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About Avispl

At AVI-SPL, we go beyond technology; we empower the human experience at work. As the world's largest AV/UC integrator and digital solutions leader, we collaborate with organizations globally, including 80% of Fortune 100 companies, to redefine collaboration, elevate experiences, and unlock business value. With a team of over 4,300 experts worldwide, we create user-friendly, scalable, and people-centric solutions. Join us on this transformative journey to empower people to work smarter and live better, making work more efficient – and also more meaningful.

Technician, Onsite Support

Mumbai Suburbs, Mumbai

1 - 2 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

Technical Support Representative - Level 1

Gurugram

4 - 6 years

INR 7.0 - 8.0 Lacs P.A.

Work from Office

Full Time

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Answer incoming support calls from Symphony customers, enter case information in the Jira Case Management System, and provide basic troubleshooting Review Jira cases entered directly by Symphony customers, perform basic troubleshooting, and assign the case to a support team member as needed Maintain a positive, empathetic, and professional attitude towards customers Ensure that customers receive prompt and efficient technical support Respond promptly to customer inquiries and document interactions in the Symphony Jira Case Management System Maintain a case load while managing other common tasks, including but not limited to: assisting with triage/root cause analysis and escalating cases to other support resources as needed Participate as needed in prescribed training curricula Follow up on open issues with escalation groups to provide feedback to customer Assist senior Technical Support Engineers with administrative tasks Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail GOALS / OUTLOOK OF THE POSITION Become familiar with SYaaS processes, documentation, troubleshooting guides, and systems Obtain a general understanding of key technology components Develop an understanding of Symphony measured CSAT and other metrics and how the role impacts these measures Contribute to identifying improvements for troubleshooting and training materials Education and/or Experience High school diploma or equivalent; college degree preferred Customer service experience preferred AV/teleconferencing experience preferred Knowledge of video teleconferencing endpoints and infrastructure is desired Knowledge of AV control systems and integrated room peripherals is desired WHY YOU LL LIKE WORKING HERE Medical benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Tech, Field Service

Bengaluru

1 - 4 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Essential Duties and Responsibilities Read and interpret electronic schematics and architectural blueprints Perform preventative maintenance visits to help maintain a stable client-based system Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans Take responsibility to accurately complete job documentation as needed Field installation of control programs (AMX / Crestron/Firmware) upload and download capability Field service support of networked devices (Routers, IP Protocols, etc.) Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts Provide necessary training and support for next level service technicians Provide end-user client training as needed Adhere to and understand OSHA standards for all phases of the job Setup and troubleshoot various video codecs/video teleconferencing systems Travel to various job sites required Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of basic signal flow for audio, video and control Ability to manage small to medium projects Ability to solder & crimp connectors Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards Education and/or Experience Minimum of 1 3 years of audiovisual integration experience preferred Formal education in Electronics or related field preferred Minimum of a High School Diploma or equivalent preferred Preferred external training: o OSHA 30-Hour Construction Course o Avixa (InfoComm) Quick Start to the Audio-Visual Industry o Avixa (InfoComm) CTS General Certification o AMX Intro to Networking for AV Professionals o Crestron Professional Installation o Exton AV Associate Certification

Project Management Manager

Gurugram

3 - 5 years

INR 6.0 - 10.0 Lacs P.A.

