust financial models; identifies risks and engages the business owner in risk mitigation and trade-offs. Tracks and measures key KPIs that provide insight into an initiative’s success (leading and final indicators). Effective Team Leader : Ensure a fully staffed and capable team with strong culture of delivery and camaraderie. Set goals, measure & provide mentorship and guide on career path to direct reports. Coaches and mentors associates on improving their business and financial knowledge. Builds a culture of driving value and productivity within the team. Years of Experience: Required experience: Experienced in business and financial analyses, financial modeling, and analytical problem solving. 7 - 10 years of prior experience in Retail / Digital Commerce / Finance functions. Experience in managing & coaching teams. Experience in P&L analysis / management. Preferred experience: Experience in managing a full P&L Experience in GCC environment managing stakeholders across time zones. Experience working in a large matrixed organization Education Qualification & Certifications Required: Bachelors degree in Engineering / Business / Finance Preferred: Masters degree in Business / Finance, qualified Finance professional Skill Set Required Primary Skills (must have) Expert in business and financial analysis using MS Excel Working knowledge of BI reporting & budgeting tools (Power BI, TM1 or equivalent) Working knowledge of Microsoft office suite Secondary Skills (desired) Understanding & experience in Python / R based analytical packages Good background in statistical modelling Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.

About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance. Senior Manager Business Operations – India Technology Hub A Day in the Life: The role will serve as a strategic advisor, thought partner, and execution lead to the VP – Technology. This role is critical in driving organizational efficiency, enabling smooth day-to-day operations, and ensuring global alignment across business, technology, and administrative functions within the India Tech Hub. The incumbent will oversee strategic planning, communications, governance, and business operations, acting as the operational engine behind the technology leadership team. Expected Responsibilities: Strategic Leadership & Advisory: Act as a trusted advisor to the VP – Technology on strategic and operational priorities. Coordinate and track execution of key programs and projects, ensuring timely delivery and stakeholder alignment. Lead quarterly and annual planning processes, including preparation for board/business reviews. Provide data-driven recommendations to support decision-making and long-term planning. Lead and develop a dynamic business & facility operation team that is focused on support, operations, and planning. Business Operations & Governance: Lead key business operations functions: annual planning, budgeting, KPI tracking, risk management, and compliance. Establish governance frameworks and operating rhythms (e.g., QBRs, staff meetings, leadership offsites). Manage executive-level dashboards, metrics, and reporting for business operations and project outcomes. Own leadership meetings – set agenda, ensure follow-ups, and track decisions and action items. Organizational Effectiveness & Communication: Enable effective internal communication from the VP / SVP's office to technology teams and global stakeholders. Support change management initiatives and cultural alignment with global standards. Manage leadership communications including decks, reports, townhalls, and board level documentation. Serve as a communication bridge between the VP, ITH Leadership, internal / external stakeholders, including global leadership, partners, and cross-functional teams and ensure plans are communicated in a timely manner, including risks and opportunities. Draft executive communications, presentations, and reports for leadership reviews and global updates. Project & Program Management: Lead or support strategic programs across technology, people, and operations domains. Track key initiatives across the organization, resolving roadblocks and ensuring alignment. Drive digital transformation and process improvement projects to enhance productivity and align with global standard processes. Stakeholder Engagement & Collaboration: Coordinate with global counterparts & serve as a liaison between India leadership and global. Build and maintain relationships with internal and external stakeholders for seamless operations. Lead special projects on behalf of the VP / SVP Leadership (e.g., setting up new teams, innovation programs, vendor strategy, due diligence for tech partnerships). Drive employee engagement activities and act as a cultural ambassador for ITH. Site Projects & Initiatives: Drive and manage key site-related projects aimed at improving operational efficiency or enhancing the overall employee experience. Work closely with the VP to prioritize and execute these projects in alignment with broader business goals. Day-to-Day Business Operations: Leads day-to-day operating rhythm, communications, and engagement for technology hub, supporting the VP initiatives and ensuring the efficient operation of the Technology organization within the location. Facilities & Admin Business Operation: Lead and develop a high-performing team responsible for managing all aspects of business and facility operations, including: Facilities Management, Food & Catering Operations, Event Management & Logistics, Administrative & Coordination Support, Security & Safety Oversee the day-to-day operations of office facilities, ensuring effective maintenance, cleanliness, implementation of safety protocols, and optimal space utilization Manage relationships with external vendors and service providers for facility-related services. Act as a key operational point of contact, supporting the VP and senior leadership in daily operational needs. Anticipate potential challenges and proactively address issues to minimize disruptions to operations. Education: Bachelor's degree or equivalent in Business Administration, Operations Management, or related field. Experience: 10-12+ years of experience in technology, business operations, consulting, or strategy roles, ideally in a tech environment. 2+ years in supporting senior leadership teams is a bonus. Proven experience in managing and supporting senior leaders and organizations in a fast-paced, dynamic work environment. Managerial experience handling large scale operations, ideally in a fast-paced IT / ITES operations environment, preferably product-based companies. Experience managing a high-performing team, providing clear direction, fostering collaboration, and ensuring accountability to deliver results at scale. Demonstrated knowledge of best practice PM methodologies and a desire for continuous improvement. Experience managing multi - projects and scaling site operations Experience leading a team, managing to deliverables Experience working in a GCC or a global technology organization preferred. Prior experience in management consulting, CoS roles, or running PMO functions is highly desirable. Strong background in managing facilities, vendor relations, event logistics, and team management. Familiarity with employee engagement initiatives or corporate wellness programs. Knowledge of local regulations related to office operations, facilities, compliance, and employee safety Great interpersonal and communication skills and very strong organization, analyitcal, and follow-up capabilities. Technical tools & proficiency: Smartsheet, SharePoint, and the MS Suite (excellence in MS Excel) Experience working in an Agile environment Jira and Confluence mastery Experience working with procurement tools like Coupa Skills & Competencies: Leadership: Strong leadership skills with the ability to motivate and manage a team. Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with different stakeholders. Project Management: Strong project management skills, including planning, budgeting, and execution. Problem-Solving: Ability to anticipate operational challenges and solve problems efficiently and effectively. Organizational Skills: Exceptional organizational skills with a keen eye for detail and prioritization. Vendor Management: Experience managing relationships with external service providers and vendors. Tech-Savvy: Comfortable with office technology, scheduling tools, and basic IT troubleshooting. Cultural awareness: Ability to foster inclusion and work effectively in a diverse, multicultural environment. We are all leaders, committed to growth and results. Are you ready to create a positive change with your work for the community and the world? We’re looking for you. Join us.

