Customer Satisfaction Executive

THE ROLE

Bombay Sweet Shop

Customer Satisfaction Executive

Hunger Inc

WHO YOU ARE

You’re a people person with a calm, friendly voice and the ability to think on your feet. Whether it’s solving a delivery issue or helping someone pick the perfect gift box, you approach every customer interaction with empathy, professionalism, and positivity. You love being part of a team, and you're energized by the fast pace of a brand that's growing every day.

You have 1–2 years of experience in customer service, strong communication skills in English and Hindi, and are confident using basic tech tools. A love for food is a major plus.

YOUR TEAM

WHO YOU WILL REPORT TO

YOU WILL BE RESPONSIBLE FOR

• Responding to customer queries and requests via phone, WhatsApp, and email in a timely, friendly, and professional manner
  

• Assisting customers with order placements, tracking, and resolving any issues or complaints
  

• Escalating critical matters to the Operations team where required
  

• Coordinating with Sales and Logistics to ensure smooth delivery and service
  

• Sharing customer feedback and insights with internal teams on a daily basis
  

• Maintaining accurate records of customer interactions and updating the database regularly
  

• Monitoring e-commerce platforms for order updates, changes, or issues
  

• Proactively sharing updates with customers on new launches, specials, and festive offerings
  

EXPERIENCE

• 1–2 years in a customer service or support role, preferably in a retail, hospitality, or F&B brand
  

• Experience with email, WhatsApp communication, and basic order tracking processes
  

SKILLS

• Excellent verbal and written communication skills in English and Hindi
  

• Tech-savvy with working knowledge of MS Office (Word, Excel) and online communication tools
  

• Strong interpersonal skills and the ability to remain calm under pressure
  

• Proactive, organized, and great at multitasking
  

• A collaborative team player with a passion for food and customer care
  

WHAT YOU’LL GET

• Be a Part of Something Sweet: Help build the future of a truly innovative mithai brand
  

• Competitive Salary: Based on your experience and contribution
  

• Growth Opportunities: We promote from within and support career development
  

• Passionate Team Culture: Join a team that values innovation, empathy, and excellence in everything we do
  

If you're excited to spread joy through food and love making people smile, we’d love to meet you!