1122 Customer Interaction Jobs - Page 35

WHO WE ARE Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Develop and generate all necessary drawings for integrated AVI-SPL customer projects Coordinate with Design Engineers, Project Engineers and Project Managers to complete drawings accurately and timely Provide high-level customer service to internal and external customers daily Research components as needed to create an accurate depiction Act as customer liaison in absence of the Senior CAD Technician Utilize and test calibration of equipment Responsible for contributing to job documentation as needed Assist with projector and Screen Support Structure installations Operate small and large scale office printers/plotters Utilize labeling software for rack and field wiring purposes Skills and Abilities Proven proficiency in AutoDesk AutoCAD Ability to read and interpret electronic schematics and architectural blueprints Ability to successfully handle multiple projects simultaneously Knowledge of signal flow for audio, video and control systems Understanding of site survey s Familiarity of Audio Visual, Mechanical, and Electrical facilities drawings. PC proficient Education and/or Experience Minimum High school diploma or equivalent Minimum of 1 year CAD experience preferred 1 year of customer interaction experience preferred E MORE ABOUT US

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera. Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other s success and accelerate medical breakthroughs that positively impact human health. With our headquarters in Boston, MA, we are growing and expanding our team which located in 14 different countries! What will you do? You write test automation scripts, involving both back-and and front-end components according to our best practices & quality standards. You build tools, frameworks, and other infrastructure needed to support test automation. You review and validate application requirements and technical specifications to define test specifications for functional, integration and performance tests. You search for opportunities to enhance all test case automation related activities. You work as part of a cross-functional scrum team ( POD ), developing applications and services using agile development methodologies. You will provide technical guidance to other members of the team on test automation as required. You collaborate with the development team to analyze the bugs and work closely to address production bugs at the earliest. You stay up to date with new testing tools and testing strategies, proactively evaluating and improving our testing methodologies for continuous improvement. S hould work collaboratively with the team in writing test-scenarios & their execution (in case the need arise). What do you bring to the table? You are an outstanding QA automation engineer with +5 years relevant experience in test automation and in our test automation stack. You have a bachelor s or master s degree in computer science. You have a strong understanding of software development and test automation principles, such as BDD & TDD. You have experience in working in continuous integration and continuous delivery environments. Excellent problem-solving and analytical skills. Good communication (written and verbal) skills. Strong interpersonal skills, the ability to coach other engineers. Experience in developing software in a regulated environment is a plus. Technical Skills UI Automation with Selenium: Proficient in Selenium WebDriver for automating web-based applications. Strong knowledge of locators and strategies (XPath, CSS Selectors, ID, Class). Experience in handling dynamic web elements and writing optimized XPath/CSS selectors. Familiarity with browser debugging tools and techniques for identifying UI elements. Expertise in handling synchronization issues using waits (Implicit, Explicit, Fluent). Capability to manage browser settings and profiles for different testing needs. API Automation with RestAssured: Proficient in automating REST APIs using RestAssured library. Strong understanding of HTTP methods (GET, POST, PUT, DELETE, etc.). Familiarity with handling request/response payloads in JSON and XML formats. Ability to validate response codes, headers, and payloads. Knowledge of token-based authentication mechanisms (e.g., OAuth, JWT). Experience in chaining API requests and validating dependencies between API responses. Programming with Java: Strong proficiency in Java for scripting and automation. Knowledge of object-oriented programming concepts. Experience with exception handling, collections framework, and Java Streams API. Familiarity with file handling, parsing JSON/XML, and reading/writing to databases. Understanding of multithreading for handling parallel execution. Functional Testing: Ability to design and execute comprehensive test cases for functional verification. Experience with both manual and automated regression testing. Knowledge of boundary value analysis, equivalence partitioning, and other testing techniques. Frameworks and Tools Strong knowledge of testing frameworks like TestNG and JUnit. Familiarity with BDD frameworks like Cucumber for writing Gherkin scenarios. Experience in building and maintaining custom automation frameworks (Data-Driven, Keyword-Driven, or Hybrid). Proficient in build tools like Maven or Gradle for dependency management. Working knowledge of version control systems like Git. CI/CD and Integration Experience in integrating test automation with CI/CD pipelines (e.g., Jenkins, GitHub Actions, or GitLab CI). Ability to set up and configure jobs for running automated tests. Familiarity with generating and publishing test execution reports (e.g., Allure, Extent Reports). Our Core Values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality . We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve . We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.