Work from Office

Full Time

Essential Duties and Responsibilities: Define, document and direct Project Management team development of office and corporate goals through action plans and timelines, providing metrics of plan performance - all in coordination with local Operations Management and the VP, Project Management. Provide leadership and guidance to local Project Management team to ensure projects are well planned, well organized and well communicated from kickoff through delivery. Share, teach and reinforce the use of AVI-SPL standard practice across the team. Assist the Project Management team in proper project planning and forecasting, schedule development and resource needs Review ongoing project financial metrics and initiate appropriate tactics to bring project budgetary goals into alignment. Assist the Project Management team with appropriate project change management strategies Drive the Project Management team to elicit project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals. Ensure efficient and effective Project Management training direction where deficiencies exist. Act as an escalation point for the team to help resolve project issues. Provide individual PM performance feedback to Operations Management as requested. Interface directly with clients on projects as required to ensure positive project outcome and customer experience. Execute team development strategies targeted to ensure skill enhancement, collaboration and success of the Project Management team. Assign projects to Project Management team members, matching skill set and project complexity. Participate in bid interview process and peer review of Project Management budget estimation. Conduct ongoing performance reviews of team members and make staffing/hiring recommendations based on the outcomes of these reviews. Promote leadership through collaboration, cooperation and communication across functions within the office to strengthen Project Management outcomes. Other duties assigned as needed Skills and Abilities: Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach Ability to mentor, educate, and develop members of the team Advanced knowledge and application of Project Management skills and techniques Ability to understand the team and provide solutions for optimal performance Demonstrate leadership and management skills in a team-oriented, collaborative environment to create alignment within the Project Management team Exceptional strategic thinking and structured problem-solving skills Ability to balance multiple tasks with changing priorities Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Excellent communication and interpersonal skills, both verbal and written Education and/or Experience Demonstrated experience managing Project Management teams in the Audio Visual, Construction, Technology (Structured Cabling / Security) or related industry is required. Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual industry required. Project Management Professional (PMI-PMP) or PRINCE2-Practitioner Certification is preferred. Formal education in Audio Visual, Construction, Technology or related field is preferred. Working Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment as well as client or construction sites. This role uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Personal Protective Equipment (PPE) will be provided as needed when construction site visits are required.

Account Manager - AV

Gurugram

5 - 7 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the companys current client base. Day-To-Day Responsibilities: Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed Exhibit a consultative sales approach to determine a customers visual collaboration needs. Develop price quotations and bid responses that are complete accurate and profitable. Prepare contracts and pricing strategies for targets accounts and submit all required documentation Work with the installation team to ensure a smooth transition from sale to installation Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota Attend and participate in weekly office sales meetings Meet or exceed aggressive monthly GP quota Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory Establish professional relationships with manufacturer sales and sales engineering personnel. Actively use internal databases to complete client contact information provide detailed notes and track pending activities Follow up on leads within 24 hours of client inquiry Represent company at technological briefings and trade shows as assigned Participate in training and professional development activities as prescribed by management Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month WHAT WE RE LOOKING FOR Must-Haves: Ability to understand present and demonstrate visual collaboration products and services to end user customers Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word Excel Outlook) Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization Education and/or Experience: Minimum High school diploma or equivalent A four-year degree is preferred At least 5-7 years experience of direct selling in the AV/VTC area is a preferred WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Account Manager - AV

Hyderabad

5 - 7 years

INR 3.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the companys current client base. Day-To-Day Responsibilities: Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed Exhibit a consultative sales approach to determine a customers visual collaboration needs. Develop price quotations and bid responses that are complete accurate and profitable. Prepare contracts and pricing strategies for targets accounts and submit all required documentation Work with the installation team to ensure a smooth transition from sale to installation Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota Attend and participate in weekly office sales meetings Meet or exceed aggressive monthly GP quota Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory Establish professional relationships with manufacturer sales and sales engineering personnel. Actively use internal databases to complete client contact information provide detailed notes and track pending activities Follow up on leads within 24 hours of client inquiry Represent company at technological briefings and trade shows as assigned Participate in training and professional development activities as prescribed by management Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month WHAT WE RE LOOKING FOR Must-Haves: Ability to understand present and demonstrate visual collaboration products and services to end user customers Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word Excel Outlook) Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization Education and/or Experience: Minimum High school diploma or equivalent A four-year degree is preferred At least 5-7 years experience of direct selling in the AV/VTC area is a preferred WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Installation Manager