Company Overview Treeline Business Solutions Pvt. Ltd. is a boutique provider of customized services in Business Process Outsourcing, Knowledge Process Outsourcing, Recruitment Process Outsourcing, IT Outsourcing, and Consulting Practices. Based in India and Saudi Arabia, Treeline serves a diverse client base across India, the US, GCC, and Africa. Known for high-quality work, quick turnaround, and strict confidentiality, Treeline is committed to delivering sustainable value to clients while growing as a trusted service provider in the KPO/BPO industry. Job Overview This is a full-time Financial Accounting position based in Chennai and Tiruchirappalli, aimed at candidates with 0 to 1 year of experience. As a fresher-level role, the position will offer fundamental training and exposure to essential financial accounting software and processes. The successful candidate will assist in financial reporting, accounts payable, accounts receivable, and other financial analysis tasks. Qualifications and Skills Proficiency in handling accounts payable and receivable while ensuring accuracy in financial transactions. Basic understanding of reconciliation processes to ensure financial integrity and accuracy in reporting. Familiarity with financial reporting standards and the ability to assist in generating financial statements. Competency in managing general ledger tasks, contributing to the accuracy of financial records. Ability to perform financial analysis to support the decision-making processes within the organization. Excellent attention to detail and analytical skills for identifying discrepancies in financial data. Good communication skills to liaise with different departments and clients effectively. Willingness to learn and adapt to new software and methodologies in financial accounting. Roles and Responsibilities Assist in the preparation and analysis of financial statements in compliance with company policies. Handle accounts payable and receivable functions, ensuring timely processing and payment. Support in reconciling discrepancies between financial accounts and ledgers. Contribute to financial analysis and reporting, offering insights for business strategies. Maintain accurate records and documentation for financial transactions and audits. Assist in continuous improvement efforts to enhance financial processes and systems. Collaborate with cross-functional teams to ensure seamless financial operations. Participate in training initiatives to enhance skills in financial analysis and reporting.

Sales Research Analyst – LinkedIn & ICP Prospecting Location : Sector 63, Gurgaon – 100% In-Office Working Days : Monday to Friday, with 2nd and 4th Saturdays off Working Hours : 10:30 AM – 8:00 PM Experience : 1–3 years in lead research, sales operations, or market mapping roles Function : Market Research | Lead Sourcing | B2B Sales Enablement Apply : careers@darwix.ai Subject Line : Application – Sales Research Analyst – [Your Name] About Darwix AI Darwix AI is a GenAI-powered enterprise platform transforming how large sales, credit, and customer-facing teams operate. Our products analyze live conversations and behavioral data to power real-time nudging, coaching, performance analytics, and retail decision-making. We’re trusted by major names across India and the Middle East, including IndiaMart , Wakefit , Emaar , GIVA , Sobha Realty , and Bank Dofar , and are backed by global VCs and top enterprise leaders. Our team is growing rapidly, and we are looking for professionals who can help build an intelligent, data-backed sales pipeline from the ground up. Role Overview As a Sales Research Analyst , you will play a critical role in fueling our outbound sales and growth motion by identifying high-potential accounts and decision-makers across India, GCC, and Southeast Asia. You’ll work closely with SDRs, Sales Managers, and Founders to build curated LinkedIn lists, enrich prospect profiles, identify Ideal Customer Profiles (ICPs), and map target verticals. Your research will directly impact pipeline generation, campaign personalization, and deal velocity. This is a role for someone who enjoys precision, pattern-matching, and market intelligence gathering—especially across SaaS, BFSI, real estate, retail, and enterprise sales orgs. Key ResponsibilitiesTarget Account & Prospect Identification Research and compile high-quality lists of potential leads using LinkedIn, Sales Navigator, Apollo, and ZoomInfo Identify and tag decision-makers by role (CXOs, Heads of Sales, Training, Digital, Credit, or Customer Experience) Understand company size, industry, tech stack, and geography to match Darwix AI’s ICP Segmentation & List Building Segment target accounts into structured categories for sales campaigns (e.g., BFSI in UAE, Retail in India, etc.) Assign relevant tags like use case, region, size, and strategic value to improve outreach targeting Maintain a rolling pipeline of validated contacts and accounts, with 100% CRM hygiene Lead Enrichment & Validation Enrich prospect records with titles, email addresses, LinkedIn URLs, and contact information Verify and clean data using enrichment tools and manual validation workflows Ensure 100% accuracy in list formatting, contact ownership, and CRM input ICP Analysis & Market Mapping Work with Sales and Founders to constantly refine Darwix AI’s Ideal Customer Profile Support TAM/market sizing efforts by researching verticals, competitors, and adoption trends Create quick insight briefs on key accounts or verticals ahead of outreach Collaboration & Reporting Work closely with the SDR and Growth teams to align research with messaging and campaigns Share weekly research output, ICP updates, and segmentation insights Track research throughput, lead quality, and enrichment accuracy in Notion, Sheets, or CRM Required Skills & Qualifications 1–3 years of experience in sales research, data sourcing, market analysis, or a lead generation support function Proficient in LinkedIn Sales Navigator, Apollo, Lusha, Hunter, or equivalent tools Comfortable working with Google Sheets, Notion, and CRM systems (HubSpot preferred) Strong analytical skills and attention to detail Basic understanding of B2B sales funnels, SaaS buying cycles, and enterprise account structures Excellent written communication for internal documentation, tagging, and reporting Preferred Qualifications Experience building lead lists for SaaS or tech companies targeting CXOs or mid-senior executives Familiarity with the enterprise sales landscape across India or MENA Understanding of sales tools, workflows, and metrics used in B2B demand generation Knowledge of sectors like BFSI, real estate, retail, or lending is a plus Experience supporting SDRs, Sales Ops, or GTM teams in startup or early-growth companies What Success Looks Like Consistently deliver 100–150 verified leads per week across active verticals Maintain 100% data accuracy and hygiene in all lists and CRM entries Reduce SDR/AE research time by 70% through structured and segmented prospect lists Weekly reporting of industry trends, new vertical opportunities, and prospecting improvements Demonstrated ability to evolve ICP and prioritize high-conversion leads over time What You'll Get Competitive fixed compensation Performance-based quarterly bonuses ESOP eligibility after completion of performance milestones High visibility within the sales and growth function Direct mentorship from Sales and Founders Exposure to GenAI-powered sales products and market strategy development Clear path toward SDR, Sales Ops, or Market Intelligence roles Career Path 0–12 Months : Own end-to-end prospect list generation across multiple campaigns 12–24 Months : Progress into Senior Sales Research Analyst or Outbound Strategy Associate 24+ Months : Transition into SDR , Sales Operations Lead , or Growth Analyst How to Apply Send your CV to careers@darwix.ai with the subject line: Application – Sales Research Analyst – [Your Name] You may optionally include a short note describing: “How you would build a prospect list for BFSI firms in the UAE using LinkedIn.”  This is a role for those who enjoy decoding markets, finding signals in the noise, and helping GTM teams move with precision. If you're data-savvy, research-driven, and want to grow in enterprise SaaS sales—this is your launchpad.

