EDI Support Engineer

Company: AA GLOBUSDIGITAL INDIA PRIVATE LIMITED

AA GLOBUSDIGITAL INDIA PRIVATE LIMITED, is a wholly owned subsidiary of Globus Systems Inc US,

Globus Systems was founded by industry executives who have been part of the IT services industry for the past 20 years and have seen it evolve and mature. We understand the challenges faced by organizations as they prepare for the future. As a technology delivery company, we are focused on helping organizations lay a foundation for their "Tomorrow-Roadmap".

At the heart of any business is the data that drives decisions. Data integrity and security are key drivers for growth. Smart and timely use of technology can help build, streamline and enable data driven decisions that become the backbone of an organization. Business leaders are constantly searching for new solutions, services and partners they can trust with enabling these drivers.

• Role: EDI Support Engineer
• Location: PAN India
• Experience: 4 to 6 Years
• Skill: Experience in supporting any EDI tool is mandatory, with additional preference for hands-on experience with Cleo Integration Cloud and exposure to Cleo's ABC Program (Accelerator Booster Connectors)
• Work Mode: WFH
• CTC: Market Standard

We are seeking a skilled EDI Support Engineer with 4–6 years of mandatory experience in any EDI tool. The ideal candidate should have a solid foundation in EDI support operations, with preferred experience in tools such as Cleo Integration Cloud, and exposure to Cleo's ABC Program, Accelerator Booster, Connectors, and API-based integrations. Excellent communication and troubleshooting skills are essential for this role.

• Provide L1/L2 support for EDI transactions, integration issues, and partner connectivity problems.
• Monitor, analyze, and resolve errors in EDI workflows and file transmissions.
• Communicate effectively with internal teams and external clients to ensure timely resolution of support tickets.
• Work collaboratively with cross-functional teams to enhance integration efficiency and support new partner onboarding.
• Maintain documentation of trading partner configurations, error resolutions, and process flows.

• 4–6 years of hands-on experience in EDI support using any EDI tool (mandatory).
• Strong troubleshooting skills and experience working in a fast-paced support environment.
• Ability to independently analyze and resolve technical issues related to EDI processing.
• Excellent communication skills – both verbal and written – with the ability to clearly convey issues and solutions.

• Experience with Cleo Integration Cloud.
• Exposure to Cleo's ABC Program, Accelerator Booster, and Connectors.
• Familiarity with API-based integrations and understanding of integration workflows.
• Prior experience in EDI support roles within retail, supply chain, or logistics domains.
• Knowledge of ticketing systems like Jira, ServiceNow, or similar tools.