Enterprise Helpdesk Technician (Sr. Associate/Lead)

Location: Pune

Shift: 24*7

Primary Roles and Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and access rights.
• Install, configure, and maintain computer systems and applications.
• Document and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Assist in the development and implementation of IT policies and procedures.
• Conduct training sessions for end-users on various software and hardware topics.
• Stay updated with the latest technology trends and advancements.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field
• Proven prior experience in a helpdesk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Familiarity with network protocols, hardware, and software troubleshooting
• Strong knowledge and experience working with Service Now
• Familiarly with NICE ACD software
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Company Profile

Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.

URL - http://stratacent.com