Customer Success Intern

About Us:

At CultureMonkey, we’re reimagining employee engagement for the modern workplace. As a fast-growing HR Tech SaaS startup, we’re passionate about building tools that empower organizations to foster meaningful workplace cultures.

About the Role:

Are you a proactive, customer-focused individual eager to gain hands-on experience in customer success and relationship management? If so, we’d love to hear from you.

As a Customer Success Intern, you will support our Customer Success team by helping analyze employee engagement data, designing surveys, and providing research-driven insights focusing on the retention strategies. This is an exciting opportunity to work in a fast-paced environment, gain real-world experience, and develop key skills in customer relationship management, communication, and problem-solving. You’ll also gain hands-on experience in people analytics, survey methodologies, and customer engagement strategies.

Responsibilities:

• Assist in onboarding new customers, ensuring a smooth transition and setup
• Conduct research on workplace trends, behavioral science, and best practices
• Support data analysis to uncover trends and provide actionable insights
• Collaborate with Customer Success teams to prepare reports and recommendations for clients
• Assist in designing, reviewing, and analyzing employee engagement surveys
• Help with benchmarking analysis by comparing customer data with industry trends
• Work on customer presentations, reports, and knowledge materials
• Assist in creating training content and best practices guides for customers
• Provide administrative support for ongoing research and customer projects

Qualifications:

• A student or recent graduate in Business, Marketing, Communications, or a related field
• Curiosity & Proactiveness – Eager to learn, research, and contribute to real-world challenges
• Strong communication and interpersonal skills to present insights effectively
• Analytical Mindset – Ability to interpret data and extract meaningful insights
• Tech-Savvy – Basic proficiency in Excel, Google Sheets, Presentation or any analytics tools is a plus. Comfortable working with CRM tools (or willing to learn)
• A problem-solver with a customer-first mindset
• A self-starter with the ability to work independently and in a team

What You’ll Gain:

• Hands-on experience in Customer Success and Client Engagement
• Exposure to a dynamic and fast-growing industry
• Opportunity to work with cross-functional teams
• A chance to convert to a full-time role based on performance

Be an important part of an employee-first org that walks the talk around building culture.

Check out Life @ CultureMonkey here - https://www.culturemonkey.io/life-at-culturemonkey/