Position: Enterprise Sales Specialist Location: Gurugram (In-office) About Darwix AI: Darwix AI is India’s first GenAI-native revenue enablement platform helping enterprise sales, credit, and retail teams sell smarter and faster. Our product suite includes: Transform+ – Live conversation intelligence and agent assist Sherpa.ai – Real-time coaching and sales nudges Store Intel – AI-led CCTV analytics for retail revenue optimization Trusted by leading brands like IndiaMart, Wakefit, Emaar, GIVA, and Bank Dofar, Darwix AI is backed by top global investors and built by leaders from IIM Calcutta, BITS Pilani, Freshworks, and Razorpay. Key Responsibilities Own and grow enterprise pipeline across BFSI, Retail, Real Estate, Pharma, and Tech sectors Drive full-cycle B2B SaaS sales: prospecting, discovery, PoCs, negotiation, and closure Engage CXOs and cross-functional stakeholders to craft ROI-driven, consultative solutions Collaborate with Product, Engineering, and Customer Success teams for solutioning and delivery alignment Maintain CRM discipline, accurate forecasting, and contribute to GTM strategies Represent Darwix AI at industry events and build partner/referral networks Qualifications 4–8 years of enterprise SaaS or tech sales with ₹3 Cr+ ARR closed in past 24 months Experience managing complex, multi-stakeholder sales cycles (6–12 months) Strong consultative selling, executive communication, and CRM hygiene Familiarity with Indian and GCC markets; exposure to GenAI, CX tech, or analytics is a plus

About the Role At Uber, providing amazing customer support that establishes trust for riders, earner partners, eaters, and delivery partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. As a key support role for your Region and WFM Program Manager, you will be involved in various activities to ensure the optimal functioning of designated programs. This includes collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, you will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management. You will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. You will also review forecasts and gather insights for weekly capacity calls with BPO partners. You will also help drive SLA management, reviewing historical and projected metrics, analysing performance data, and presenting observations to address efficiency gaps. This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings. What the Candidate Will Need Meetings with Internal Stakeholders: Attend and participate in performance management discussions Participate and support FTE governance process Contribute to weekly business reviews Meetings with External Stakeholders: Engage in discussions with BPO partners pertaining to capacity management Participate in performance management discussions with external stakeholders Program Management: Manage new LOB launches and footprint changes Provide support for data required for Jira disputes Participate in and contribute to projects that improve business efficiency, such as cost savings and operational efficiency improvements in WFM processes Data Management: Prepare WFM QBR data Ensure WFM data sources and internal reports are up to date Gather and organize insights from reviews for weekly capacity calls with BPO partners Ensure WFM data sources are up to date across SL, AHT, TPH reports, capacity planning, S&D, and other internal/ad-hoc reports and project files SLA Management: Review historical core metrics from a WFM perspective on a weekly basis (Trips, Contact Rate, Inflows, AHT, Occupancy, Shrinkage, Costs, etc.) Review projected capacity in BPOs and ensure alignment with provided forecasts Gather insights from GCC for performance analysis and share with RCO as needed Present observations on efficiency metric degradation, productivity gaps, heatmap issues, seasonality trends, etc. Provide clear insights and recommend actions to address any issues and improve efficiency metrics - Basic Qualifications - Experience in BPO Workforce Management Basic contact forecasting skills Advanced Capacity Planning Skills BPO realtime management experience Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders. Strong analytical and problem-solving skills with a keen attention to detail. Ability to derive insights from data and recommend action Ability to work independently and prioritise tasks effectively Should be well versed with use of generative AI tools like Gemini, chatGPT etc. Willing to work in shifts - Preferred Qualifications - Worked in a captive unit to manage outsourced BPO vendor partners Experience in working with Google Sheets/Excel/SQL/Tableau and Looker Studio is preferred NICE IEX WFM tool experience

