1101 Customer Interaction Jobs - Page 35

Job Objective- To lead and manage the Final Inspection and FAT (Factory Acceptance Testing) processes for granulation line machinery. This includes supervising and guiding the FAT team to ensure all machines are inspected, tested, and verified strictly in accordance with the Customer's URS (User Requirement Specification) and internal quality standards. The role involves ensuring that all functional, mechanical, electrical, and software aspects of the machine meet performance expectations before dispatch. Additionally, act as a technical expert during FATs, representing the company in front of customers, addressing their queries, and ensuring a successful sign-off. Primary responsibilities- Functional- Quality Assurance Expertise: Demonstrate a comprehensive understanding of quality assurance (QA) processes, ensuring all FAT activities align with company standards, customer requirements, and regulatory norms. FTR (First Time Right) Implementation: Collaboratively lead the FAT team to achieve First Time Right execution across each stage of inspection and testing, minimizing rework and enhancing process efficiency. Execution & Problem Solving: Plan and execute FAT activities in accordance with project timelines. Identify operational challenges during FAT and inspection and proactively develop and implement effective solutions. Customer & Third-Party Handling: Serve as a subject matter expert for handling customers, Third Party Inspectors (TPI), and internal stakeholders during FATs, ensuring clarity, confidence, and satisfaction throughout the inspection process. Customer Complaint Analysis & CAPA Support: Lead the analysis of customer complaints, contribute to root cause analysis (RCA), and support the development and implementation of Corrective and Preventive Actions (CAPA) to ensure continuous product improvement. Continuous Improvement Initiatives: Drive and contribute to continuous improvement efforts by identifying process gaps and implementing changes that enhance FAT quality, reduce testing time, and ensure operational excellence. Technical Clarifications: Consult with Managers or Project, Engineering, Automation Heads for clarification on discrepancies related to part specifications, drawings, or documentation to ensure issues are resolved before FAT execution. Documentation & Compliance Knowledge: Maintain sound knowledge of qualification protocols, certifications, calibration procedures, and regulatory documentation required for successful FAT execution in a pharma environment. Pharma Equipment & Testing Expertise: Possess deep understanding of pharmaceutical machinery and their standard functional testing procedures, including compliance with cGMP, GAMP, and 21 CFR Part 11 requirements. Audit & Compliance Standards: Be familiar with standard auditing methodologies (e.g., ISO, ASME) and apply non-destructive testing (NDT) procedures as required during inspection. Cross-functional FAT Collaboration: Collaborate with cross-functional teams to highlight and resolve issues that may affect on-site installation and commissioning, ensuring all concerns are addressed prior to dispatch. Site Readiness Optimization (I-FAT): Ensure installation readiness by executing effective Internal FATs (I-FAT) at the factory, thus minimizing site installation time and reducing resource wastage. Validation Document Review: Review and verify all validation and qualification documentation during I-FAT, ensuring alignment with customer expectations and regulatory compliance. Site Issue Resolution Coordination: Act as the central point of coordination for resolving factory-originated issues identified at the site, enabling immediate corrective actions. CAPA Team Participation: Actively participate in the CAPA team by providing technical insights and support for comprehensive root cause analysis of site issues. Spare Parts Coordination: Oversee and coordinate the spare parts dispatch process from the factory, ensuring timely availability and accuracy. Manual Development: Lead the development and localization of Indian versions of Operation, Installation, and Control Manuals for machinery and associated accessories. Pre-dispatch Inspection: Collaborate with the dispatch team to conduct final pre-dispatch inspections, ensuring all machines are shipment-ready and compliant. Supply Chain Coordination: Coordinate with procurement, stores, and planning teams to eliminate short or false supply issues and ensure complete, accurate shipments to customer sites. Key Result Areas- - Cross-Functional Collaboration & Quality at Source - Quality Compliance & Standardization - Process Improvement & Efficiency Optimization - Customer Expectation Alignment - Safety and Risk Management Qualification - BE Mechanical Experience - 8 to 12 years Location - Shirwal Transport facility will be provided

The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline).

