Dispatch Supervisor

Job Description

Job Title: Dispatch Supervisor Location: Mohali Company: DNA Growth Employment Type: Full-time (Night shift) Job Summary: We are seeking a highly organized and proactive Dispatch Supervisor to manage the daily operations of our dispatch team. The ideal candidate will ensure the efficient and timely coordination of resources—such as Trucks,Trailers and drivers —to fulfill customer orders or service requests. This role requires strong leadership, excellent communication skills, and the ability to handle time-sensitive challenges. Key Responsibilities: Supervise and lead a team of dispatchers: Assign tasks, provide guidance, conduct performance reviews, and handle employee-related matters. Manage daily dispatch operations: Oversee scheduling, monitor delivery progress, and resolve any issues or delays that may arise. Ensure efficient resource allocation: Optimize routes, coordinate with drivers, and ensure timely pickups and deliveries. Maintain accurate records: Keep detailed logs of dispatch activities, delivery confirmations, and relevant operational data. Enforce company policies and safety regulations: Ensure all dispatch operations adhere to established internal guidelines and legal standards. Communicate with stakeholders: Maintain effective communication with drivers, customers, and other departments to ensure smooth operations. Develop and implement strategies for improvement: Analyze dispatch performance, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction. Skills & Qualifications: Proven experience in a dispatch or logistics role, preferably in a supervisory capacity Strong leadership and management skills Excellent communication and interpersonal abilities Effective problem-solving and decision-making skills Strong organizational and time management capabilities Working knowledge of dispatch procedures and relevant software/tools Ability to work under pressure and in a fast-paced environment Preferred Qualifications: Bachelor's degree in logistics, transportation, or a related field (preferred but not mandatory) Experience with TMS softwares,Samsara,Load boards and Google Sheets.