Accounts & Audit Manager (Chartered Accountant) Location: IVBM, Kochi, India Reports to: Vice President & Operations Head - India Business, IVBM About IVBM: IVBM is a social entrepreneurship firm and fintech startup founded four years ago with a team of three. Today, we have grown to a team of over 50 employees across our offices in Kochi, India, and Dammam, Saudi Arabia. We serve clients across the GCC countries, with a majority presence in KSA. Job Summary: We are seeking a highly motivated and confident Chartered Accountant to lead our accounts and audit team as an Accounts & Audit Manager at our Kochi office. The successful candidate will be responsible for managing a team of Team Leaders, Accounts, and Audit Professionals, ensuring high-quality accounts and audit services to our clients. Key Responsibilities: 1. Lead and manage a team of Team Leaders, Accounts, and Audit Professionals to ensure timely and high-quality accounts and audit services to clients. 2. Plan, coordinate, and execute audits and financial statement preparations in accordance with International Financial Reporting Standards (IFRS) and local regulations. 3. Review and finalize financial statements, ensuring accuracy, completeness, and adherence to professional standards. 4. Develop and maintain strong relationships with clients, understanding their needs, and providing value-added services. 5. Stay up-to-date with changes in accounting and auditing standards, regulations, and industry developments, applying this knowledge to improve accounts and audit processes and services. 6. Mentor and develop team members, providing guidance, training, and feedback to enhance their skills and performance. 7. Manage and control accounts and audit budgets, ensuring efficient use of resources and adherence to budgetary constraints. 8. Collaborate with other departments, such as finance and operations, to ensure seamless service delivery and resolve any operational issues. 9. Ensure compliance with IVBM's quality control procedures, professional standards, and regulatory requirements. 10. Liaise with our Dammam office to ensure consistency and quality of accounts and audit services across the region. Requirements: 1. Chartered Accountant (CA / CPA) with 2-5 years of post-qualification experience in accounting, auditing, and financial management. 2. Proven experience in leading accounts and audit teams, managing multiple projects, and meeting deadlines. 3. Strong knowledge of International Financial Reporting Standards (IFRS), local regulations, and industry developments. 4. Excellent leadership, communication, and interpersonal skills. 5. Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities. 6. Strong analytical and problem-solving skills, with attention to detail and accuracy. 7. Proficiency in accounting and audit software, MS Office applications, and other relevant tools. Note: We encourage applications from candidates who may not have extensive experience but possess confidence, a strong work ethic, and a willingness to take on challenges. If you are a motivated and ambitious individual looking to grow with our organization, please submit your application. What We Offer 1. Flexible pay scale which is directly proportionate to growth of organization 2. Opportunity to work with a dynamic and growing fintech startup. 3. Collaborative and supportive work environment. 4. Professional development and growth opportunities. 5. Recognition and reward for outstanding performance. If you are a motivated and experienced accounting and auditing professional, or an ambitious individual looking to grow with our organization, please submit your application, including your resume and a cover letter, current salary and expected salary to hr@ivbmcs.com Explore our work culture through Instagram page - lifeativbm Job Type: Full-time Schedule: Day shift Work Location: In person

About Us: Signature Work Abroad is a specialist healthcare recruitment agency helping qualified nurses build rewarding careers in GCC countries. We take pride in guiding candidates every step of the way, from first contact to successful overseas placement. Role Overview: As a Customer Relations Executive , you will play a vital role in converting potential leads into successful candidates ready to embark on their new careers abroad. This is a full-time, office-based role requiring excellent communication and follow-up skills. Key Responsibilities: Receive and manage leads provided by the company (mainly nurses interested in working abroad). Convert leads into candidates by engaging, educating, and motivating them to proceed with the recruitment process. Maintain regular communication with candidates, ensuring they are informed and prepared at each stage. Answer candidate questions promptly and professionally. Keep accurate records of candidate interactions and status updates. Requirements: Strong communication skills in English,Malayalam and Tamil. Prior experience in customer relations, telecalling, or recruitment is preferred. Basic computer skills and familiarity with using CRM tools or spreadsheets. A positive attitude and the ability to build trust with candidates. Why Join Us? Be part of a mission-driven company making a difference in nurses’ lives. Grow your career in an international recruitment environment. Earn incentives based on performance. Performance-based incentives for successfully recruiting and placing candidates Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Language: Tamil (Preferred) Malayalam (Preferred) Kannada (Preferred) Telugu (Preferred) Work Location: In person