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge

We are seeking a Customer Account Manager to manage a large portfolio of emerging and small business customers in our SaaS Sales team. You will drive Annual Recurring Revenue (ARR) growth and maximize customer satisfaction and retention at scale. With a high ratio of accounts, we are looking for an individual who can efficiently engage, identify, and act on revenue opportunities without the time for in-depth, strategic planning on each account. You will report to the Director of Existing Business Sales. What Your Responsibilities Will Be Customer Portfolio Management at Scale: You will manage a high volume of new and small business accounts, efficient service to ensure customers understand and gain value from their investments. You will develop professional relationships across your portfolio, with a focus on maximizing engagement and retention. Increase Sales Growth: You will exceed sales targets by developing a high-velocity sales process tailored to new and small business customers. You will identify cross-sell and upsell opportunities, focusing on value features and products that meet customer needs. You will maintain a flow of customer interactions to build a scalable pipeline, ensure rapid response times, and achieve results against set quotas. Scalable Account Execution: You will implement standardized account plans designed for volume, focusing on efficient onboarding, rapid response to customer inquiries, and delivering value with minimal turnaround time. You will conduct product presentations, webinars, and call to increase awareness of available solutions. Ensure each customer interaction is and impactful, even within time constraints. Customer Engagement: You will address customer pain points and goals promptly, offering product solutions tailored to new our needs. You will check in to assess satisfaction, troubleshoot, and uncover additional revenue potential without account customization. Collaboration: You will collaborate with our teams, including Customer Success and Marketing, to provide a cohesive customer experience and use resources across accounts. You will be a bridge between customer needs and our teams to support customer satisfaction at scale Manage customer relationships, engaging them in value-added activities. What you'll Need to be Successful Overall 7 years experience of which 3+ years of experience as a Customer Accounts Manager of Mid-Market accounts Make sense of complex, high quantity, and sometimes contradictory information to identify solutions with limited change. Experience communicating the value of the product and its features to customers (verbal, written, video, in person) Experience assisting multiple customers simultaneously and managing a book of business of 400+ customers. Achieve results, even under challenging circumstances and with Experience prioritizing sales opportunities based on ICP Enthusiasm for customer success and excellence especially within the SaaS space Experience with enterprise platforms such as ERP, CRM, ECommerce, POS, OMS, etc Salesforce and Gainsight experience

As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: bachelors or masters degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence.