1. Order Handling 2. Customer interaction both (Domestic and International) 3. Interacting with Internal team for On-time Delivery of Parts to Customers. 4. Payment followup with Customers.

Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customers requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organizations products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the sellers organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience

Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) Graduate degree, technical college or equivalent

Key responsibilities Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customers requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organizations products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the sellers organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience

ROYAL FRESH CHICKEN is looking for CUSTOMER SERVICE EXECUTIVE to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

weavebyte solutions is looking for Tele Sales Executive to join our dynamic team and embark on a rewarding career journey Contacting potential customers through cold calls, emails, and other means to introduce the company's products and services Building and maintaining relationships with customers by providing excellent customer service and support Identifying customer needs and presenting solutions that meet their requirements Negotiating and closing sales deals, while ensuring customer satisfaction Maintaining accurate records of customer interactions and sales Achieving sales targets and contributing to the growth of the company Collaborating with other teams, such as marketing and product development, to improve customer experience and drive sales Providing feedback to management on customer needs, preferences, and trends to inform product development and marketing strategies Excellent communication and interpersonal skills, as well as a strong sales drive Strong time-management skills

Mothers Publication (A Unit Of Mothers Education Hub) is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Job Summary We are seeking a dedicated Senior Process Executive - L&P with 1 to 3 years of experience in Contact Center and Life and Annuities Insurance. The ideal candidate will have strong technical skills in Contact Center operations and be proficient in English. This role requires working from the office during night shifts. Responsibilities Handle customer inquiries and provide accurate information regarding Life and Annuities Insurance products. Resolve customer issues efficiently and ensure high levels of customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer service experience. Utilize contact center software to manage and track customer interactions. Provide feedback and suggestions to improve contact center processes and procedures. Ensure compliance with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and customer service techniques. Assist in the development and implementation of new customer service strategies. Monitor and report on key performance indicators to management. Support the team in achieving performance targets and service level agreements. Contribute to a positive work environment by demonstrating professionalism and teamwork. Adapt to changing customer needs and handle multiple tasks simultaneously. Qualifications Possess strong communication skills in English both written and spoken. Demonstrate proficiency in contact center operations and software. Have a solid understanding of Life and Annuities Insurance products. Show ability to work effectively during night shifts. Exhibit excellent problem-solving and decision-making skills. Display strong attention to detail and organizational skills. Have the ability to work independently and as part of a team.

Candidate with good fluent in Tamil, should handle the customer queries.

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and achieving the collections target at a Branch office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 1 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage a team of Collections Associates Maintain and prepare the Collections reports for the branch office