Gurugram

3 - 7 years

INR 4.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO The Installation Manager is responsible for managing, leading and coordinating the fabrication and installation department, to ensure deliverables are on time, budget and meet AVI-SPL s quality standards and best practices. The Installation Manager is also responsible for coordinating with Project Management and other department heads to ensure all internal engineering, CAD and programming deliverables are prepared for field engineering, shop, and installation activities. This role will also manage and coordinate external activities including all outsourced or sub-contract work in support of project installation activities. As an Installation Manager, you will mentor all technical staff. Day-To-Day Responsibilities: Build, manage and lead fabrication and installation workforce through recruiting, training, resource scheduling and best practices techniques Coordinate with Project Manager and other department heads to ensure necessary project documentation and deliverables are prepared for fabrication and installation activities and work with direct lead technicians assigned to project Oversee installation budget for department and make recommendations to upper management as needed Drive adoption and compliance of AVI-SPL Installation & Fabrication standards and best practices Oversee quality control of shop fabrication and onsite installation activities Monitor and ensure labor expenditures to not exceed budget Coordinate fleet vehicle maintenance, equipment delivery and associated responsibilities, field install and trouble-shooting support as needed Act as customer liaison in absence of Project Manager Coordinate control system programming and field testing of integrated systems and training client on use Read and interpret electronic schematics and architectural blueprints Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks Perform installation tasks for audio visual projects including but not limited to pulling cable, installing connectors, mounting displays and metal fabrication when needed Assist with turn-over of project to service department at completion of each project and with project sign off when needed Travel to various job sites when needed WHAT WE RE LOOKING FOR Must-Haves: Experience with planning, implementing and managing the activities of an installation workforce through recruiting, training, resource scheduling and best practices techniques Experience developing and implementing business processes and streamlining operations Ability to manage and direct projects to completion Ability to lead with confidence and create alignment among management Ability to attract and develop staff Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach Knowledge of basic signal flow for audio, video and control Exceptional strategic thinking and structured problem-solving skills Excellent communication and interpersonal skills, both verbal and written Excellent capability to switch tasks while adapting to changing priorities Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Enthusiastic self-starter capable of working independently and ensuring to meet deadlines Ability to use hand and power tools in a safe and efficient manner Ability to manage small to medium projects Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards Minimum High School Diploma or equivalent Nice-To-Haves: Bachelor s Degree in Business, or related field (MBA or master s degree is preferred) Minimum 4 6 years installation management experience managing a diverse operation with multiple business units preferably in the Audio Visual or Construction industry Demonstrated knowledge and experience with construction or project management theory and practices preferred Familiarity with AV or other electro mechanical systems a plus Minor programming capability (AMX/Creston) changes and troubleshooting WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities

AV CAD Tech

Gurugram

1 - 6 years

INR 1.0 - 4.0 Lacs P.A.

Work from Office

Full Time

WHO WE ARE Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Develop and generate all necessary drawings for integrated AVI-SPL customer projects Coordinate with Design Engineers, Project Engineers and Project Managers to complete drawings accurately and timely Provide high-level customer service to internal and external customers daily Research components as needed to create an accurate depiction Act as customer liaison in absence of the Senior CAD Technician Utilize and test calibration of equipment Responsible for contributing to job documentation as needed Assist with projector and Screen Support Structure installations Operate small and large scale office printers/plotters Utilize labeling software for rack and field wiring purposes Skills and Abilities Proven proficiency in AutoDesk AutoCAD Ability to read and interpret electronic schematics and architectural blueprints Ability to successfully handle multiple projects simultaneously Knowledge of signal flow for audio, video and control systems Understanding of site survey s Familiarity of Audio Visual, Mechanical, and Electrical facilities drawings. PC proficient Education and/or Experience Minimum High school diploma or equivalent Minimum of 1 year CAD experience preferred 1 year of customer interaction experience preferred E MORE ABOUT US

AP Coordinator

Gurugram

1 - 2 years

INR 3.0 - 4.0 Lacs P.A.

