Customer Success Engineer

Customer Success Engineer - Talking
Shops Position Overview We are seeking a Customer Success Engineer to manage the complete customer onboarding cycle for our WhatsApp ecommerce chatbot platform. This role combines technical implementation with customer relationship management, ensuring seamless deployment and customer satisfaction. Key Responsibilities Customer Onboarding & Implementation ● Conduct discovery calls with new customers to understand their business requirements and use cases ● Translate customer requirements into technical specifications for chatbot configuration ● Build and configure bot behavior using our proprietary JSON-based chatbot framework ● Implement custom chatbot solutions tailored to each client's business needs ● Conduct testing and quality assurance before handover to customers Customer Success & Support ● Manage the complete customer onboarding journey from initial consultation to go-live ● Facilitate customer feedback cycles and implement iterative improvements ● Ensure customer satisfaction throughout the implementation process ● Provide technical support and troubleshooting during and after deployment ● Act as the primary point of contact for customers during onboarding phase Documentation & Process Improvement ● Document customer requirements and implementation details ● Maintain configuration documentation and best practices ● Identify opportunities to streamline the onboarding process ● Collaborate with product team on feature requests and improvements Required Qualifications Technical Skills ● Experience with APIs, JSON configuration, or similar technical implementations ● Comfortable working with technical documentation and configuration files ● Basic understanding of chatbot/conversational AI concepts (preferred) ● Proficiency in troubleshooting technical issues and finding solutions Customer-Facing Skills ● Customer-facing