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc. ; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. How you ll make an impact: You will be supporting Global Projects for HVDC SCADA HMI. You will be responsible for design and Develop architecture functional descriptions for Functions / Solutions for HVDC SCADA. You will be Participate in Tender activities, customer meetings. You will be working in database Management/SQL. You will be developing HMI with Intouch application development configure Gateway Server. Work on IT-Infrastructure with knowledge on routers, firewalls, Switches, Servers and workstations. Prepare Perform test case scenarios participate in FST. Backup/ Image handling on servers and workstations and patch management. Involve in Backup/ Image handling on servers and workstations and patch management. Living Hitachi s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: A bachelor s degree in EI, IC, or Mechatronics. You should have 3 to 6 years of experience in Networking, security, Anti-Virus. You should have knowledge in communication protocols, HMI/SCADA. You must have Gateway Server with MicroScada knowledge Basic knowledge on IEEE / IEC standards. Knowledge Experience MS Office: Word, Excel. Self-starter caliber who could own tasks through to completion. Strong attention to detail. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. How you ll make an impact: You will be supporting Global Projects by adapting HVDC Cyber security for SCADA HMI developing architecture functional descriptions for Functions / Solutions for future HVDC in cyber security technologies. You will be prepare Perform test case scenarios participate in FST supporting projects in resolving the issues related to Cyber security Functions. You will be coordinate with different stakeholders across the business units to get inputs to optimize the Cyber security solutions in HVDC. You will be design develop a secured network architecture for SCADA system with advanced cyber security features You will evaluate and strengthen the security of any connections to the SCADA network. You will be monitor and validate third party security patches to ensure that reliability of the system is maintained. You will be implementing the security features provided by device and system vendors. You will be performing technical audits of SCADA devices and networks, and any other connected networks, to identify security concerns conducting physical security surveys and assess all remote sites connected to the SCADA network to evaluate their security. You will be maintaining the test environment with updated software and hardware for current and future use backup/ Image handling on servers and workstations and patch management. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in computer science/IT with a minimum knowledge in networking protections. Candidate should have 6 to 10 years of experience in networking, security, Anti-Virus. Must have Basic knowledge on IEEE / IEC standards. Must have Knowledge Experience MS Office: Word, Excel. Excellent written and verbal communication skills. Self-starter caliber who could own tasks through to completion Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Job Title: Internal Sales Engineer Instrumentation Products Location: Chennai, Saligramam Department: Sales & Technical Support Reports To: Owner Employment Type: Full-time Job Summary: We are seeking an experienced Internal Sales Engineer with a strong background in Instrumentation Products such as ow meters, level. The ideal candidate will support the sales process by providing technical quotations, application support, and customer service from within the oice, acting as the vital link between external sales, customers, and the engineering team. Key Responsibilities: • Technical Sales Support: o Understand customer requirements and propose appropriate instrumentation solutions. o o Prepare and follow up on technical quotations and proposals. Assist external sales team with product selection, sizing, and application support. • Customer Interaction: o Handle inbound sales inquiries (calls, emails, chats) and provide prompt support. o o Maintain regular contact with existing clients and provide after-sales support. Support clients with documentation, compliance, and product certications when needed. • • Sales Coordination: o Coordinate with suppliers and internal departments to conrm delivery timelines and technical feasibility. o o Update and maintain CRM systems and sales databases. Follow up on quotations and convert inquiries into orders. Product Knowledge: o Maintain strong knowledge of instrumentation product lines and their applications. o Stay updated on industry trends, new product releases, and competitor activity. Required Skills and Qualications: • • Degree/Diploma in Instrumentation, Electronics, Electrical, or related engineering eld. 25 years of experience in internal/technical sales of industrial instrumentation products. • • • • Solid understanding of process control and measurement technologies. Excellent communication and interpersonal skills. Ability to read and interpret technical drawings, datasheets, and specications. Procient in MS Oice Suite; experience with ERP or CRM systems is a plus. Preferred Attributes: • Exposure to applications in industries such as water treatment, oil & gas, food & beverage, pharmaceuticals, or manufacturing. • Strong attention to detail and ability to handle multiple inquiries simultaneously. What We O¢er: • • • • Competitive salary and incentive structure Professional growth opportunities A collaborative and technically driven work environment Training and development on new technologies

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Coordinate with the internal team to ensure the correct samples are being submitted to customers and for bulk dyeing. Responsible for understanding the customer artwork and duplicate the same using CAD/CAM and share with the engraving team.

Roles and Responsibilities: Build and maintain strong client relationships. Analyze customer data to identify trends and areas for improvement. Proactively engage with customers to address concerns and gather feedback. Resolve customer issues promptly and effectively. Educate customers on product features and updates. Monitor key performance indicators (KPIs) related to retention and implement improvement strategies. Collaborate with other departments to enhance the overall customer experience. Additional Qualifications and Skills: Customer Retention Customer Support