Sure! Here's a professional and compelling job post for an SEO Specialist tailored for posting on Indeed , specifically for a real estate portal and ecommerce website : Job Title: SEO Specialist Location: Remote Employment Type: Full-time Experience Required: Minimum 2 years About Us We are a fast-growing real estate portal and ecommerce platform aiming to revolutionize how people discover, buy, and interact with properties and products online. We are looking for a results-driven SEO Specialist with a proven track record of ranking website pages on Google's first page . Key Responsibilities Develop and execute effective on-page and off-page SEO strategies tailored for real estate and ecommerce domains. Optimize landing pages, product pages, and blog content to improve visibility on search engines. Conduct in-depth keyword research, competitor analysis, and SEO audits . Monitor, analyze, and report on performance using tools like Google Analytics, Google Search Console, & Ahref . Build high-quality backlinks through white-hat techniques. Stay updated with the latest algorithm updates and SEO trends to maintain top rankings. Requirements Minimum 2 years of hands-on SEO experience (preferably with real estate or ecommerce websites). Proven success in ranking web pages on Google's first page . Strong understanding of technical SEO, schema markup, and site structure. Familiarity with CMS platforms (WordPress, Magento, etc.) and basic HTML/CSS. Excellent analytical, problem-solving, and communication skills. Nice to Have Experience in local SEO targeting the UAE or GCC markets. Understanding of Google Ads and social media marketing for synergistic campaigns. Knowledge of content marketing and conversion rate optimization (CRO) . Why Join Us? Be part of a mission-driven team reshaping the property and ecommerce experience. Opportunities for growth, creativity, and leadership in your role. Competitive salary package and performance-based incentives. How to Apply If you’re passionate about SEO and want to make a real impact in a growing company, click Apply Now and attach your updated resume with relevant portfolio or case studies. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Work from home Schedule: Morning shift Supplemental Pay: Performance bonus Application Question(s): What is your expected salary? Do you have a high speed WIFI and desktop/laptop to work from home? Do you have work experience working on real estate portal or ecommerce website? What is your notice period? Experience: SEO: 2 years (Preferred) Google Ads: 1 year (Preferred) Expected Start Date: 15/07/2025

Job description About the company: Livblends Hospitality is a premier food and beverage service provider, specialising in healthcare, education, and corporate catering across the GCC and India.Established to redefine the standards in institutional dining, we deliver tailored, nutritious, and high-quality meals that cater to diverse dietary needs and enhance the overall experience for our clients.Our commitment to quality, health, safety, and environmental responsibility is supported by a highly skilled team and strong operational standards. We meet rigorous international benchmarks, including Joint Commission International (JCI) accreditation and ISO certification, ensuring that every meal we serve aligns with the highest standards of quality and care. Job Purpose: To provide high-quality food and beverage service to guests, ensuring a pleasant dining experience and upholding company standards of cleanliness, efficiency, and hospitality. Key Responsibilities:Guest Service Greet and seat guests in a friendly and professional manner. Take accurate food and beverage orders and relay to kitchen Serve food and beverages promptly and correctly. Handle guest inquiries and complaints courteously and efficiently. Ensure guest satisfaction through attentive service. Operations Prepare dining areas before the beginning of service. Clear and reset tables quickly and efficiently. Ensure cleanliness and hygiene standards are met at all times. Maintain stock of service items and inform supervisor of shortages. Assist in setting up buffet or banquet service if required. Cash Handling Present bills and collect payments accurately when assigned cashier duties. Handle cash, credit card transactions, and billing systems responsibly. Team Collaboration Coordinate with kitchen, other service staff to ensure smooth service. Attend pre-shift briefings and staff meetings. Assist colleagues as needed to meet team goals. Qualifications & Skills: High school diploma or equivalent; hospitality training preferred. Prior experience in F&B or customer service is an advantage. Good communication and interpersonal skills. Ability to work under pressure in a fast-paced environment. Flexibility to work in shifts, including weekends and holidays. Neat appearance and excellent hygiene. Physical Requirements: Ability to stand for extended periods. Capable of lifting and carrying trays, dishes, or service items. Work Environment: Indoor/outdoor restaurant or banquet setting. Exposure to kitchen heat, noise, and occasional spills. If you are interested in this position, please contact us directly at 8606132120 (HR ) Job Type: Full-time Benefits: Food provided Provident Fund Schedule: Day shift Rotational shift Work Location: In person

Accounts & Audit Executive (Candidates with CA Inter and Articleship only apply) We are seeking a highly motivated and detail-oriented Accounts & Audit Executive to join our Kochi-based team. The role involves working closely with senior professionals in executing audit assignments, maintaining accounting records, and supporting regulatory compliance requirements for our GCC clients. This is an excellent opportunity for candidates seeking long-term growth in a structured, international-facing role. Key Responsibilities Assist in planning and executing internal and statutory audits in accordance with KSA regulations (SOCPA, ZATCA). Perform day-to-day accounting operations, including journal entries, reconciliations, ledger maintenance, and supporting schedules. Prepare and maintain accurate and complete audit documentation, working papers, and client deliverables. Support in the preparation of financial statements, VAT returns, and WHT filings as per Saudi compliance standards. Liaise with client teams to gather necessary documents and resolve audit and accounting queries. Identify and report control weaknesses or compliance gaps during audit procedures. Assist in preparing periodic MIS reports, and reconciliations for client management. Why Join Us Work with international clients and gain exposure to GCC financial and tax regulations. Structured learning environment and support from experienced audit professionals. Performance-based career growth opportunities. Professional work culture with an emphasis on quality, compliance, and integrity. Competitive compensation package aligned with industry standards. We are looking for a dedicated and experienced Accounts & Audit Executive to join our team. Bcom/Mcom (Apply only if you have a CA Articleship Experience - 2 Years) Excellent Knowledge in Microsoft Excel needed Send your CV to hr@ivbmcs.com Job Location: Ernakulam Job Type: Full-time Schedule: Day shift Work Location: In person