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Desired Candidate Characteristics: Have a strong commitment to a career in technology with a passion for healthcare & life sciences. Ability to understand the needs of the business and commit to deliver the best user experience and adoption Able to collaborate across multiple teams Demonstrated leadership experience Excellent communication and customer support skills. Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo Agility to learn new tools and processes Ability to flex to support releases during non-standard work hours Key Responsibilities Linux Systems Management : Administer and maintain Linux servers, ensuring optimal performance, security, and reliability. Automation : Develop and implement automation scripts and tools to streamline deployment, monitoring, and management processes. Software Development : Collaborate with development teams to design, build, and maintain efficient, reusable, and reliable code. Customer Interaction : Engage with customers to understand their needs, provide technical support, and ensure satisfaction with our products and services. Monitoring and Troubleshooting : Set up and maintain monitoring systems and troubleshoot issues to ensure high availability and performance of applications and infrastructure. Collaboration : Work closely with cross-functional teams, including developers, QA, and operations, to ensure seamless integration and delivery of software solutions. Documentation : Create and maintain comprehensive documentation for systems, processes, and procedures. Escalation : Escalates barriers & issues clearly to the team. Qualifications & Experience Linux Expertise : Extensive experience with Linux operating systems, including system administration, shell scripting, and performance tuning. Automation Proficiency : Strong knowledge of automation tools and frameworks such as Ansible, Puppet, Chef, or Terraform. Development Skills : Proficiency in one or more programming languages such as Python, Ruby, Node. js, Java or Rust. Containerization : Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes. Version Control : Proficient in using version control systems, particularly Git. Customer-Facing Experience : Excellent communication and interpersonal skills, with a proven track record of working directly with customers to solve technical issues and gather requirements. Problem-Solving : Strong analytical and problem-solving skills, with the ability to troubleshoot complex systems and applications. Team Collaboration : Ability to work effectively in a collaborative team environment, as well as independently. Cloud Technologies : Experience with Amazon Web Services (AWS) is highly preferred, including familiarity with EC2, S3, Lambda, CloudFormation, and other AWS tools and services. Jira : Proficiency in using Jira for project management and issue tracking is preferred. ServiceNow : Experience with ServiceNow, including IT Service Management (ITSM) and other ServiceNow modules, is preferred. Explains own work clearly and confidently. Requires significant knowledge of the principles and concepts of a discipline typically gained through a university degree and 5+ years of experience. If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

SUMMARY 1. Order Handling 2. Customer interaction both (Domestic and International) 3. Interacting with Internal team for On-time Delivery of Parts to Customers. 4. Payment followup with Customers.

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and achieving the collections target at a Branch office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 1 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage a team of Collections Associates Maintain and prepare the Collections reports for the branch office

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

Key Responsibilities: RFP Review & Response: Analyze public sector RFPs and collaborate with sales and technical teams to create compelling proposals. Product Thinking: Suggest product enhancements or new features to improve solutions based on client needs and industry trends. Client Engagement & Presentations: Lead presentations to public sector clients, demonstrating the solution's capabilities and gathering requirements. Solution Design & Proposal Creation: Work with technical teams to design application development solutions and create detailed proposals with timelines and cost estimates. Collaboration with Technical Teams: Ensure the feasibility and alignment of solutions with client expectations through close coordination with technical teams. Market Research: Stay informed on trends in public sector application development and provide insights to influence product strategy. Key Requirements: Experience: 10-12 years in presales or technical roles, focusing on application development in the public sector. Product Thinking: Ability to suggest product improvements based on client feedback and market trends. Technical Expertise: Strong understanding of application development and public sector IT infrastructure. Client-Facing Skills: Proven experience engaging with public sector clients and presenting technical solutions. Collaboration & Analytical Skills: Strong problem-solving abilities with experience working cross-functionally to design and deliver solutions

About the Job We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions. As Communication Skills Trainer, You Will Deliver sessions for new hires, tenured employees, and cross-functional teams Support production associates on a real time basis Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction Work with associates in Academy Bay Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be) Study top performers customer interactions and disseminate best practices across the account Collates WOW chats for future reference Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders Document feedback and evaluations on associate customer interactions Publish scores of the groups that the trainer is working with Conduct small group training sessions Conduct call listening and chat & email readout sessions for the associates Recommend remedial and refresher courses to be assigned basis associates performance on the floor Flag off EWS to the stakeholders if there are any Participate in weekly business reviews and provide inputs asked for Roll out knowledge checks once a month Prepare worksheets and other job-aids for associates reference Conduct Dsat analysis from the language and soft skills perspective Prepare and publish weekly report with effort and outcomes Maintain a repository of suggested responses mandatorily for review and dissipation Assess prospective candidates/employees on language proficiency As Communication Skills Trainer, You Have 1 to 3 years of relevant domain experience is compulsory Post-secondary degree & above is preferred Available to work in weekends Commitment to work in any site in Hyderabad Excellent facilitation skill Strong knowledge in English grammar Strong verbal and spoken proficiency in English Ability to handle a class of 20 to 50 Trainees Intermediate to Advanced level proficiency in Google Suite and Windows Operating System Typing speed of 35 WPM with a minimum of 95% accuracy A positive work ethic and commitment to the tasks assigned Adaptability to trends within the organization Compliancy to the organizational policies and standards Flexible availability during business exigencies ,

Exe. Sr. Exe AM -Dispatch Location- South India : CMR Group is India's largest producer of Aluminium and zinc die-castingalloys. With 13 state-of-the-art manufacturing plants across the country, CMRhas become the preferred supplier for many of Indias largest automotiveindustry leaders. Since its inception in 2006, CMR has consistently outpacedcompetition by focusing on delivering superior value to its stakeholders. Thisvalue is driven by a strong commitment to technical advancements, qualityenhancement, sustainability, and people-centric practices. We believe inan " Employee First " philosophy, ensuring that ourpeople are at the core of our success. Our dedication to fostering an enrichingwork environment is reflected in our recognition as the 'Most PreferredPlace for Women to Work' and as one of the Top 25 Mid-SizedIndias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMR continues to chart its growth trajectory, we remain committed toinnovation and excellence. We are always looking for enthusiastic and dynamicindividuals to join our team and contribute to our continued success. Position: FLO- Dispatch Job Band - A Location - Sriperumbudur, Vallam & Other South location Designation: Sr. Executive/AM - Dispatch No. of Posts: 1 (One) Department: Dispatch Reporting to: Manager /Sr. Manager ( Operation) Qualification: Essential: Candidate shouldhave Bachelor degree in any stream from recognized institute. Desired: MBA/PG /Diploma in supply chain management / Material Management / /Business Administration, or a related field form any reputed institution. Experience: Essential: Minimum of1-3 years of experience in a dispatch, logistics, or transportation role in anyManufacturing or service industries. Desirable: Experiencein Best Manufacturing process. Strongknowledge of dispatch software and GPS tracking systems. Knowledgeof transportation regulations specific to the region. Customerservice experience. Job Profile: Dispatch Coordination: Scheduleand dispatch drivers, vehicles, and equipment to appropriate locationsaccording to customer requests, specifications, or needs. Monitorvehicle and driver performance to ensure timely deliveries. Adjustdispatch schedules as necessary to accommodate unexpected events like trafficdelays, weather conditions, or urgent orders. Shipment Tracking: Trackthe status of dispatched orders and provide real-time updates to customers andrelevant teams. Usetracking systems and software to monitor and document all shipments. Documentation: Maintainaccurate records of dispatch activities, including driver logs, delivery times, and customer interactions. Ensureall dispatch documents, such as bills of lading and delivery receipts, arecompleted accurately and in a timely manner. Compliance: Ensurecompliance with all transportation regulations and safety standards. Monitorand enforce adherence to company policies regarding vehicle use and driverconduct. Core Competencies: GoodCommunication Skills GoodTeamwork Communicateeffectively MSOffice - Computer Knowledge Core Competencies: Resultorientation Teamplayer EffectiveCommunication General: Age-25- 35 years. CTC3LPA -6.5LPA approx.CTC Not a constraint for suitable candidate. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if required Location: Sriperumbudur: A4 & 5, SIPCOT Industrial Park, Pillaipakkam, Sriperumbudur, District Kancheepuram, Tamil Nadu- 602105 Vallam: G 108/2, SIPCOT Industrial Park, Vallam Vadagal, Kanchipuram District, Vallam, Tamil Nadu 631604

I. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Candidate should be able to deliver targeted business figures from the location of the branch. He/She is also responsible for building a quality portfolio without compromising on quality levels. 1. Business/ Financials 2. Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion 3. Maintain database of the prospects, meet select prospects and manage the relationship thereafter 4. Attend X (to be defined) number of prospects in a day/week/month to generate leads and references for MLAP Loans 5. Should be ready to travel extensively across the catchment area of the location to build the base of business 6. Customer (Both Internal & External) 7. Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective 8. Guarantee confidential treatment of all the information gathered from customers and demonstrate the highest order of integrity as per the code of conduct of the organization 9. Internal Process 10. Carry out the pre and post-loan activities related to MLAP Loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality 11. Visit the customers business and home to do the assessment/evaluation, following the Product Policy procedures. 12. Coordinate with the credit department in case of identifying discrepancies or problems in customers information, reports, etc. through Cluster Manager MLAP 13. Innovation & Learning 14. Maintain up to date knowledge of MLAP product as well as a working knowledge of other products offered in the branch 15. Inform Cluster Manager - MLAP about the demand in his/her assigned branch catchment as well as on the competition on a regular basis 16. Ensure adherence to training man-days/ mandatory training programs for self 17. Should be updated with the latest trends in civic and local laws of the location of operation

Role and Responsibility- Generate enquiry from potential clients or markets and visit to the clients to understand actual needs. Develop a deep understanding of key customers needs and prepare technical proposals along with concept preparation. Prepare quotation documents including technical scheme, prices and commercial clauses. Issuing the quotation documents to the clients and tracing all the feedbacks of the clients on the quotations. Conduct necessary technical discussions with clients, confirming or updating the content of the technical schemes. Independently, or with technical support from the internal team and headquarters, manage techno-commercial discussions with the client. Negotiate and settle with clients, aiming at successfully stipulating contracts with the clients; After obtaining the project, conduct a kick-off meeting with the project team by issuing cost files, technical specifications, drawings, etc. During the project implementation course, clarifying or assisting in solving the technical questions put forward by the team members in the project; Track the status of the client's down payment and ensure that the first payment is made on time and in full, as per the contract Resolving key client issues and complaints, if any during execution of the project. Preferred candidate profile The candidate should have knowledge and experience in SPM and Assembly line. B.E Mechanical Excellent English and Marathi communication skill Technical knowledge AutoCAD software knowledge

