E-commerce Manager

Job Overview

Proactive E-commerce Manager is required to take full ownership of managing and growing our online sales across platforms including our own portal (dvmart.in) and third-party marketplaces like Amazon, Flipkart, and Meesho.

Key Responsibilities: Marketplace & Website Operations

Product Listing & Optimization:

• Create, manage, and optimize product listings across DVMart, Amazon, Flipkart, and Meesho.
• Ensure accurate SEO keywords. product descriptions, images, keywords, and pricing.
• Monitor competitor listings and adjust strategies accordingly.

Content Management

• Develop and upload A+ Content / Enhanced Brand Content (EBC) on Amazon & Flipkart.
• Collaborate with graphic designers, copywriters, and photographers to create compelling product pages.
• Regularly update catalogs with accurate pricing, promotions, and product details.

Logistics & Delivery Coordination

• Creating offline orders, Shipping and updating of tracking.
• Track and ensure smooth delivery of orders via integrated logistics.
• Resolve delivery delays or issues with courier partners and marketplace teams.

Customer Service & Support Cases

• Respond to support tickets, customer queries, and complaints across all platforms.
• Handle Andon cord cases on Amazon and other urgent escalation issues.

Performance Monitoring & Reporting:

• Track sales performance, customer reviews, and ratings.
• Generate reports on key metrics (conversion rates, order defects, etc.).
• Implement strategies to improve rankings and reduce negative feedback.

Inventory & Pricing Management:

• Monitor stock levels and coordinate with the warehouse team to avoid stockouts.
• Adjust pricing strategies based on demand, competition, and promotions.

Promotions & Advertising:

• Plan and execute marketplace promotions, deals, and sponsored ads.
• Optimize PPC campaigns to maximize ROI.

Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Have you managed Amazon India/Flipkart/Meesho or other Marketplaces Account?
• Are you proficient in Excel? If yes, what is your level? a) Basic, b) Proficient, c) Expert
• Do you have product listing experiece? If Yes, how many years?
• Have you managed marketplaces campaigns? If yes, briefly mention.
• How many years of expericen, in total, you have?
• Are you able to commute to work place Dwarka, Delhi?

Work Location: In person

Application Deadline: 07/07/2025