We are looking for a passionate and communicative Career Counsellor to join our dynamic abroad recruitment team. The primary role is to connect with aspiring candidates who are interested in job opportunities abroad, particularly in countries such as UAE, Albania, and other GCC/EU countries. The ideal candidate will guide and support candidates throughout the recruitment and visa processing journey by offering genuine, transparent, and strategic career advice. Key Responsibilities: Lead Generation & Outreach Career Guidance Counsel candidates on job opportunities, salary expectations, work culture, and living conditions in countries like UAE, Albania, etc. Evaluate candidate skills, educational background, experience, and suitability for job roles abroad. Help set realistic goals and expectations regarding international employment. Candidate Screening Pre-screen candidates based on visa requirements and employer demands. Assist in document collection and verification (passport, resume, qualifications, etc.). Visa & Placement Support Coordinate with documentation and visa processing teams to ensure smooth application. Brief candidates about medical tests, embassy interviews, and travel formalities. Guide candidates till successful deployment to the destination country. Reporting & Targets Maintain daily and weekly activity reports. Meet monthly targets for candidate registrations, interviews, and placements. Track success ratios and continuously improve counselling strategies. Key Skills Bachelor’s degree in any field (Human Resources, Social Work, or Psychology preferred) 1+ year of experience in career counselling, recruitment, or education consulting Excellent communication in Malayalam, & English Empathetic, approachable, and proactive in handling queries Knowledge of visa processes and work permit requirements Strong organizational and follow-up skills Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

About the Role At Uber, providing amazing customer support that establishes trust for riders, earner partners, eaters, and delivery partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. As a key support role for your Region and WFM Program Manager, you will be involved in various activities to ensure the optimal functioning of designated programs. This includes collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, you will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management. You will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. You will also review forecasts and gather insights for weekly capacity calls with BPO partners. You will also help drive SLA management, reviewing historical and projected metrics, analysing performance data, and presenting observations to address efficiency gaps. This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings. What the Candidate Will Need Meetings with Internal Stakeholders: Attend and participate in performance management discussions Participate and support FTE governance process Contribute to weekly business reviews Meetings with External Stakeholders: Engage in discussions with BPO partners pertaining to capacity management Participate in performance management discussions with external stakeholders Program Management: Manage new LOB launches and footprint changes Provide support for data required for Jira disputes Participate in and contribute to projects that improve business efficiency, such as cost savings and operational efficiency improvements in WFM processes Data Management: Prepare WFM QBR data Ensure WFM data sources and internal reports are up to date Gather and organize insights from reviews for weekly capacity calls with BPO partners Ensure WFM data sources are up to date across SL, AHT, TPH reports, capacity planning, S&D, and other internal/ad-hoc reports and project files SLA Management: Review historical core metrics from a WFM perspective on a weekly basis (Trips, Contact Rate, Inflows, AHT, Occupancy, Shrinkage, Costs, etc.) Review projected capacity in BPOs and ensure alignment with provided forecasts Gather insights from GCC for performance analysis and share with RCO as needed Present observations on efficiency metric degradation, productivity gaps, heatmap issues, seasonality trends, etc. Provide clear insights and recommend actions to address any issues and improve efficiency metrics - Basic Qualifications - Experience in BPO Workforce Management Basic contact forecasting skills Advanced Capacity Planning Skills BPO realtime management experience Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders. Strong analytical and problem-solving skills with a keen attention to detail. Ability to derive insights from data and recommend action Ability to work independently and prioritise tasks effectively Should be well versed with use of generative AI tools like Gemini, chatGPT etc. Willing to work in shifts - Preferred Qualifications - Worked in a captive unit to manage outsourced BPO vendor partners Experience in working with Google Sheets/Excel/SQL/Tableau and Looker Studio is preferred NICE IEX WFM tool experience

Role Will Include, But Not Be Limited To Model building and drawings of building services elements for Electrical services like lighting power, earthing and lightning protection systems, schematics, schedules, etc 3D model of physical substation in Microstation/AutoCAD/Revit and preparing 2D/3D drawings. Basic electrical design calculations. QA/QC procedures Attention to quality and technical correctness Smooth coordination with other Mechanical, Structural and Architectural services Work within time limits to complete deliverables on time. Candidate Specification Have ITI or Diploma in Electrical & Electronics Engineering Must have working experience in Electrical modelling for building services using Microstation/AutoCAD/Revit as a software. Must have experience in substation projects/Oil & Gas projects Experience in MicroStation,AutoCAD and Revitis must Experience in western power Substation projects will be preferred Be familiar with preparation of layout drawings and schematic diagrams for electrical services Exposure to British & GCC standards Have good written & verbal communication skills Be able to work without the help of mark-ups Exposure to platforms like BIM360 or Project wise preferred Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust. Location(s): Mumbai, MH, IN Bengaluru, KA, IN Noida, UP, IN Contract Type: Permanent Work Pattern: Full Time Market: Energy Discipline: Electrical Job Ref: 8962 Recruiter Contact: Abhimanyu M S

Role Will Include, But Not Be Limited To Model building and drawings of building services elements for Electrical services like lighting power, earthing and lightning protection systems, schematics, schedules, etc 3D model of physical substation in Microstation/AutoCAD/Revit and preparing 2D/3D drawings. Basic electrical design calculations. QA/QC procedures Attention to quality and technical correctness Smooth coordination with other Mechanical, Structural and Architectural services Work within time limits to complete deliverables on time. Candidate Specification Have ITI or Diploma in Electrical & Electronics Engineering Must have working experience in Electrical modelling for building services using Microstation/AutoCAD/Revit as a software. Must have experience in substation projects/Oil & Gas projects Experience in MicroStation,AutoCAD and Revitis must Experience in western power Substation projects will be preferred Be familiar with preparation of layout drawings and schematic diagrams for electrical services Exposure to British & GCC standards Have good written & verbal communication skills Be able to work without the help of mark-ups Exposure to platforms like BIM360 or Project wise preferred Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust. Location(s): Mumbai, MH, IN Bengaluru, KA, IN Noida, UP, IN Contract Type: Permanent Work Pattern: Full Time Market: Energy Discipline: Electrical Job Ref: 8962 Recruiter Contact: Abhimanyu M S