At Visteon, the work we do is both relevant and recognizednot just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. Thats YOUR work. And, as a truly global technology leader in the mobility space, focused on building cross-functional AND cross-cultural teams, we connect you with people who help you grow. So here, whatever we do is not a job. Its a mission. As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. Visteon is at the epicenter of this mobility revolution. Two major trends in the automotive industry the shift to electric vehicles and vehicles with autonomous safety technologies have created unique opportunities for Visteon. We are the only automotive provider focused exclusively on cockpit electronics the fastest-growing segment in the industry. And our team is ready for YOU. To show the world what you can do. Detailed description: Application Engineer Roles & Responsibilities The Application Engineer is mainly focused on customer service. Primarily engineering support as the customer needs change. Role Description / Responsibilities: Primary point of contact for all technical program related matters. Often on-site at customer. Establish and maintain a good and effective Customer relationship: Liaison between customer-Visteon PD/ Visteon Mfg. Coordination of customer feedback with manufacturing and PD teams. Assist customer in areas related to Visteon products. Investigate issues/roadblocks and assure customer satisfaction in a consistent manner as per Visteon policies. Identify and provide reliable solutions through all stages of the product development. Present and explain information in a clear manner to Customer. Maintain accurate documentation and provide updates of open items list. Understand and convey Customers design requirements and specifications to the PD team. Attend / coordinate all Customer meetings as required (PAT, Design Reviews, TDRs, Software Reviews, etc) Develop a working knowledge of the product line and vehicle line to be able to support the customer needs. Coordination of part delivery. Development and prototype parts for breadboards. Ensure latest HW and SW are provided, replace or re-flash as required. Ensure exceptions/known limitations are communicated. Always confirm parts are in good condition before deliver. Coordination of system modules and set-up for Visteon SW and Validation. Support the Customer with vehicle level testing (in vehicle and breadboard). Prepare deliverables such as test plans, guides, manuals in coordination with Requirements and SW team. Perform vehicle/product troubleshooting. Engineering Interface Participate in Visteon PD team meetings (Whiteboard, CCB, Peer Reviews, PTO, TDRs, etc.) Support change control process for Customer requested changes (DCRs) as required. Quality Ensure closure of all Customer issues (AIMs, etc.) via their system in the time required. Support TQCM. Initiate VPRS for program / warranty issues. Customer Deliverables Software releases Spec version control matrix Customer open items Part number matrix sheet Vehicle validation plan Supports Re-flashing events Breadboard, vehicle and bench testing Customer meetings Customer part deliverables and reviews Design changes request Visteon project team meetings Upload specifications as required on TcSE More Good Reasons to Work for Visteon Focusing on the Future Our company strategy focuses on leading the evolution of automotive digital cockpits and safety solutions. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that is expected to drive future growth, along with a customer base that includes almost every automotive manufacturer in the world. Company Culture Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future. Learn more about our culture here. Competitive Compensation and Benefits Visteon offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. About Visteon Visteon is a global technology company serving the mobility industry, dedicated to creating a more enjoyable, connected and safe driving experience. The companys platforms leverage proven, scalable hardware and software solutions that enable the digital, electric, and autonomous evolution of our global automotive customers. Visteon products align with key industry trends and include digital instrument clusters, displays, Android-based infotainment systems, domain controllers, advanced driver assistance systems and battery management systems. The company is headquartered in Van Buren Township, Michigan, and has approximately 10,000 employees at more than 40 facilities in 18 countries. Visteon reported sales of approximately $2.8 billion and booked $5.1 billion of new business in 2021.Learn more at www.visteon.com . Follow Us For more information about our company, technologies and products, follow us on LinkedIn, Twitter, Facebook, YouTube and Instagram. You can also follow our careers-focused channels on Twitter and Facebook to keep up with our latest job postings and the great work our employees are doing.

Role & responsibilities Job Title: Graduate Engineer Trainee (GET) Sales Department: Sales & Marketing Industry: Automotive Garage Equipment Manufacturing Location: Chandigarh, Kolkata, Hubli & Raipur Job Summary & Key Responsibilities: As a GET Sales, youll learn about our garage equipment and support the team by visiting workshops and service centers. You’ll help explain products, collect feedback, and understand customer needs while building your communication and sales skills. You'll also assist in market research, spot new trends, and suggest product improvements. This is a great opportunity to grow, explore the field, and learn directly from experienced professionals in the automotive industry. Requirements: Education: B.E. / B.Tech in Mechanical / Automobile Engineering Year of Passing: 2024 or 2025 Skills: Good communication and presentation skills. Passion for sales and customer interaction. Basic technical understanding of automotive systems/equipment. Willingness to travel extensively within the assigned region. If interested, Kindly share your updated cv to Srinivas.rajappa@ats-elgi.com Preferred candidate profile

