Customer Success Engineer

Palo Alto Networks is looking for a Customer Success Engineer Prisma Cloud to work in the Prisma Cloud EMEA CSE team, working as consultant for Enterprise Customers. This position will report to the Sr Manager Prisma Cloud EMEA and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

Your Impact

We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions.

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment.

● Ensure customers are maximizing their return on investment by rapidly implementing

and operationalizing Palo Alto Networks solutions to achieve their business and security

objectives

● Assist customers in implementing custom integrations and workflows to ensure Prisma

Cloud is fully integrated into their security operations center.

● Be the first line of defense in solving customer support requests, and coordinating and

prioritizing timely resolutions with engineering teams.

● Serve as a customer advocate in influencing product roadmap and improvements.

● Coach customers on how to establish and manage their Cloud Security Change

Management/Governance/Center of Excellence programs.

● Identify risks to the customer achieving their stated business goals and work with the

account team to build a risk mitigation plan or escalate as needed.

● Develop a comprehensive understanding of typical business challenges faced by

customers and common objectives to appropriately map Prisma Cloud features and

associated business benefits to address their needs.

Your Experience

● 5+ years relevant work experience in pre-sales, post-sales, technical support, solution

architecture, consultant or similar roles desired; strong consulting and project management skills

required

● Ability to clearly articulate technical issues to both technical and non-technical audiences,

executives and explain their impact on business both internal and external to the organization

● Proven track record of managing customer escalations, balancing customer expectations and

negotiating successful resolutions

● Ability to multi-task and work in a fast-paced environment

It is important for you to have a strong background in at least 2 additional areas besides Cloud Computing:

Cloud Computing

● Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP,

Azure, Alibaba and OCI

● Strong Knowledge of AWS/GCP or Azure services components such as EC2, ELB, VPC,

RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc.

● One or more of AWS Certification, Azure Certification or Google Cloud Certification strongly

preferred

● Knowledge of general security practices and regulatory compliance requirements (CIS, PCI,

NIST, GDPR etc) System Administration and Containers

● Experience deploying and operationalizing Kubernetes, containers, and serverless functions

● Hands-on experience with Linux distributions (RHEL, Debian, Ubuntu, Centos, etc.) Networking Infrastructure and Security

● Good understanding of Networking concepts and experience with networking devices such as

routers, switches, firewalls, traffic generators, etc.

● Experience with Security Solutions, Remote VPNs, IPSEC, PKI & TLS, TCP/IP, DLP, Authentication Protocols (SAML, LDAP, OIDC, etc.),Automation

● Hands-on experience with one or more scripting languages such as Python, PowerShell,

JavaScript, etc.

● Hands-on experience with API calls and how to use scripting to automate multiple calls CI/CD - DevOps

● Hands-on experience with the CI/CD process & terminology and tooling used for it, such as Jenkins, Repositories (GH, CSP-related, .. ), Ansible, Terraform etc

Salary - upto 25lpa

Np - 0-15 days