About The Role At Uber, providing amazing customer support that establishes trust for riders, earner partners, eaters, and delivery partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. As a key support role for your Region and WFM Program Manager, you will be involved in various activities to ensure the optimal functioning of designated programs. This includes collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, you will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management. You will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. You will also review forecasts and gather insights for weekly capacity calls with BPO partners. You will also help drive SLA management, reviewing historical and projected metrics, analysing performance data, and presenting observations to address efficiency gaps. This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings. What The Candidate Will Need Meetings with Internal Stakeholders: Attend and participate in performance management discussions Participate and support FTE governance process Contribute to weekly business reviews Meetings With External Stakeholders Engage in discussions with BPO partners pertaining to capacity management Participate in performance management discussions with external stakeholders Program Management Manage new LOB launches and footprint changes Provide support for data required for Jira disputes Participate in and contribute to projects that improve business efficiency, such as cost savings and operational efficiency improvements in WFM processes Data Management Prepare WFM QBR data Ensure WFM data sources and internal reports are up to date Gather and organize insights from reviews for weekly capacity calls with BPO partners Ensure WFM data sources are up to date across SL, AHT, TPH reports, capacity planning, S&D, and other internal/ad-hoc reports and project files SLA Management Review historical core metrics from a WFM perspective on a weekly basis (Trips, Contact Rate, Inflows, AHT, Occupancy, Shrinkage, Costs, etc.) Review projected capacity in BPOs and ensure alignment with provided forecasts Gather insights from GCC for performance analysis and share with RCO as needed Present observations on efficiency metric degradation, productivity gaps, heatmap issues, seasonality trends, etc. Provide clear insights and recommend actions to address any issues and improve efficiency metrics Basic Qualifications Experience in BPO Workforce Management Basic contact forecasting skills Advanced Capacity Planning Skills BPO realtime management experience Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders. Strong analytical and problem-solving skills with a keen attention to detail. Ability to derive insights from data and recommend action Ability to work independently and prioritise tasks effectively Should be well versed with use of generative AI tools like Gemini, chatGPT etc. Willing to work in shifts Preferred Qualifications Worked in a captive unit to manage outsourced BPO vendor partners Experience in working with Google Sheets/Excel/SQL/Tableau and Looker Studio is preferred NICE IEX WFM tool experience

