Digital Engine Services Customer Support Specialist

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Who we are:

At Pratt & Whitney, we believe that powered flight has transformed – and will continue to transform – the world. That’s why we work with an explorer’s heart and a perfectionist’s grit to design, build, and service the world’s Military Engines most advanced aircraft engines. We do this across all the portfolio – including Commercial Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation – and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.

What You Will Do:

• Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems.
• Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations.
• Lead DES technical communications internally and with customers/operators.
• Support field upgrade campaigns of DES systems and Oil Analysis Technology
• Support development of DES tools/services for customer support team
• Work with customer support team situated across various locations
• Actively support and participate in the program field issues summary meetings.

Qualifications You Must Have

• Bachelor of engineering degree or equivalent with 3-5years' experience.
• Aerospace customer service or maintenance experience required
• Experience with Avionics Experience driving projects from beginning to end
• Experience in developing data visualization tools
• Strong understanding of aircraft systems
• Understanding of aerospace industry customer base
• Experience with aerospace Instructions for Continued Airworthiness documentation, drawings and specification interpretation
• Ability to communicate and provide technical expertise with internal employees and external customers.
• Great listening abilities, high level of autonomy and strong analytical mind.
• Flexible, able to adapt to rapid change of direction.
• This position requires flexibility to support outside the regular office hours as per the need basis.

Qualifications We Prefer

• Bachelor of Engineering degree or equivalent with 2-5years' experience.
• Master's or equivalent with 1-3years' experience.

Learn More & Apply Now!
A DES Customer Support Specialist is required to support day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for both Entry into Service and in-service activities, including coordination and support of DES systems with internal Front Line organizations and coordination of all DES technical communications internally and with customers/operators/aircraft Original Equipment Manufacturers (OEMs). The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front-line customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management. The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills. The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world-class front-line services. Moreover, excellent analytical skills, proficiency in big data analysis methods and tools will also be contributors to the success of the individual selected. Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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