MSI Services Pvt. Ltd. is currently hiring for the role of Sales Support Associate" for our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. Summary : As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Accurately process customer orders received via phone, email, or other channels. • Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a high level of customer satisfaction. • Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery. • Address and resolve any issues or discrepancies related to orders, shipments, or returns. • Maintain accurate records of all customer interactions, orders, and transactions in the system. • Ensure all orders are processed in compliance with company policies and procedures. • Generate and analyze reports related to order fulfillment metrics and performance. Desired Candidate Profile 1-3 years of experience in order fulfillment, customer service, or a related role. Basic understanding of logistics and supply chain processes. Excellent communication skills (both verbal and written). Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Problem-solving skills and the ability to handle challenging situations. Proficient in Microsoft Excel and other Office applications. Interested candidates can share their Cv's to krithika.p@msisurfaces.com

About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - " Associate - CSR " within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES : Answering inbound calls for B2B customers. Dialing outbound calls for lead generation or sales support. Handling chat queries and providing email support. Keeping up-to-date with product knowledge and industry trends. Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as required and or requested Desired Candidate Profile Minimum of 1 to 4 years of experience in INTERNATIONAL VOICE PROCESS The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). Strong attention to details and Good follow up skills. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. Flexible to night shifts is mandatory.

About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT ITES services to MSI USA and has its India office in Vasant Nagar, Bangalore, India with 750+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/ MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate II- Product International within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments. Summary : The Product Team initiates operations with comprehensive inventory planning and forecasting, progressing seamlessly into transactional processes such as generating purchase orders and managing the creation of receipts for goods. This dynamic team is also responsible for handling the introduction of new SKUs and producing a variety of analytical reports related to inventory management. Duties and Responsibilities: Manage forecasting and replenishment planning for all LVT categories. Support the bi-weekly review and upload process for major LVT sub-categories (Rigid Core, Dryback, HRC, Woodhills, W Series, Trims, Adhesives, Underlayment). Participate in weekly system PO validation (approve/reject). Track purchase orders to identify and flag potential inventory delays or gaps. Provide warehouse allocation instructions to vendors upon material readiness. Proactively follow up with stakeholders on PO status, escalating delayed orders. Own the end-to-end process for LVT sample orders, coordinating with Marketing and sample logistics. Maintain routine reports and trackers to keep stakeholders informed. Assist Big Box teams with tracking and providing updates on open orders. Serve as the key inventory point of contact, promptly and constructively escalating critical blockers or risks to the Category Lead. Desired Candidate Profile Good verbal and written communication skills Proficiency in excel and powerpoint presentation Good Interpersonal skills Atleast 2-3 years on experience in MSI team (especially PO processing) Willingness to deep dive into various processes and gain knowledge Highly Organized and detail oriented

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role Inventory Planning and Replenishment Analyst within our Business operations in Bangalore. Roles and Responsibilities : 1. Use current and historical shipment information, market trends and POS data to develop demand plans and execute inventory buys. 2. With internal sales and operations team to develop specific forecasts down to the sku-level, and anticipate changes which can impact planning 3. Identity capacity or inventory constraints, and communicate any potential lead times issues or forecast adjustments to operations and account managers. 4. Solve problems as they arise, conduct ad-hoc analysis as needed, and may provide recommendations to current operational procedures. 5. Understand business dynamics and deliver periodical, in depth analysis of Purchase, Sales and Inventory management functions under various parameters. 6. Continue to evolve and adapt reporting systems and processes, take advantage of automation. 7. Perform additional duties as required and or requested 8. Responsible for meeting SLAs of the team assigned and takes ownership of the process 9. Communicates with the Business units on regular updates and requests 10. Train & mentor team members Desired Candidate Profile 1. Bachelor"s degree in Operations, Supply Chain, Logistics, Finance or a related field 2. 2-3 years of experience in a forecasting/planning analyst role 3. A clear understanding of measurements which could include: sales, Inventory weeks on hand, weeks of supply, etc. and how to positively impact these metrics 4. Excellent and timely cross functional communications across teams 5. Flexible and adaptive to changing priorities 6. Excellent in Microsoft excel 7. Strong in analytical and problem-solving skills 8. Knowledge on Business, Process and pro-activeness 9. Excellent verbal and written communication 10. Flexible to Work from Office 11. Open to short term overseas business travel 12. Candidates with a valid US visa is a plus

About MSI SERVICES PVT LTD MSI Services Pvt. Ltd is a subsidiary of MS International Inc. (USA), providing sourcing and backend operations based out of Bangalore. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 25 distribution centers across the United States and Canada. For detail visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment that values teamwork, innovation, and taking initiative, MSI is the right place for you. MSI values adaptability, hard work, education, customer service, knowledge based analytics and technology. Having grown over ten times in size in the last ten years, MSI is seeking individuals looking for a long term career and upward mobility. MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate - Training Facilitator within our business operations in Bangalore, India. Roles and Responsibility Orientation for New Hires 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication and customer service trainings Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on- boarding & uploading the assessment under their training log Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams Coordinating & creating cross trainings within MSI BPO Teams. Creating, Assigning & Coordination of Refresher Trainings, Product based, Customer service & Other Trainings Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar) Perform additional duties as required and or requested. Desired Candidate Profile Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports Ability to work independently and in a team environment. Demonstrate sound work ethics. Flexible to work in shifts