Desktop support Engineer 24?7 Mumbai malad Immediate joiners Job Type: Full-time Pay: ₹154,042.40 - ₹357,164.45 per year Shift: Day shift Work Days: Monday to Friday Work Location: In person

Job Title: Helpdesk / Service Desk Executive Client & Project: Accenture-JSW Location: Electronic City Phase 1, Bangalore, Karnataka Employment Type: Full-time, On-site-24*7 Rotational Shifts-6 Working Days Experience Required: 3+ years Job Summary: We are seeking a skilled and customer-focused Service Desk L2 Engineer to provide advanced technical support and issue resolution. You will act as an escalation point for the L1 team, troubleshoot complex IT issues, and ensure prompt service delivery while maintaining high customer satisfaction. Key Responsibilities: Respond to and resolve escalated technical issues from L1 support via phone, email, chat, or ticketing systems (e.g., ServiceNow, Jira, Zendesk). Troubleshoot hardware, software, networking, and system issues (Windows, macOS, Office 365, VPN, printers, etc.). Handle user account administration (Active Directory, Azure AD, Exchange, M365). Diagnose and resolve issues related to end-user devices, virtual desktops, remote access, and mobile device management. Perform system checks, patch management, and routine maintenance tasks. Collaborate with infrastructure, network, and application teams for complex incident resolution. Create and update technical documentation, knowledge base articles, and standard operating procedures (SOPs). Monitor ticket queues, follow SLAs, and ensure timely incident and service request resolution. Participate in IT projects and initiatives such as onboarding/offboarding, migrations, and deployments. Provide mentoring and guidance to L1 support team members. Required Skills: Proficiency in using ticketing tools like ServiceNow. Strong understanding of ITIL frameworks and service desk operations. Excellent communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with remote desktop applications and support tools. Basic knowledge of networking concepts and troubleshooting. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified Professional (MCP). Experience in supporting enterprise-level IT environments. Work Environment: Location: Electronic City Phase 1, Bangalore — a major IT hub with excellent connectivity and amenities. Shift: Rotational (including evenings, weekends, and holidays). Immediate joining preferred. Job Type: Full-time Pay: ₹17,953.90 - ₹25,836.33 per month Shift: Rotational shift Work Location: In person

We have open position for Service Desk Engineer L1, Company - InknowTech Pvt Ltd - http://www.inknowtech.com Client - BPCLLocation : New Ashok Nagar Rd, Block A, Sector 1, Noida, Uttar Pradesh 201301 JOB DESCRIPTION : Role : Service Desk Engineer Exp : 1+ year Shifts : Shift A - 6AM-3PM Shift B - 1PM-10PM Working : 6 days Location : Noida Skills Required : Service Desk, Incident, Service request, Ticketing tool,Priority. Job Summary: We are looking for a Service Desk Engineer L1 to provide exceptional technical support to our employees, resolving hardware, software, and network issues in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong technical foundation, and a passion for delivering outstanding customer service. Key Responsibilities: 1. Provide technical support to employees , resolving hardware, software, and network issues. 2. Troubleshoot and resolve technical issues using established procedures and guidelines. 3. Document all technical issues and resolutions in the IT ticketing system. 4. Collaborate with other IT teams, such as Network Operations and Cyber Security, to resolve complex technical issues. 5. Participate in the development and maintenance of technical documentation, knowledge base articles, and FAQs. 6. Stay up-to-date with new technologies, software, and hardware, and apply this knowledge to improve technical support services. 7. Meet or exceed established service level agreements (SLAs) for technical support. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or a related field. 2. 0-2 years of experience in a technical support role, preferably in a help desk or service desk environment. 3. Proficiency in troubleshooting and resolving technical issues with Windows, macOS, and mobile devices. 4. Strong understanding of computer hardware, software, and network fundamentals. 5. Excellent communication, interpersonal, and customer service skills. 6. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple technical issues simultaneously. Job Type: Full-time Benefits: Provident Fund Work Location: In person

Pune work from office - Magarpattta(Cybercity Tower 4, Level 0| Magarpatta City, Hadapsar | Pune | India 411013 | ) Job Type: Full-time Pay: ₹23,415.85 - ₹25,000.00 per month Benefits: Health insurance Shift: Day shift Education: Bachelor's (Preferred) Experience: IT: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person

We Are Hiring: Lead IT Recruiter Location: Electronic City Phase-1, Bengaluru Send Resume: Maria.b@inknowtech.com | 6362511790 Are you a strategic thinker with a passion for building high-performing tech teams? We are looking for an experienced Lead IT Recruiter to join our growing team and drive end-to-end recruitment for diverse IT roles. What We’re Looking For: Qualification: MBA / MSW / PGDM in HR, IT, or a related field (or equivalent experience) Experience: 6+ years in IT recruitment, with 1–2 years in a leadership or team lead role Technical Expertise: Hiring across roles: Software Developers, System Admins, Data Analysts, DevOps, Cybersecurity, ABAP, NodeJS, ASP/ADO.NET, MVC, SAP HANAProficient in recruiting tools and platforms Strong understanding of hiring metrics, KPIs & reporting What You’ll Bring: Excellent communication & interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentA mindset for continuous improvement in recruitment strategyReady to lead with impact? Apply today and be a key part of our talent engine! Job Type: Full-time Pay: ₹35,000.00 - ₹60,000.00 per month Schedule: Day shift Work Location: In person

Pune work from office - Magarpattta(Cybercity Tower 4, Level 0| Magarpatta City, Hadapsar | Pune | India 411013 | ) Job Type: Full-time Pay: ₹23,415.85 - ₹25,000.00 per month Benefits: Health insurance Shift: Day shift Education: Bachelor's (Preferred) Experience: IT: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person