E-commerce Manager

Our rapidly expanding e-commerce business is seeking a talented and experienced E-commerce Manager to lead our operations across key platforms including our own Shopify store, Amazon, Flipkart,Meesho, and Myntra. This is a pivotal role for a professional who can not only master the day-to-day but also analyze performance, innovate strategies, and drive sustainable growth. Key Responsibilities: Operations & Administration: Oversee and manage the end-to-end operations of our e-commerce stores on Shopify, Amazon, Meesho, and Myntra. Manage product listings, including creating compelling descriptions, optimizing for search, and ensuring accurate pricing and promotions. Reconcile sales and inventory data across all platforms to ensure stock accuracy and prevent discrepancies. Maintain optimal inventory levels, forecast stock requirements, and manage replenishment to avoid stock-outs or overstocking. Ensure seamless order processing and fulfillment. Manage and oversee the entire claims, returns, and refund process, ensuring timely resolution and a positive customer experience. Handle customer service escalations and ensure a high level of customer satisfaction. Streamline and document administrative tasks to improve efficiency and workflow. Liaise with third-party logistics (3PL) providers and other external partners to ensure smooth operations. Advertising & Analytics: Develop, execute, and manage paid advertising campaigns on Amazon, Google, and other relevant platforms. Analyze ad performance data to identify trends, measure return on investment (ROI), and optimize campaigns for maximum effectiveness. Conduct regular analysis of sales data, website traffic, and customer behavior to identify growth opportunities. Monitor key performance indicators (KPIs) across all platforms and generate regular reports for management. Strategy & Growth: Identify and source new products and product categories by analyzing market trends, competitor landscapes, and customer demand. Continuously monitor and analyze customer reviews and feedback to inform product improvements, identify service gaps, and guide new product development. Develop and implement innovative e-commerce strategies to drive sales, increase brand visibility, and expand our market reach. Ensure a healthy business cycle by effectively managing inventory turnover, aligning promotional calendars with sales targets, and optimizing operational cash flow. Formulate and execute platform-specific strategies to maximize performance on Amazon, Shopify, Meesho, and Myntra. Collaborate with the marketing team to align e-commerce strategies with overall brand and marketing objectives. What We're Looking For: Proven experience as an E-commerce Manager or in a similar role with a strong track record of success. Hands-on experience managing stores on Amazon, Shopify, and other major Indian e-commerce marketplaces like Meesho and Myntra. Experience in product sourcing and a keen eye for identifying market trends. Strong proficiency in inventory management and data reconciliation. Experience managing customer claims, returns, and refund processes. Demonstrable expertise in managing and optimizing e-commerce advertising campaigns. Strong analytical skills with the ability to interpret data—from sales figures to customer reviews—and make data-driven decisions. A strategic thinker with a knack for developing and implementing effective growth strategies. Excellent organizational and multitasking abilities with a keen eye for detail. Strong communication and interpersonal skills. If you are a proactive and ambitious individual with a comprehensive understanding of the e-commerce landscape, we encourage you to apply. This is an exciting opportunity to take on a leadership role and make a significant impact on the success of our business. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person