E-Commerce Assistant

E-commerce Marketplace Admin Associate- Job description The E-commerce Marketplace Channel Manager will create and manage product listings, product advertisements on e-commerce platforms like Amazon, eBay, Myntra, Shopclues, Flipkart, etc., and grow sales in these channels to meet overarching company goals. Key Responsibility/ Deliverable- 1. Product Listing and Management: 2. Inventory Management: 3. Order Processing: 4. Customer Support: 5. Platform Maintenance: 6. Data Analysis and Reporting. Tasks & Activities- 1. Product Listing and Management: # Create and update product listings on the e-commerce platform, including product descriptions, images, prices, and availability. # Ensure accuracy and consistency in product information across all listings. 2. Inventory Management: # Monitor and manage product inventory levels to prevent overselling or stockouts. # Coordinate with relevant teams to restock products in a timely manner. 3. Order Processing: # Process customer orders, including order confirmation, tracking, and fulfillment. # Collaborate with the logistics team to ensure timely and accurate order delivery. 4. Customer Support: # Assist with customer inquiries, complaints, and requests through the e-commerce platform's communication channels. # Resolve customer issues related to orders, payments, returns, and exchanges. 5. Platform Maintenance: # Regularly update and maintain the e-commerce platform, ensuring a smooth and user-friendly experience for customers. # Work on improvements to optimize site performance, navigation, and functionality. 6. Data Analysis and Reporting: # Analyze sales, traffic, and customer behavior data to identify trends and insights. # Generate regular reports to inform decision-making and strategy. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Work Location: In person