Desktop Support Engineer

Office Timing: 8 PM till 5:30 AM.

Mandatory – Work from office

STPI Guwahati, Assam

Preferring Male candidates only

Responsibilities:

• Ensure that all equipment is in working order before installing new PCs for personnel.
• Configuring fundamental necessary programs (i.e., Outlook, MS-office, Skype, Dropbox, VPN, Teams)
• Necessary for all sorts of IT software installation & Troubleshooting desktop/Laptop issues.
• 4. FTP and console downloads and uploads of builds.
• Creating and managing IT ticketing on a day-to-day basis.
• Providing Basic network access through LAN/Wi-Fi. "
• Make certain that all testing equipment is logged out of the storage and that any new equipment is marked and recorded.
• Guarantee that a stock take is performed every six months to guarantee that no equipment or hardware is missing or defective.
• Respond to and support QA Management requirements for project machine setup, as well as check build install.
• Creating and updating system documentation
• Managing the asset inventory, which is separated into projects with varying configurations of workstations, laptops, and mobile devices.
• Manage workstations, laptops, mobile phones, printers, servers, and network equipment from purchase to decommissioning.

Qualification:

• Must have at least 3 years of experience as an IT support technician.
• Provide IT support for both work-from-home and office environments.
• Administration and maintenance of current IT infrastructure
• Installation, basic configuration, and troubleshooting of desktop/laptop operating systems.
• Operation and basic management of CCTC and Access Control devices.
• Providing basic network access through LAN/Wi-Fi
• Create a backup of all network servers, CCTV, and access control devices.
• Work with network service providers (ISPs, Carriers, etc.) to fix Internet disruptions.
• Ensure smooth network operation (firewalls, switches, and access points)
• Good to have basic knowledge of Active Directory and network devices (such as firewalls, switches, Wi-Fi, and VPNs).
• Understanding of basic system and network troubleshooting.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Shift:

• Night shift

Work Days:

• Monday to Friday

Application Question(s):

• What is your current salary?
• What is your expected salary?
• We are looking for soft-skilled candidate, how much you would rate yourself out of 10?
• Where do you stay in Guwahati? We are preferring candidates only from Assam.
• Are you comfortable for a online interview? If Yes please mention your availability.

Experience:

• Desktop support: 2 years (Required)

Work Location: In person