Desktop Support Engineer

A Field Service Engineer (FSE) is a highly skilled technical professional who provides on-site support, installation, maintenance, and repair services for specialized equipment, machinery, or systems at customer locations. They are the frontline technical representatives of a company, directly interacting with clients to ensure their equipment operates efficiently and effectively.

Here's a comprehensive breakdown of the roles and responsibilities of a Field Service Engineer:

Core Responsibilities:

* Installation and Commissioning:

* Installing new equipment, machinery, or systems at customer sites according to specifications and safety standards.

* Performing initial setup, configuration, calibration, and testing to ensure proper functionality and integration.

* Supervising the installation process, which might involve coordinating with contractors or client personnel.

* Maintenance and Repair:

* Diagnosing and troubleshooting complex technical issues with equipment, often remotely initially, then on-site.

* Performing hands-on repairs, replacing faulty components, and making necessary adjustments.

* Conducting preventive and predictive maintenance tasks to identify potential issues before they cause breakdowns, extending equipment lifespan.

* Responding to emergency service calls and breakdowns, often outside regular business hours.

* Educate Cutomer and provide Proper demo for new product installation.

* Educate Do's and Don'ts about the product to the customers

Technical Support and Training

* Providing technical guidance and support to clients, explaining complex technical concepts clearly and concisely.

* Training end-users and client personnel on equipment operation, maintenance procedures, and basic troubleshooting techniques.

* Acting as a technical resource for customers, answering questions and addressing concerns.

* Documentation and Reporting:

* Maintaining accurate and detailed records of all service activities, including work performed, parts used, issues diagnosed, and resolutions implemented.

* Generating service reports, repair logs, and customer communication records.

* Documenting equipment performance, configurations, and any modifications made.

* Reporting warranty issues and feeding back technical insights to internal engineering and product development teams.

* Customer Relationship Management:

* Building and maintaining strong, positive relationships with clients, acting as a trusted advisor.

* Ensuring customer satisfaction by delivering timely and effective service.

* Managing customer expectations and effectively communicating service progress and any potential delays.

* Handling customer complaints and escalating issues to management when necessary.

* Inventory Management:

* Managing and maintaining a personal inventory of spare parts, tools, and equipment.

* Ordering replacement parts as needed and ensuring efficient use of resources.

* Safety and Compliance:

* Adhering to all safety regulations, company policies, and industry standards during all on-site activities.

* Ensuring equipment and work environments are safe for themselves and others.

* Performing work in compliance with quality standards and regulatory requirements.

Key Skills and Qualifications for a Field Service Engineer:

* Technical Expertise:

* Strong understanding of the specific equipment, systems, or technology they work with (e.g., mechanical, electrical, electronic, hydraulic, software, IT, networking).

* Proficiency in troubleshooting, diagnostic tools, and repair techniques.

* Ability to read and interpret technical manuals, schematics, and blueprints.

* Problem-Solving Skills:

* Excellent analytical and critical thinking abilities to diagnose complex issues quickly and accurately.

* Resourcefulness and the ability to find creative solutions to unexpected problems in the field.

* Customer Service Skills:

* Exceptional communication (verbal and written) and interpersonal skills.

* Patience, empathy, and a customer-centric approach.

* Ability to explain technical information to non-technical individuals.

* Independence and Adaptability:

* Ability to work independently with minimal supervision, manage their own schedule, and prioritize tasks effectively.

* Adaptability to different work environments, schedules, and challenging situations.

* Willingness to travel frequently, sometimes extensively, to various customer sites.

* Organizational Skills:

* Strong time management and organizational abilities to juggle multiple service calls and documentation.

* Attention to detail in performing repairs and maintaining records.

* Physical Stamina:

* Ability to lift and move heavy equipment, work in various physical conditions (e.g., confined spaces, heights), and perform physically demanding tasks.

* Certifications and Education:

* Often requires a bachelor's degree in engineering, a related technical field, or a relevant diploma/vocational training.

* Industry-specific certifications are often highly valued.

* A valid driver's license is almost always a requirement.

Field Service Engineers are crucial for companies that provide complex products or services, as they directly impact customer satisfaction, equipment uptime, and ultimately, the company's reputation and success.

Job Type: Full-time

Pay: ₹34,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• Desktop support: 2 years (Required)

Location:

• Pune, Maharashtra (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person