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. This position requires implementing Oracle (ERP, EPM) and OFSAA (FSDF, OIDF, DIH) products, hence prior functional or implementation knowledge of these products will be an advantage. Knowledge of Banking and /or Banking Analytics experience will provide his functional inputs and work closely with both Technical and Functional subject matter experts, and other project team members to successfully deploy the OFSAA products. For EPM - Should have experience in any of the following Oracle or other applications for EPM applications like Profitability (PFT), Fund Transfer Pricing (FTP), Balance sheet planning(BSP) , GL - Recon For ERM - ERM applications like Basel Regulatory capital, Credit Risk, Market Risk, Asset Liability Management (ALM), Liquidity risk (LRM), Economic capital , operational Risk etc. Equivalent experience with SAS, Actimize etc. Adopt and contribute to ERM / EPM best practice methodologies for knowledge dissemination throughout the OFSAA Delivery organization. Strong customer interaction skills and the ability to assess a client s Business processes and strategies. In addition, must be able to lead clients through the process of integrating the ERM/EPM Products into their operational environment. Implementation experience with OFSAA solutions and has been working with the Business to guide on the data mapping. Should be able to come up with the BRD / functional design document etc. Should be able to understand the product and work with technical consultant Exposure in BFSI Domain - Risk and Finance department Should have SDLC, Agile concepts and also cloud based implementation experience will be handy. Excellent English written and oral communication skills. The BA must be able to clearly articulate functionality and requirements to both clients and colleagues at all levels, from engineering staff to Senior Technology leaders. Career Level - IC2 Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements. Responsibilities includes but not limited to: Extensive communication with the client and guide them on global and local regulatory requirements with suitable Oracle products and solutions and be compliant. Techno functional role with exposure to BFSI Domain with special emphasis on Risk and Finance Implement the OFSAA solution based upon client requirements and licensing. Write techno functional documents like SDS, BRD etc. Interact with the client to understand their requirement and how they can be transformed into solution.

Orical Technology Llp is looking for Telecalling Executive to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge 10 Adhere to schedules and work efficiently under pressure to meet deadlines

Adorn is looking for Customer Relationship to join our dynamic team and embark on a rewarding career journey. Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

Adorn is looking for Tele Sales Professional to join our dynamic team and embark on a rewarding career journey. Contacting potential customers through cold calls, emails, and other means to introduce the company's products and services Building and maintaining relationships with customers by providing excellent customer service and support Identifying customer needs and presenting solutions that meet their requirements Negotiating and closing sales deals, while ensuring customer satisfaction Maintaining accurate records of customer interactions and sales Achieving sales targets and contributing to the growth of the company Collaborating with other teams, such as marketing and product development, to improve customer experience and drive sales Providing feedback to management on customer needs, preferences, and trends to inform product development and marketing strategies Excellent communication and interpersonal skills, as well as a strong sales drive Strong time-management skills

Tata Capital Ltd is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey. A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction 1 Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner2 Resolving customer complaints and finding creative solutions to customer problems3 Building rapport and relationships with customers to foster loyalty and repeat business4 Gathering customer feedback and making recommendations for improving customer service5 Keeping up-to-date with the latest products and services offered by the company6 Keeping accurate records of customer interactions and transactions7 Collaborating with other teams within the company to ensure that customer needs are metRequirement 1 Experience in customer service or a related field2 Excellent communication and interpersonal skills3 Ability to handle difficult or emotional customer situations with empathy and professionalism4 Strong problem-solving skills and the ability to find creative solutions to customer problems5 Ability to multitask and prioritize effectively6 Familiarity with customer relationship management (CRM) software7 A passion for delivering excellent customer service

Dear Candidate, Please find the attached Job Description for Sprinklr role. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill : Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales & Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer & market inputs to product management and R&D activities, ensuring market alignment and relevance. How you ll make an impact: You will be supporting Global Projects for HVDC SCADA & HMI. You will be responsible for design and Develop architecture & functional descriptions for Functions / Solutions for HVDC SCADA. You will be Participate in Tender activities, customer meetings. You will be working in database Management/SQL. You will be developing HMI with Intouch application development & configure Gateway Server. Work on IT-Infrastructure with knowledge on routers, firewalls, Switches, Servers and workstations. Prepare & Perform test case scenarios & participate in FST. Backup/ Image handling on servers and workstations and patch management. Involve in Backup/ Image handling on servers and workstations and patch management. Living Hitachi s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: A bachelor s degree in E&I, I&C, or Mechatronics. You should have 6 to 10 years of experience in Networking, security, Anti-Virus. You should have knowledge in communication protocols, HMI/SCADA. You must have Gateway Server with MicroScada knowledge Basic knowledge on IEEE / IEC standards. Knowledge & Experience MS Office: Word, Excel. Self-starter caliber who could own tasks through to completion. Strong attention to detail. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .