Desktop Support Engineer

Main Accountabilities

1. Computer Hardware

• To attend, diagnose the computer hardware related issues raised by customer.

• Should be able to repair the basic issues of hardware like Keyboard, Mouse, HDD, RAM, Processor Fan, LAN Card, Display Card & Motherboard etc.

• Should be able to find out the exact peripheral issue for replacement to minimize the down time of system.

• Should be able to troubleshoot the issues of Printer like paper jam, light print, paper curl etc.

• Should be able to replace the consumables parts of Printers like Cartridge, Teflon & Fuser Assembly.

2. Computer Software / Mobile Software

• To Install windows OS like Windows 7 & Windows 10 as per Customer and Industry requirements.

• Should be able to trouble shoot the issues of MS OS.

• Should be able to configure the software’s like MS Outlook, SAP, Print to PDF etc.

• Having installation knowledge of MS Office, SAP, WinZip, WinRAR, Acrobat Reader, Acrobat Writer, Java Runtime, Flash Player, MS Teams, Skype for Business etc.

• Having knowledge of cloning the system (OS Cloning).

• Having knowledge of Android software installation and configuration as per given SOP.

3. Server & Networking

• Having the knowledge of Server / Client architecture & will be able to join the Domain via client system and will be able to troubleshoot the synchronisation issue as and when required.

• Having basic knowledge of Network to identify & resolve the communication is sues with Server, Printer, Wireless Devises etc. and will be able to diagnose & escalate the issues to respective team.

• Will be able to install, configure & troubleshoot Network Printers.

• Having basic knowledge of DHCP & DNS so that can diagnose & escalate the DHCP & DNS related issues to respective team.

Challenges

• Learning new technologies in the dynamic environment.

• Handling multiple complaints simultaneously.

• Coordinating with various teams internally in the organization and Escalate the complaints to the respective team after proper diagnose.

Knowledge, Skills and Experience

• Degree or Diploma in Engineering or Technology

• Minimum 2 years of experience in the industry.

• Having good knowledge of Computer Hardware (Theory & Practical).

• Having good knowledge of Software’s lie MS OS, MS Office etc.

• Having good knowledge of Server Client Architecture.

• Having good knowledge of Domain.

• Having basic knowledge of Network, DHCP, DNS, Anti-Virus, MS Patch Management etc.

• Time Management / Prioritization Skills.

• Good Communication skill - Verbal & Written.

• Ability to work in Team.

• Willingness to work in Rotational Shifts & Extended Hours.

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Fixed shift

Education:

• Bachelor's (Preferred)

Experience:

• Desktop support: 2 years (Preferred)

Work Location: In person