Job Objective- To lead and manage the Final Inspection and FAT (Factory Acceptance Testing) processes for granulation line machinery. This includes supervising and guiding the FAT team to ensure all machines are inspected, tested, and verified strictly in accordance with the Customer's URS (User Requirement Specification) and internal quality standards. The role involves ensuring that all functional, mechanical, electrical, and software aspects of the machine meet performance expectations before dispatch. Additionally, act as a technical expert during FATs, representing the company in front of customers, addressing their queries, and ensuring a successful sign-off. Primary responsibilities- Functional- Quality Assurance Expertise: Demonstrate a comprehensive understanding of quality assurance (QA) processes, ensuring all FAT activities align with company standards, customer requirements, and regulatory norms. FTR (First Time Right) Implementation: Collaboratively lead the FAT team to achieve First Time Right execution across each stage of inspection and testing, minimizing rework and enhancing process efficiency. Execution & Problem Solving: Plan and execute FAT activities in accordance with project timelines. Identify operational challenges during FAT and inspection and proactively develop and implement effective solutions. Customer & Third-Party Handling: Serve as a subject matter expert for handling customers, Third Party Inspectors (TPI), and internal stakeholders during FATs, ensuring clarity, confidence, and satisfaction throughout the inspection process. Customer Complaint Analysis & CAPA Support: Lead the analysis of customer complaints, contribute to root cause analysis (RCA), and support the development and implementation of Corrective and Preventive Actions (CAPA) to ensure continuous product improvement. Continuous Improvement Initiatives: Drive and contribute to continuous improvement efforts by identifying process gaps and implementing changes that enhance FAT quality, reduce testing time, and ensure operational excellence. Technical Clarifications: Consult with Managers or Project, Engineering, Automation Heads for clarification on discrepancies related to part specifications, drawings, or documentation to ensure issues are resolved before FAT execution. Documentation & Compliance Knowledge: Maintain sound knowledge of qualification protocols, certifications, calibration procedures, and regulatory documentation required for successful FAT execution in a pharma environment. Pharma Equipment & Testing Expertise: Possess deep understanding of pharmaceutical machinery and their standard functional testing procedures, including compliance with cGMP, GAMP, and 21 CFR Part 11 requirements. Audit & Compliance Standards: Be familiar with standard auditing methodologies (e.g., ISO, ASME) and apply non-destructive testing (NDT) procedures as required during inspection. Cross-functional FAT Collaboration: Collaborate with cross-functional teams to highlight and resolve issues that may affect on-site installation and commissioning, ensuring all concerns are addressed prior to dispatch. Site Readiness Optimization (I-FAT): Ensure installation readiness by executing effective Internal FATs (I-FAT) at the factory, thus minimizing site installation time and reducing resource wastage. Validation Document Review: Review and verify all validation and qualification documentation during I-FAT, ensuring alignment with customer expectations and regulatory compliance. Site Issue Resolution Coordination: Act as the central point of coordination for resolving factory-originated issues identified at the site, enabling immediate corrective actions. CAPA Team Participation: Actively participate in the CAPA team by providing technical insights and support for comprehensive root cause analysis of site issues. Spare Parts Coordination: Oversee and coordinate the spare parts dispatch process from the factory, ensuring timely availability and accuracy. Manual Development: Lead the development and localization of Indian versions of Operation, Installation, and Control Manuals for machinery and associated accessories. Pre-dispatch Inspection: Collaborate with the dispatch team to conduct final pre-dispatch inspections, ensuring all machines are shipment-ready and compliant. Supply Chain Coordination: Coordinate with procurement, stores, and planning teams to eliminate short or false supply issues and ensure complete, accurate shipments to customer sites. Key Result Areas- - Cross-Functional Collaboration & Quality at Source - Quality Compliance & Standardization - Process Improvement & Efficiency Optimization - Customer Expectation Alignment - Safety and Risk Management Qualification - BE Mechanical Experience - 8 to 12 years Location - Shirwal Transport facility will be provided

The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline).

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Cadila Pharmaceuticals Limited is looking for Field Officer to join our dynamic team and embark on a rewarding career journey. As a Field Officer, you will be responsible for carrying out various field-related tasks and activities to support the organization's operations and objectives Your role may involve data collection, customer interactions, inspections, assessments, or other field-based tasks, depending on the organization's industry and needs Key Responsibilities:Field Operations:Data Collection: Conduct field surveys, interviews, or assessments to gather relevant data and information Customer Visits: Visit customers, clients, or stakeholders to provide services, collect feedback, or address concerns Inspections: Perform inspections of facilities, equipment, or properties to ensure compliance with regulations and standards Reporting:Data Recording: Accurately record and document field data, observations, or findings Reporting: Prepare and submit reports based on field activities, including data analysis and recommendations Customer Interaction:Customer Support: Provide information, assistance, or support to customers or clients during field visits Issue Resolution: Address customer inquiries, complaints, or issues in a timely and effective manner Compliance:Regulatory Compliance: Ensure compliance with applicable laws, regulations, and company policies during field operations Quality Control: Conduct quality control checks or assessments as required Safety and Security:Safety Protocols: Adhere to safety protocols and guidelines while working in the field Security Measures: Implement security measures to safeguard assets, data, or equipment in the field Logistics and Inventory:Inventory Management: Manage and maintain inventory or supplies required for field operations Training and Development:Training: Participate in training programs and workshops to enhance field-related skills and knowledge