Customer Quality Executive

Position: Customer Quality Executive
Location: Bhiwadi
Department: Quality Assurance
Reporting To: QA Manager / Plant Head
Experience Required: 5-7 years in customer-facing quality role, preferably in wire & cable / electrical

Role Summary:

Responsible for managing customer quality concerns, including complaint resolution, corrective action documentation (CAPA), customer communication, and support for quality audits.

Key Responsibilities:

Customer Complaint Handling:

• Receive and log customer complaints related to product quality.
• Investigate root cause using tools like 5 Why, Fishbone, Pareto, etc.
• Coordinate with production, QC, and R&D to determine corrective actions.
• Prepare and submit 8D / 5Why / CAPA reports as per customer requirements.

Customer Communication:

• Act as the single point of contact for customer quality concerns.
• Provide timely updates and solutions to customers on complaint status.
• Maintain a professional and prompt communication standard with all customers.

Documentation & Reporting:

• Maintain detailed records of customer complaints, inspection results, and CAPA status.
• Generate weekly/monthly dashboards for internal management review.
• Track and follow up on open complaints until closure and effectiveness verification.

Audit & Quality Support:

• Assist in preparing for customer audits and technical visits.
• Ensure traceability and documentation of quality parameters for dispatch batches.
• Support NCR (Non-Conformance Report) documentation and resolution.

Desired Skills & Competencies:

• Strong communication and documentation skills
• Familiarity with 8D, CAPA, RCA, and quality management tools
• Ability to coordinate with internal teams under time pressure
• Proficient in MS Excel, Word, and ERP-based systems

Qualifications:

• Diploma / B.E. / B.Tech in Mechanical, Electrical, or Industrial Engineering
• Experience in Quality function related to metals/wire/strip/cables is preferred
• ISO 9001 / IATF knowledge will be an added advantage

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Schedule:

• Day shift

Work Location: In person