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Manager - Enterprise Architecture 7-12 Years Of Experience Job Purpose: EY is looking for inspired, result oriented and quality focused professional with strong consulting and technical skills to provide consulting services and execute on various IT, Enterprise Architecture and Digital Transformation projects for our clients across the MENA region and industry sectors, and to grow the Technology Transformation team under Technology Consulting, The candidate must be able to represent EY to showcase the firm’s strong capability and extensive experience in Enterprise Architecture and Digital Transformation The candidate will be expected to effectively leverage the global capabilities and resources of EY, its alliance partners, external technology and digital service providers, vendors and provide best-in-class consulting services on IT and Digital strategy, enterprise architecture, solutions to complex business problems and enable the digital transformation journey of the client. The candidate is expected to travel to MENA region and execute projects at onsite. Job Description Develop and maintain the enterprise architecture strategy and framework to support the client’s business strategy. Lead the design and implementation of application and integration architectures, ensuring they meet business requirements and performance goals. Establish EA office for clients Evaluate and recommend technologies and platforms that best fit the enterprise needs for scalability, reliability, and performance. Plan and run workshops involving Business and Technology Executives on EA and Digital Transformation of our clients, their partners and vendors Lead the design and review of new applications and major enhancements to existing applications, ensuring alignment with enterprise architecture principles. Evaluate and recommend technologies and tools for application development and integration. Define and enforce architectural standards, policies, and procedures across the organization. Provide guidance and mentorship to development teams on best practices in application and integration design. Develop / Oversee the documentation of all architectural designs and analyses. Conduct research on emerging technologies and their potential impact on the organization's architecture. Anticipate and understand major technology changes and digital trends to enable the client to succeed in the competitive landscape. Individual would be expected to cover a significant subset of the following capabilities and skills: Provide strategic advice for future investment as part of EA and Digital Transformation agenda, in client’s ICT ecosystem, with focus on adopting Digital and IT best practices, processes and technology to support its business objectives. Define the technology and architecture landscape, including business, applications, data, and infrastructure. Create technology transformation roadmaps to support client’s overall business strategy and maximize value creation. Maintain knowledge of best practices, industry landscapes and emerging technologies and apply these to develop innovative business solutions Interface and communicate with the various onsite and/or offshore stakeholders and coordinators on a regular basis to ensure smooth execution of responsibilities and demonstrate value. Timely completion of assigned tasks on time within budget and provide regular status reporting to clients, managers and leadership Counsel, Mentor and Manage team members to help them realise their fullest potential and actively encourage diversity and inclusiveness Skills And Qualifications BTech/MBA/MCA in a reputed institution with a sound industry/domain experience (preferably government/ public sector, Oil and Gas, BFSI) and relevant experience with 5-10 years. Certified in TOGAF Strong understanding of enterprise application integration patterns, SOA, microservices architecture, API management, and middleware technologies. Familiarity with DevOps practices and CI/CD pipelines. Well versed with industry standards like COBIT 5 & ITIL V4 Have experience in Big-4s, IT Industry Majors or Management Consulting firms in direct client consulting roles Experience in building EA office and Digital Transformation capabilities Possess excellent people interfacing, negotiation and management skills. Open to travelling to MENA region and work directly with EY clients on projects. Experience in creating and conducting impactful client presentations and articulate the technical and non-technical deliverables to clients at various levels starting from junior staff to CXO and Board Experience in running physical and virtual workshops independently and well versed with tools and technologies to enable the same. Demonstrable professional technical writing expertise, visual representation and language skills. Experience in working with clients in MENA GCC countries desirable. Membership in technology and industry bodies and online communities is desirable. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Manager - Enterprise Architecture 7-12 Years Of Experience Job Purpose: EY is looking for inspired, result oriented and quality focused professional with strong consulting and technical skills to provide consulting services and execute on various IT, Enterprise Architecture and Digital Transformation projects for our clients across the MENA region and industry sectors, and to grow the Technology Transformation team under Technology Consulting, The candidate must be able to represent EY to showcase the firm’s strong capability and extensive experience in Enterprise Architecture and Digital Transformation The candidate will be expected to effectively leverage the global capabilities and resources of EY, its alliance partners, external technology and digital service providers, vendors and provide best-in-class consulting services on IT and Digital strategy, enterprise architecture, solutions to complex business problems and enable the digital transformation journey of the client. The candidate is expected to travel to MENA region and execute projects at onsite. Job Description Develop and maintain the enterprise architecture strategy and framework to support the client’s business strategy. Lead the design and implementation of application and integration architectures, ensuring they meet business requirements and performance goals. Establish EA office for clients Evaluate and recommend technologies and platforms that best fit the enterprise needs for scalability, reliability, and performance. Plan and run workshops involving Business and Technology Executives on EA and Digital Transformation of our clients, their partners and vendors Lead the design and review of new applications and major enhancements to existing applications, ensuring alignment with enterprise architecture principles. Evaluate and recommend technologies and tools for application development and integration. Define and enforce architectural standards, policies, and procedures across the organization. Provide guidance and mentorship to development teams on best practices in application and integration design. Develop / Oversee the documentation of all architectural designs and analyses. Conduct research on emerging technologies and their potential impact on the organization's architecture. Anticipate and understand major technology changes and digital trends to enable the client to succeed in the competitive landscape. Individual would be expected to cover a significant subset of the following capabilities and skills: Provide strategic advice for future investment as part of EA and Digital Transformation agenda, in client’s ICT ecosystem, with focus on adopting Digital and IT best practices, processes and technology to support its business objectives. Define the technology and architecture landscape, including business, applications, data, and infrastructure. Create technology transformation roadmaps to support client’s overall business strategy and maximize value creation. Maintain knowledge of best practices, industry landscapes and emerging technologies and apply these to develop innovative business solutions Interface and communicate with the various onsite and/or offshore stakeholders and coordinators on a regular basis to ensure smooth execution of responsibilities and demonstrate value. Timely completion of assigned tasks on time within budget and provide regular status reporting to clients, managers and leadership Counsel, Mentor and Manage team members to help them realise their fullest potential and actively encourage diversity and inclusiveness Skills And Qualifications BTech/MBA/MCA in a reputed institution with a sound industry/domain experience (preferably government/ public sector, Oil and Gas, BFSI) and relevant experience with 5-10 years. Certified in TOGAF Strong understanding of enterprise application integration patterns, SOA, microservices architecture, API management, and middleware technologies. Familiarity with DevOps practices and CI/CD pipelines. Well versed with industry standards like COBIT 5 & ITIL V4 Have experience in Big-4s, IT Industry Majors or Management Consulting firms in direct client consulting roles Experience in building EA office and Digital Transformation capabilities Possess excellent people interfacing, negotiation and management skills. Open to travelling to MENA region and work directly with EY clients on projects. Experience in creating and conducting impactful client presentations and articulate the technical and non-technical deliverables to clients at various levels starting from junior staff to CXO and Board Experience in running physical and virtual workshops independently and well versed with tools and technologies to enable the same. Demonstrable professional technical writing expertise, visual representation and language skills. Experience in working with clients in MENA GCC countries desirable. Membership in technology and industry bodies and online communities is desirable. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Key responsibilities 1. Work with global leadership to define s 3 years growth charter in the GCC market 2. Grow s business in the GCC market globally measured as bookings, revenues and margins i. Build relationships with key GCC decision makers (both globally and in India) ii. Work with market units to farm existing accounts for GCC opportunities (setup, scale up, IT/ER&D/BPO offerings) iii. Actively hunt new GCC accounts 3. Build and own GCC sGCC-specificpecific capabilities (in the GCC practice) setup advisory, market intelligence, change management etc. 4. Work with global business lines and ecosystem partners to build differentiated offerings for GCC clients (incl. co-innovation, transformation, maturity elevation etc.) and take best of to the client 5. Proactively participate/publish in industry and government forums to enhance visibility and brand in the GCC ecosystem Desired experience / profile 1. Experienced P&L leader with 15+ years experience in building and scaling businesses in technology services space (IT/ER&/Business services) 2. Strong experience of working with GCCs ideally a former/current senior GCC leader (of a Fortune 500/Global 2000 org.) with exposure across the GCC lifecycle planning, setup, scale up, expanding GCCs footprint internally across the global organization, procuring offerings from service providers and driving operational improvement 3. Future back mindset Strong connect/pulse of the market economics with understanding of regulations/policies to proactively make strategic choices to establish and retain s leadership in the GCC segment 4. Future back mindset Strong connect/pulse of the market, understanding of regulations/policies to proactively make strategic choices to establish and retain s leadership in the GCC segment 5. Well known in the GCC ecosystem having strong connects with GCC Center Heads, industry .bodies (eg. Nasscom, CII), government institutions ability to open doors and establish in the GCC community.