Functional Manager

Job Summary:

We are seeking an experienced Functional Manager with a strong background in hospital or clinic administration to join our team. The ideal candidate will act as a bridge between healthcare clients (clinics, hospitals, labs) and our software development team. This role requires gathering, analyzing, and documenting change requests (CRs) and supporting the evolution of our EMR/HIS platform, including IP (Inpatient) and other modules.

Key Responsibilities:

 Requirement Gathering:

o Interface with hospital, clinic, and laboratory stakeholders to collect and analyze change requests and functional requirements.

o Understand region-specific healthcare workflows and regulations to ensure localized customization.

 Documentation:

o Prepare comprehensive Change Request (CR) documents, including use cases, user flows, and impact analysis.

o Present CRs to both clients for approval and the development team for execution.

 Domain Expertise:

o Leverage deep understanding of hospital/clinic operations, including front office, IP/OP management, billing, pharmacy, laboratory, radiology, and medical records.

o Support the product team in enhancing and building new modules such as Inpatient, EMR enhancements, and department-specific workflows.

 Stakeholder Collaboration:

o Act as a liaison between business users and the tech team to ensure clear understanding and proper implementation of features.

o Coordinate UAT (User Acceptance Testing) sessions with clients and gather feedback for iterations.

 Product Support & Improvement:

o Assist in product roadmap planning based on market demands and client feedback. o Continuously assess product usability, effectiveness, and suggest enhancements.

Qualifications:

 Bachelor's degree in Hospital Administration, Health Informatics, or related healthcare field.

 5+ years of experience in hospital, clinic, or lab administration.

 At least 2 years of experience working with HIS/EMR systems or healthcare IT products in a functional/business analyst role.

 Strong understanding of healthcare processes across OP, IP, Pharmacy, Lab, Radiology, and Billing.

 Familiarity with compliance standards like NABH, HIPAA is a plus.

 Excellent communication and documentation skills.

 Experience working with multi-disciplinary teams in agile environments is preferred.

Skills Required:

 Strong analytical and documentation skills (BRD, FRD, CRs, flow diagrams).

 Functional knowledge of HIS/EMR systems.

 Stakeholder management and client-facing experience.

 Regional healthcare process awareness and adaptability.

 Basic knowledge of software development life cycle (SDLC).

Nice to Have:

 Experience with tools like Jira, Confluence, or similar.

 Exposure to HL7, FHIR, or other healthcare interoperability standards.

 Multi-lingual capabilities for working across regions

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Work Location: In person