Flexo Solutions Engineer

About Us:

Miraclon is the home of KODAK FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge. Find out more at www.miraclon.com, and follow us on LinkedIn and YouTube.

Roles/Responsibilities:

This position provides comprehensive technical support for Miraclon’s FLEXCEL Solutions to our customers, with adherence to processes defined by Miraclon’s technical support playbooks. The employee provides day-to-day troubleshooting, Diagnosis & repair, technical consultation and proactive services. The individual should be very proficient in hardware used by our flexographic packaging customers, and over-time very proficient in the corresponding process and print application support.

In this role you are reporting to the Regional Technical Support Manager.

Roles/Responsibilities:

• Key participant in the regional Technical Support team – title will be Flexo Solutions Engineer
• Provide technical support on hardware, print application and software, via remote or onsite for regional flexographic customers.
• Performs remote support via the phone and dedicated tools (as part of escalation process).
• Deliver Proactive services (Preventive Maintenance and Plateroom Audit) at customer sites
• Provides technical consultation to support customer innovation and drive greater business value for customers
• Perform Installations and upgrades of Miraclon FLEXCEL Solutions

Critical Skill Requirements:

• Self starter – highly motivated to “make it happen”
• Curious and interested to learn and develop additional skills
• Strong technical knowledge and troubleshooting skills in the flexographic prepress and printing industry
• Good writing and analytical skills to summarize technical situations and path forward
• Strong verbal communication
• Ability to follow instructions and processes as defined in Miraclon playbooks
• Ability to interact with High level support roles.
• Ability to work under pressure and in an environment where multiple goals and tasks mandate planning and prioritisation
• Strong customer focus and right attitude to address problems resolution in order to deliver service excellence and customer delight
• Willingness to travel extensively

Required Experience:

• In-depth technical knowledge of Flexographic equipment – Imagers, Laminators and processing line equipment. Ideally Kodak/Miraclon equipment and Laminators, but knowing competitor’s system and relationship with flexography OEM are of advantage.
• A minimum of 5 years experiences in flexographic pre-press and/or printing, or general printing service
• Track record of high quality performance and results.
• Experience working in a “hands-on” and “field” position with relatively little supervision.
• PC skills including basic excel and Powerpoint for analysis and communication

Our office is located at:

Miraclon, 07-120, WeWork NESCO IT Park, Goregaon (E), Mumbai - 400063

Mumbai, India