Work from Office

Full Time

WHO WE ARE Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Match price quantity and item number for invoices purchase orders and receivers assuring all expenditures are properly authorized by managers Process employee expense requests and ensure compliance to division travel policies appropriate receipts approval and timely payment Contact vendors to clarify and rectify any questions/discrepancies regarding payments discounts taken quantities Key debit memos initiated by the Purchasing Department into AP system Determine whether or not debit needs to be matched online or entered without matching online Process vendor invoices in ERP system and ensure all vendor payments are valid and approved Obtain management approval for all invoices that are processed without Purchase orders Reconcile small vendor statements as needed Identifies researches and resolves items/issues impacting the accounts payable statements Contact vendors as needed to resolve any issues and respond to their inquiries Update vendor payment information (addresses contact information bank account numbers etc.) in ERP system Assist with accounts payable preparations and audit process Maintain proper documentation of monthly data and analysis Assist in special projects and process improvement Contribute to improving process workflows and maintaining system administration Assist the AP department in various projects as needed Other duties assigned as needed Skills and Abilities Demonstrate time management skills with attention to detail Detail oriented and capable of analyzing complex financial/operational data Intermediate/Advanced proficiency in PC/Microsoft applications (Excel Access Word) Demonstrated experience using pivot tables in Excel Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills both verbal and written Ability to balance multiple tasks with changing priorities Education and/or Experience High school Diploma or equivalent is required Bachelors degree in Accounting Finance Business or related field preferred Minimum of 1-2 years relevant experience in a corporate accounting organization Experience operating in a multi-state and/or complex matrix business environment Intermediate/Advanced experience with General Ledger Programs MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Technical Support Engineer II

Gurugram

3 - 5 years

INR 5.0 - 7.0 Lacs P.A.

Work from Office

Full Time

Job Summary The AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 2 will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills. Essential Duties and Responsibilities Adhere to client Service Level Agreement terms and conditions Maintain a positive, empathetic, and professional attitude towards customers Ensure that customers receive prompt and efficient technical support of AV and Video Conferencing solutions Respond promptly to customer inquiries and document interactions Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field technicians and ordering parts/issuing return merchandise authorization Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives Participate in On-site dispatching, technical troubleshooting and case remediation Participate as needed in prescribed training curricula Follow up on open issues with escalation groups to provide feedback to customer Assist senior Technical Support Engineers with administrative tasks May need to travel to various job sites Provide client support to users in the operations and configuration of videoconferencing systems Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail Demonstrate Technical Training and Mentorship Ability to troubleshoot basic to intermediate AV and video teleconferencing issues Demonstrated understanding of AV room schematics as well as floor plans Reliable team technical resource for subject matter Proficient with workplace databases and tools GOALS / OUTLOOK OF THE POSITION Become familiar with AVI-SPL people, processes, and systems Develop an understanding of AVI-SPL measured CSAT and NPS metrics and how the role impacts these scores First 90 Days: Introduction to AVI-SPL Systems and Processes Evaluation of current AV/VTC Knowledge Customer Service Fundamentals Able to navigate AVI-SPL file structure Next 9 Months: Continued learning on AVI-SPL Systems and Processes Continued evaluation of technical skillset Ability to mentor TSR/TSE roles Obtain manufacturer training to meet industry standards (Determined by AVI-SPL) 100 hours of field labor on AVI-SPL systems (Based on technical background) Travel may be required Ability to demonstrate core values Education and/or Experience High school diploma or equivalent; college degree preferred 3-5 years customer service experience preferred Minimum 3-5 years AV/teleconferencing experience preferred with a minimum 250 hours of field work. Networking Cisco ICDN (CCNA Prerequisite) or Polycom PCVE Preferred Advanced manufacturer certifications (Crestron, AMX, Cisco, Poly, Biamp, Zoom, Teams, QSC, Extron) ITIL certification Preferred CTS Certification Proficient knowledge of video teleconferencing endpoints and infrastructure Proficient knowledge of AV control systems and integrated room peripherals Proficient Understanding of UCC Platforms- Appspace/Google Cloud/Microsoft/Zoom Field Experience Required Working Environment The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment, such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is generally moderate (interoffice conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk and stand; talk and hear both in person and by telephone; and use hands repetitively to operate standard office equipment. Work Hours AVI-SPL reserves the right to alter work hours and work location as it deems necessary. AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor.

Avispl

Avispl

|

IT Services and IT Consulting

Tampa FL

1001-5000 Employees

10 Jobs

    Key People

  • John M. Gant

    President and CEO
  • Sara L. Marann

    Chief Financial Officer
cta

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