Desktop Support Engineer

Role : Desktop Support Engineer L1

Client: Praj Industries

Exp : 1.5 -3 yrs.
Work mode : 6 Days Working and 24*7 shifts..

Notice period : Immediate joiner

Location - Praj GenX Limited,Plot No. 3 & 7, Padubidri,Karkala Road, Aspen SEZ,Nandikur, Udupi,Karnataka, 574111, Praj industries - Mangalore location

Description :

• L1 provides support for basic customer issues that need IT involvement, such as solving usage problems and fulfilling service desk requests .
• Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
• Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
• provide technical support and maintain computer systems for users.
• Troubleshooting: Diagnosing and fixing issues with hardware, software, and networks
• Installation: Setting up desktop computers, software, and peripherals
• Training: Teaching users how to use computer hardware and software
• Documentation: Creating and maintaining technical documentation, including manuals, knowledge bases, and operating procedures
• Support: Providing technical support to users, either in person or remotely
• Maintenance: Performing routine maintenance tasks, such as updating firmware and monitoring performance
• Emergency support: Providing immediate support in the event of a system failure or security breach
• Communication: Communicating with users and clients, and providing progress updates on complex issues
• Follow-up: Ensuring that issues are fully resolved
• Collaboration: Working with other teams, including the purchase and supplies department
• Desktop support engineers should be friendly and have a good understanding of the products they support. They should also be able to use clear language and customize instructions to suit different user skill levels.

Job Type: Full-time

Pay: Up to ₹27,000.00 per month

Shift:

• Day shift
• Evening shift
• Morning shift

Work Days:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Required)

Experience:

• IT: 1 year (Required)
• total work: 1 year (Required)

Work Location: In person